This is a horrible customer service facility. They never answer phone my belief by starting to call before they open is they just remove the receiver so it rings busy. Was told the carrier would be delivering g my package that he should have left in my box to my door last night. That did not happen and now I will be returning to post office to wait line again to tell this all over again to person at counter who will probably have the same careless attitude
I’ve been to the post office 3 times because they won’t answer their phone. Waited in line 3 times for them to take the same information and never return my call. They delivered a package on 2/5, supposedly to mail box but I never received it. It was a birthday gift for my daughter. They did look into it and it was delivered to a different set of mailboxes and they were suppose to ask the mail carrier about it and have them call me. 3 different times. I understand mistakes are made but I also expect them to be acknowledged and made right, not to be blown off. My daughter’s birthday has passed now and she asks me daily if they’ve found her present yet...it is also something I cannot re-order.
Well, I would say that our mail delivery people are pretty good about 80% of the time. Receiving other people's mail has finally been reduced from 2 - 3 times a week, down to about once per month - good progress. However, we just returned home last evening from a trip, and found "once again", that our HOLD MAIL request "to have our mail delivered on Dec 30", had not been accomplished. So now because of the holiday sch, and going to work earlier than the USPS opens, I will not be able to get my mail until late on Jan 2. NOT A GREAT WAY TO START A NEW YEAR USPS!! The last time this happened back in Oct, when we went to pick up our mail at the post office, since it wasn't delivered to the house as requested in our hold mail request - the desk attendant acted like it was our fault, and tried to say we didn't request it - after showing her our hold mail paperwork that clearly stated we requested it to be delivered to the house, she just shrugged her shoulders - not even an apology. This is very sad customer service!!!
I use the free carrier pick up service. In the past few months, my packages are not always picked up (three times in the last three months and again, today). Then I get an email stating that "pick up was attempted but package was not available"..My packages are always in the designated spot from 7 a.m. until 7 p.m.
Why is this happening?
how is it that I can buy something from ebay , which is then shipped from Florida to Arizona and the tracking number shows every step of the way until it was delivered to my mail box and it never was in my mail box. I am the only person with a key and i have checked my mailbox three times it was never there. What can be done.???if your mail person is suspected of taking your mail what can you do.
If retail hours are posted on this page as being Saturday 9:00am - 5:00pm, why would I arrive at the Arrowhead Post Office in Glendale at 2:00pm and the doors were locked to the lobby and customers outside who intended to take care of regular business with the post office couldn't accomplish a thing. I had to take my business to UPS and pay twice the shipping charges because of their poor service and no warning about their closure 3 HOURS EARLIER THAN POSTED!!! Not happy.
SOOOO ENRAGED!!!!! Waited patiently for my college diploma to arrive. When it finally did arrive the mail person folded it, EVEN THOUGH the envelop specifically stated "DO NOT FOLD". I CANNOT BELIEVE THIS! NOW I WILL HAVE A DIPLOMA WITH A CREASE IN IT!?!?!??!?!?!?!? I AM FURIOUS! I hope the supervisor is ready to hear from me tomorrow since they can't answer in the hour BEFORE closing time! NO WONDER FedEx and UPS are replacing these lazy employees! WORST post office!!!
I also called for hours and got the fast busy signal that sounds like the phones have been turned off. I finally called the 800# above and got a very nice representative who created a case for me and sent it to the Arrowhead PO since they don't answer their phones.
The gentlemen that answers the phone is very un professional and rude! accusing me of lying and not listening to anything I had to say! Worried if I got argumentive with him they would do stuff to my mail like they have been and not giving me certified letter mail!