I agree that the staff are very friendly and in my opinion also efficient considering their unchosen conditions and time frames.
I also strongly agree with the levels of frustration in most other posts, in particular their hours of operation and random delivery times.
Considering the main complaints, it would seem that with limited staff and limited hours, it might make sense to open later so that more staff can help ensure deliveries are better able to be timely (which may also mean more help once they open). And if 6 hours is the time the are allotted to be open inside, switching from 10-4 to 12-6 would help address the time issue for working persons.
Finally, I am not surprised considering the many other areas that have equally frustrating issues that I have never experienced in any of the other six states I have resided.
Thankfully it appears the bus system has improved somewhat. I'm not certain now that most if my children drive. The Post Office works perfect in comparison to transportation (unless you never need to be on time and do not mind wondering if you missed a bus you were 20 minutes early for or are you waiting for one that is over 40 minutes late).
I'll refrain from comments in many many many other governed situation and the ripple effect it had on my life here.
My advice, get involved in counsel meetings and vote. Otherwise you may end up with my degree of "over it" and simply move ~ !
This post office is very packed every day. The line goes out the door and yesterday i left again for the 5th time! Every one working is super slow and there are not enough employees to process packages so the line is efficient and has any flow. The parking lot is behind building and is super packed because everyone is waiting in line and i cant park with my kids in the car sleeping and get my mail from my box i PAY for because general delivery is why everyone is there taking up all the space. the parking situation is in need of redesign. The civil engineering of this location needs to be reevaluated by hawaii county because it is a part of everyones daily life and I just need to get my package withput waiting 2 hours!#!!!!!!!
I purchased a home, 16 2075 Vista dr. Aianloa area. I requestd a mail box at the office here. Left my name and phone number with the ladies who were there. It`s been approx. 4 months ago. Can you help? I`ve inquired twice and I was informed by them that the post office must approve my request. What seems to be the delay?
Answer your damned phone!!! I have a broken arm, I've already paid $50.00 for a replacement key for the one I lost - you have it, I sent my cousin to get it with MY ID and the receipt (she had her ID too) but you wouldn't give it to her. I am REALLY PISSED, answer your phone before you close, I've Ttried at least 20 times to call today but you just lt it ring until it cuts off, this is NO WAY TO DO BUSINESS.
• Replied to Sherrie Moore
This is from http://allpassport.com/pahoa-passport-office-locations-hawaii/:
"Pahoa passport office locations Hawaii
Listed below are passport office locations in Pahoa, Hawaii. The Pahoa passport offices provide passport services to U.S citizens.
Pahoa Post Office
15-2958 Puna Rd.
Pahoa, HI 96778
Hawaii passport offices
In Pahoa you can obtain passport information in person. They also accept and submit your paperwork to the government passport agency. Estimated delivery is 4 to 6 weeks using the post office. We can get your passport immediately if you use us to expedite it for upcoming international travel."
This is completely untrue. I went to this post office today based on this information. After waiting in a lengthy line I was informed that they do not provide this essential service.
This, unfortunately, is consistent with what I've learned to expect from the USPS.
Leilani, I never encountered an issue with the one who fills in for Rodney. Granted she's not Rodney but she's still quite reliable and friendly !
• Replied to Leilani
I have had a box here for 20 years. The staff are friendly and helpful but, because of corporate mismanagement, the USPS has had to cut the workforce and hours of operation at this small branch but they didn't cut the workload. The staff doesn't chose their hours of operation or their customers. They now do more work in less hours (and thus for less pay) pay than in the past, but whiners gonna whine.
Avoid using the Pahoa Post Office in Pahoa, Hawaii if you can. Rather than being of service to the community members who depend on them (being the only post office in a 15 mile range at least), they cut corners and offer mediocre service at best. Their hours are 10am-4pm during week days, making it so that people who actually have 9-5 jobs must wait until saturdays (11am-2pm) to ship out and only the freeloading, nonworking hippies of Pahoa town utilize services. The post office ignores communication made by community members through internet and sometimes even phone and even neglects to attempt to get materials delivered. Avoid this post office.