Worst experience at this post office not friendly or helpful alot of false information you leave there Very upset. when they make mistakes they blame you. The customer service is horrible they act like you are bothering them when you ask them a question. Too much playing around. Not professional at all.
Cross training for union staff is essential for good morale and employee performance. I was told 2x to come back next day for a COD package. Bought money order. Poor training for union workers. Management in Washington DC must take action. I am disabled with walking issues from injury.
Our tax federal dollars not properly at work.
Please help the Shirley Chisholm 11233 postal workers! They deserve better! And so do citizens dependent on efficiency from postal service.
I’m a postal worker @ 11233 for 30+ years ! Reading all your inputs & feedbacks here ! I’ve been dedicated worker on the job, entrusted to me with professionalism for customer satisfaction and severed well beyond expectations!
However , it’s Very Sad to read this here Shirley Chisholm employees didn’t commit their service Fully to their customers! Service!
Service Commitment comes with High Degree as one takes a sole responsibility as an individual input from their side ! I’ve seen during my tenure the pressure at which the employees are put by the Management from USPS is one Cause ! Which is foremost as USPS is currently making an incentive to time saving using computer standards! With this point in view employees are forced to do a job cutting service ! Unfortunately USPS @ 11233 needs a better Management and needs a better leadership to address the employees to focus on Service, which is a Key for customer satisfaction! I hope USPS notes this point .
My package said delivered and it was not in my.mailbox. The company called and they told them it was scanned and someone in tge household must have it. There is Noone else there. Very disappointed in the service
This place is absolutely terrible. They person never delivers the mail into the correct boxes. When delivering packages they do not even check to see if the door is unlocked, they just assume it is not and I have to follow up to get them to come back, and stand outside waiting all day. They also lie about their codes. They put in the wrong "undelivered" codes, but then you talk the the national office and they say they have the right address. Just lazy people not doing their job. This is why there will not be a post office in the next few years which is sad. The US Postal Service has been around since Ben Franklin, but it's terrible folks offering terrible service like this location that gives the service a bad name and will ultimately lead to the Postal Service being closed, not for political reasons, but because the bad performance by it's lazy locals like this one give the rest of the service a bad name. So sad that the folks here do not have the self respect to do their job correctly. I mean they should really be ashamed of themselves. Like your going to ruin it for the rest of the local post offices.
This is the worst post office they females in there is just nasty they have them long ass finger nails that they are afraid to break they go to the back and gossip with one another when they have to look for your package and they be laughing so loud everyone in the front can hear the only one who helps out fast is the the older man everyone else is trash when they deliver mail they come one time leave notice that they will be making another attempt but they don't never show up then you go to the post office they tell u another story.
Horrible service. My packages are not being delivered and getting stolen fro mail carries who leave packages out side of a secured area. When I went to the PO to complain I was shut down stating I have to file a complaint online. The complaint process is not only confusing but impossible.
Terrible.. My packages aren't delivered nor request for re-delivery go unanswered. I just made a complaint for reimbursement for items that " left in mailbox" were not. The mail lady is usually on point so I don't know where my paid items are but I've never received them and I want my money back.
The workers here are disrespectful as well as unhelpful. I got here at 10:50am to pick up my package. I was told to come back in an hour. The packages havent been sorted since Friday. I ask to speak with a supervisor and got a disrespectful look from the clerk. I'm still sitting here and it's 11:25 am. Is this protocol for packages to be picked up.
Okay so no mail was delivered Monday which was Martin Luther king day. Totally understandable. However it’s Thursday and the time is currently 9:04pm and still no mail. So either no one in my entire complex received mail today or they decided not to run today. I’m so sick of this it’s like nothing is ever going to change with this site.
Just from looking at comment left here, the Postal Service is in dire need of Postmaster intervention and closer oversight of his carriers. Also, the Postal Service needs to read and review its own DMM (Domestic Mail Manual), to know that the use of zip codes (also known as Zone Improvement Program codes), are voluntary just as taxes are, yet they, like the other part of corrupt government, don't tell anyone of this, because they don't want anyone to know that it puts you in the corporate, IRS jurisdiction.
