Pottsburg Post Office

NOTICE: The Postal Service is an essential government service, and will remain open wherever possible.

10700 Beach Blvd, Jacksonville, FL 32246

Contact Numbers

Phone: 904-641-2172
Fax: 904-645-5636
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Last Collection Times

Monday 5:30pm
Tuesday 5:30pm
Wednesday 5:30pm
Thursday 5:30pm
Friday 5:30pm
Saturday 5:30pm
Sunday Closed

Passport Appointment Hours*

Monday 9:00am - 4:00pm
Tuesday 9:00am - 4:00pm
Wednesday 9:00am - 4:00pm
Thursday 9:00am - 4:00pm
Friday 9:00am - 4:00pm
Saturday 9:00am - 1:00pm
Sunday Closed

All applications accepted, but processing is limited. Please see State Department Response to COVID-19 webpage for more information.
  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call 904-366-4886 or schedule online.

  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Lot Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Southpoint
4150 Belfort Rd
2.2 miles away

Arlington
7707 Merrill Rd
3.0 miles away

Monument
10990 Fort Caroline Rd
3.0 miles away

South Jacksonville
3000 Spring Park Rd
3.6 miles away

Reviews

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No one answers the phone! My packages get lost but no one has answers !!! No customer service, You have to know, there are also older people in the world, who are not necessarily able to talk to computers. From 02.06.2020 until 07.28.2020 no info about my packages. USPS tracking useless. I will never again sent my international’s packages by USPS.
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No one answers the phone!!!! No one apparently does their job and the dam packages get lost but no one has answers !!! No customer service, they need a whole new team!! Please hire competent people
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NO ONE ANSWERS THEIR PHONES!!!!
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We booked 3 appointments for our children to get their passports done. Unfortunately we had to work with Patricj who is a rude miserable man who hates his job. We had a 45 min apt booked and he huffed, made rude comments and remarks, rolled his eyes, and at one point tried to send us away until his supervisor got involved and made him do HIS JOB. I would rather drive to another state than visit this place again for my postal needs.
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For the last couple of months when the regular mail lady goes on vacation, our mail does not get picked up. Or the mail courier who fills in picks up some of the mail and leave the rest. I wish they would get this worked out so we will not have this issue.
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My mailman leaves boxes in the mail box which do not come out. I realize the lazy person cannot seem to drop it at the door but any other job would have consequences if an employee cut corners in thier job. Pls remove the box. It's been in there for several days. 2659 kersey Dr w 32216
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For the last eight months I have not been getting the correct mail. On Nov. 20th, 2018 I received NO mail. I have the app that lets me know what mail I should be receiving. I got none of my mail for that day. Pls. advise. Thank You 904 737 8729
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Once again my husband was working from home and was in our living room when the mail came, and the mail carrier did NOT knock or ring the bell for a parcel delivery needing a signature. They just left a peach slip saying we weren't home for delivery. We have been waiting on this package and now have to wait another day to get it. Hopefully they will re-deliver tomorrow as I requested through the online form. If not I will have to drive over there after I get off work. How hard is it to ring the bell? Or do you just not want to carry a package to the door? That is your job. So do it.
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Pottsburg post office not answering phone at 4:30 in afternoon. Said package retained at post office per customer request, which is not true I never even saw the postal worker on 4-6 since I was at work.
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We have been at the Pine Bluff community for a while approx.5 years. We live in 2252 Jadestone Dr. 32246 Jax. FL. Wanted to say whomever is sorting the mail has a Real Problem. Please insist on their eyes getting checked out. Please replace them with a competent sorter until issue is fixed. Maybe they are attention deficit .I don't know, I am missing alot of mail, important stuff, insurance cards. Etc. Also neighbor brought a whole stack of mail to me last night. So Please, Please, Please, straighten this out. The neighbors that had my mail I had theirs before Christmas last year. Also her medication was sent to another neighbors box. Fyi Not Good at all.i am gonna persue further if need to. Taking Notes Big Time! Thank you, Sheryl Dunn and neighbors
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worst post office I have ever been too. I havent had my mail in a month including packages.. No one answers at the post office. I went up there and they told me that my keys for the mailbox arent there and neither is my mail.. so where did it go? No one can get into my mailbox without the key except the post man. .
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Please contact me by way of email. I think our regular postmaster has retired and they are having substitutes run the route. Problem is I live down a long driveway with a circular drive to my mailbox. One sub backed down the long drive to deliver mail. Another one left our mail in a neighbors mailbox. Yesterday the sub didn't even come to the mailbox. I'm never without some mail. Tried all day to call branch but no one will answer. Called other branches and the same thing happened, no one answered. What is going on?
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Half of my mail goes to other people and I receive theirs. My address is clearly posted above my mailbox so unclear what this man is doing. These people get paid good money to do a difficult job so I expect it to be carried out properly.
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This has to be the worst business at customer service in America. They will not answer the phone and or pick it up and then hang it up without saying anything. I have a parcel that they say was delivered Saturday April 30 at 5:24 PM but was not
, I have submitted a claim with no response, I guess we have another Black Hole as in space everything goes missing but who cares
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If there's another way to handle your request, don't call this post office. They hardly ever answer the phone and when they do deign to answer, it's only after a solid minute of ringing.
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Sorry to re post ; had to fix a typo -I have tried like 20 times in last 2 days to schedule, no one answered
phone. Why would we call to schedule an appointment in this day and age?
why can't they have a web/online scheduling system that will allow users to
schedule? person responsible can do something tangible. I hope these
passport offices gets closed asap so there are better efficient ways to
apply for passport. These passport /post office are waste of tax payers
money they do not improve and follow what they did like 20 years back!
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I have tried like 20 times in last 2 days to schedule, no one answered phone. Why would we call to schedule an appointment in this day and age? why can't they have a we schedule system that will allow users to schedule? person responsible can do something tangible. I hope these passport offices gets closed asap so there are better efficient ways to apply for passport. These passport /post office are waste of tax payers money they do not improve and follow what they did like 20 years back!
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This is the worst passport office. The employees are not informed or educated on the state department's pass port requirements. They lady was rude and not very helpful.
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