The lady I just spoke with was very rude and condescending with her smart a__ remark “ we got it fixed, are you living in magnolia? Then it’s fixed”. And hung up on me, I have issues with my mail making a circle from Hempstead to Cypress then to magnolia, I wanted to know how to remove one of the forwarding address and skip the cypress forward, but she hung up on meðŸ˜¡
I signed up for text messages when my product is delivered. I bought a suitcase and I received text saying delivered. I purposely stayed home from work because by text I new it was going to be delivered. No one came to my door. I live in an apartment so I checked with the office to see if the postman delivered it there and I was told no. I'm very disappointed in the service. It's been a week now and still no suitcase. Debra
I was in my yard with my phone. The mail was delivered. Sometime later, the carrier came to my home, asked for me, and proceeded to ask me if I had taken a picture of her. She stated something about procedures and busy holiday deliveries, obviously worried that I was going to notify someone off an action she must have taken.
That was extremely unprofessional and out of line. The more I think of the encounter, the more upset I become.
I will be moving to Cypress, and was attempting to get a rental PO Box. I tried calling first, but it rang, literally for over 30 minutes. No one ever answered; finally, I went out to the office and felt the workers present were terribly unprofessional-as I had been accustomed to the PO office near Jersey Village. There you get first-rate service with professionalism and always are treated with respect as the customer. These comments should be read by the employees, perhaps they would wake up!
Sorry to hear you moved to Cypress where we have the lowest rated USPS in the country. Mis-delivered mail, long waits in line, desk employee (male) who walks away mid service to go on break, desk employee (female) who recites every possible service and option regardless of what the customer asks for, morning staff at the pre hours package pick up door who tell you to wait for offce hours, temps in black sweatshirt hoodies mid summer, supervisor who could care less, and general rudeness are the norm. I have had a rental box elsewhere for 9 of my 13 years here. Anything important or expensive I have sent to the rental box.
• Replied to JWhit
I have not received mail for exactly 7 full days now. I understand we are in a major crisis, but this area was fine. I am hoping that some one will be able to start delivering people their mail. We are off Cypress Rosehill & Cypresswood.
Once again they have delivered my package to the wrong house. Fortunately, it was a neighbor I knew and she called to let me know it was at her house. This office (cypress) is the worst about delivering package's to the wrong house. It has happen to me at least 6-7 times this year. Once they even stated they delivered it but never did. I try to use UPS as much as I can, but sometimes I don't have control over it.
We are a small neighborhood and it happens so much that we've started a neighborhood communication site so we can notify each other when we get each other's packages. SAD!!
This is one of the most inefficient, unorganized postal service offices I have ever had to deal with. I made a passport appointment months ago for last Thursday and I called to confirm that my appointment was still on schedule before I left work. They had no record of my appointment. Not to mention this week I still haven't received a package that shows to have been delivered on June 19th, 2017. The mail is constantly being put in the wrong boxes, the mail boxes are shitty and the mail carriers are lazy. Get it together.
I ordered a product from Amazon, and it was announced to me via text that it was delivered to me yesterday and in my mailbox. It was not, nor was it today! This is a continuing problem in our Cypress neighborhood and has been going on for the past two years we have lived here. Is anybody listening or doing something to correct this dismal service?!! We also live part time in Tucson, AZ, and have never had this problem once in the past 39 years!
I - together with my neighbors- have been missing mail, packages and even gift cards/money sent via mail. I am quite fed up with the USPS mail system as yet another important mail (with a small membership due) that I sent within Fairfield has been "lost."
This is not the 1800's and our neighborhood is not in the boonies. Until I moved to Fairfield, I have NEVER experienced this, and it's been going downhill for at least 5-6 months. This is Not an error that is coincidental.
I live in Towne Lake Cypress, TX. I did not receive my mail, I received my neighbors. We have been waiting on a tax package not to mention bills or info I'm not receiving. I have received other neighbors mail numerous times. Neighbor not home but if my mail isn't in his box, I can't be sure others will drop mine off. These mail carriers are not paying attention. It's all good if on occasion, but weekly?
The customer service for trying to schedule a passport appointment has been horrifying. I have called 22 times today. I either get a busy signal or placed on hold (for over 20 minutes before hanging up 3 times). Twice when I called and mentioned how long I was on hold I was told to call later because someone was on lunch.
Perhaps you should have an online scheduling system if you can't help your customers, but require an appointment.
I lived in Cypress in about 3 different locations, for about 25 years and don't recall any issues with the Post Office. The staff are friendly and helpful, and I never had any issues with mail delivery. I give them 5 stars!
This place is very mismanaged. There was a line of 15 people for registered mail pickup and no one in the retail lines yet four employees sit idle in the striped shirts joking around with each other while 15 waiting for one employee to retrieve registered mail. Its sickening to see how wasted tax payer dollars are.
Awful service...I personally set up an appointment for my 10 year old daughter passport, and they did not find the appointment! I will have to re-schedule somewhere else. The customer service Maria didn't even care. What a waste of my time!
This post office turned my 17 year old daughter away to get her passport. The passport site specifically says that a parent does not have to be in attendance for a 16-17 year old to get their passport if they have their own ID. The people that work at this location are rude AF!
I just had an amazing Customer Service Experience Maria Adorno is a great example of customer value. She took the time and listened to my problem. Thank you! I've been triying to get the situation resolved since February 18th 2015. Maria Adorno, Thank you
Had a confirmed customer package pickup with a confirmation number..it had a prepaid USPS Label on it ...it was in my mailbox and the carrier had to actually move the required pickup package over so she could put in my mail!!!!!! Does this make any sense what so ever ???? I have an online receipt of this confirmation number and a promise that my package would indeed be picked up today by my mail carrier.....now I have to drive to this same USPS post office to drop off my package....this is totally irresponsible and horrible service.....who are these people that deliver our mail....a one-armed monkey could have done better.......!!!!!!!!!!!!!!!!!!!!