They also discriminate by coercing and forcing the "Mandatory"use of zip codes. I need to hear from or have someone get an email for the Postmaster: Anthony A. Impronto
On this page of the Postal Explorer's web page, this is 602 1.3e(2)....look at it closely...Zip Code exempt, no zip codes needed or required: http://pe.usps.com/text/dmm300/602.htm
review this article as well:
My package was sent through this facility and was either stolen or lost. I filed a claim three months ago and have not heard back from them. I call everyday and cannot get anyone on the line at this post office. I live 4 hours away and cannot go there in person. I've called the National Post Office and cannot get anyone on the line there. Their automated system tells me that the claim has been investigated and resolved but does not say what the resolution was. The package has not been received, it hasn't been returned, and the post office is entirely responsible for this complete and utter failure. The package contained hundreds of dollars worth of items. I fear my only course of action is to sue and file a small claim in district court. It appears that the only way I can force the employees at Shirley A. Chrisholm Post Office to give a damn is to threaten their jobs. Still, I fear they won't care but at least if I take legal action they'll be forced to compensate me somehow.
Maybe postal workers should read the reviews. Who governs them?? The employees laugh and joke around while the line is out the door. Customers are frustrated because packages are not being delivered or left with random people. Customer service skills leave a lot to be desired.
This post office is in dire need of a customer service overhaul. Although I haven't run into any rude personnel the service at the location is the slowest. I have no problem waiting in line, but when you have one window clerk to assist 20 customers or more on a regular basis, there's a problem. Management is constantly reacting at this location instead of having an organized plan in place before they unlock the doors to begin helping customers. In addition, I've had delivery attempt notifications left in my mailbox when I was at home all day waiting for packages. How does that happen? Oh, you're not walking up the 9 stairs to ring my doorbell. Absolutely ridiculous!
YOU GUYS NEEDS TO WORK ON YOUR INCOMPETENCY!!! ITS HORRIBLE. WORST POST OFFICE I'VE HAVE EVER ENCOUNTER. YOU GUYS NEED TO START STEPPING UP YOUR GAME AT WORK. HOW HARD IS IT TO RING THE DOOR BELL AND DELIVER!?!??!?!
As usual, and once again, while sitting right at home, the mail carrier left the "sorry we missed you" card in the mail box. HOW HARD IS IT TO RING THE DOOR BELL?!?!? WE ARE SITTING RIGHT HERE! JUST WALK UP THE VERY FEW STEPS AND RING THE DAMN BELL!I went into the post office yesterday (for another package that has not been delivered, separate and apart from the undelivered one that I recieved the card notification for) and the line wrapped around the interior of the building. I just turned around and left, I'm far too pregnant to stand in line for 45 minutes ONCE AGAIN for a package that no one ever attempted to deliver.I'm tired of this place beyond reason, is there ANY way to bypass the USPS all together and just stick with UPS?
I'm ready to relocate just to be rid of this post office. They don't even attempt to deliver a package most times (with the exception of one carrier). I've LITERALLY sat in my car and watched the mail carrier about to place the already filled out "sorry we missed you" card in my mail box. No attempt made. Then when i asked her for my package, she doesn't look at all surprised that i was standing behind her, watching as my mail was not delivered. So I almost always have to go to the post office and stand in the ridiculously long line, just to be dealt with a disgruntled employee who seems to be bothered that anyone is even in the post office. Nevermind the fact that once you go into the post office, you will be waiting online for at least half an hour, at very least. This is the worst post office of all US Post Offices.And on more than one occasion, my mail has been delivered to my neighbors, who aren't the most trust worthy.
Dishonest people sort and deliver our mail. Just had a newborn and I never received his SS# which I had to reapply for and change my delivery address 5months later, also I was told his passport was mailed on 3/30/15 never received that either, the young lady at the post office said they don't deliver passports it comes directly from the passport office. So I guess it magically appear in my mail box once mailed ...idiot...Cameras need to be placed all over this facility or government documents need to be scanned before handing over to the post office and scanned for signed or by the person sorting and delivering the mail. Something need to be done....
This post office is horrible. One of the carriers / delivery men either stole my package or left it with an unknown person. I went to the post office to find out what happened or if it was there. My package wasn't there and there were no supervisors to speak to. I call almost everyday and no one answers the phone. Ridiculous!
This is the worst post office I have ever dealt with. Days before Christmas these bastards have given my child's Christmas tablet to somebody else in my building. Left no note no nothing. When I inquire they know nothing!! I HATE this place!!!
I've filed a few complaints (ignored forms requesting that my mail be forwarded to a new address; ignored online request for package redeliveries; one female employee's consistently abhorrent attitude toward all customers, etc.) over 10 years about this post office and I have even been told by customer service (at the 800 number) that the post office has received so many complaints that it's being investigated. More recently, I figured that service would improve as the neighborhood has gentrified (since gentrifiers are more likely to follow through on complaints about deeply substandard service). But, nothing has changed. The folks here operate with impunity. Don't forget to make the sign of the cross before you enter.