For almost 8 weeks, I had packages delivered, but the key to the parcel box had to have been given to the wrong customer. In this day and age, people are rude, and do not return packages given to them in error, although when I get something that doesn't belong to me, I walk it over to the correct house. I reached out to the vendors, but because they showed confirmed delivery to my address(community mail bank), they would not resend new items. Long story short, I filed 3 complaints online. the first 2 ended up being closed without anything being done. the 3rd one, I received a call from Brandon about a month ago; he apologized profusely and said he would contact the mail carrier and this would never happen again. Yesterday, to my surprise, all 3 missing items arrived in my mailbox...I can only assume, Brandon followed up with the vendors and had new items shipped at USPS expense? I read a lot of negative comments, so I wanted to put a positive one to show there is still decent customer service! I don't know which location Brandon is at, but I would like to give him a personal thank you!