Generally poor service- as stated earlier, phone calls go unanswered because they leave all the lines on hold so they don't have to be bothered. Only way to get any satisfaction is a face to face with the postmaster.
You can contact the office of your Congressperson or Senator and lodge a complaint about the post office. If it is in disarray and terrible condition, or you are getting shoddy or non-existent service, send a copy of the complaint to your U.S. Representative. When a colleague of mine in a big city couldn't get anything done by going through Post Office, he then went above their head to Senator Feinstein, and filed a formal, written complaint. Sorry to say I don't know how the situation ended up. I just want to let people know that it doesn't have to end at the post office...you can go to your representative. Doesn't hurt to try.
I ordered something online and it shows delivered, but it hasn't been delivered, and I called post office and they said since it says delivered, it was. I gave them tracking Number. We have 96 apts in here with different numbers on each one, but 1-6 apt # for that building. I think they delivered it to another building that has the same apt # and they won't help me solve the problem. We all get wrong mail every single day and have made complaints, but post office won't do anything about it. They keep saying they never got any complaints. I even wrote a letter, and my husband was a Carrier for 33 years not here but somewhere else. This is for Palm Desert, Ca. These were blood glucose strips to check my blood sugar. Now I'm out and have to put out more money to buy them all over again. No one will help me at the Post office.
My husband and I would like to highly commend Christi Deporter, working out of Post Office #1186 On Hovley in Palm Desert. She has gone over and above to assure our mail is delivered. If there are packages, she brings the package and all ofour mail to our door. She is kind and considerate and an excellent employee. I understand she is "temporary" to the Sun City Del Webb territory, however, wish we could have her all of the time. Our mail is early or on time daily...we have never had such an attenive mail person. Thank you for her...she needs a raise! The Kellers in Sun City Del Webb, Palm Desert, CA 92211