I try to hard to kill them with kindness because they all seem to have so much anger inside of them. That who I am... but wow, so unkind, no smiles, next to no help at all. It always feels like you’re interrupting their lunch break when you step up to the counter.
There are yellow signs all over the place stating how we need to address packages to get to our PO Box if we are not on the route... it doesn’t matter if you do this, they still fail to put packages in your box and they absolutely refuse to look up the information in their computer. I’m aware of this because I was told that they will no longer cross reference your physical address to PO Box, which is easily done in their computer. Even though we are having our packages addressed with both addresses, they’re CONSTANTLY being sent back, therefore being delayed weeks at a time.
Today I was in to ask 2 questions. One about the cost of added insurance to a flat rate package and one about an undelivered letter. The clerk answered my first as the line grew behind me. She went to check on the letter. In the meantime the other clerk called her back up front and essentially ended her helping me. No answer to my question, no instructions on how to proceed. Thanks so much.