Brentwood Post Office

8011 Brooks Chapel Rd, Brentwood, TN 37027

Contact Numbers

Phone: 615-377-3516
Fax: 615-661-6543
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Last Collection Times

Monday 5:00pm
Tuesday 5:00pm
Wednesday 5:00pm
Thursday 5:00pm
Friday 5:00pm
Saturday 3:00pm
Sunday Closed

Passport Appointment Hours*

Monday 9:00am - 12:00pm, 1:00pm - 3:00pm
Tuesday 9:00am - 12:00pm, 1:00pm - 3:00pm
Wednesday 9:00am - 12:00pm, 1:00pm - 3:00pm
Thursday 9:00am - 12:00pm, 1:00pm - 3:00pm
Friday 9:00am - 12:00pm, 1:00pm - 3:00pm
Saturday Closed
Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Sure Money
  • Lot Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Woodbine
Po Box Locker
3.0 miles away

Green Hills
1906 Glen Echo Rd
3.1 miles away

Brentwood Carrier Annex
1734 General George Patton Dr
3.2 miles away

Melrose
798 Berry Rd
3.4 miles away

Reviews

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I had a certified w signature envelope going to 119 continental Ave Brentwood ton. It has my moms original life insurance policy in it. It was mailed on Feb 4 2023. It gas not been delivered or not sent back to me. The last time I checked it was forwarded to Brentwood Tn. In March I live in Rick Hill SC. 29732.
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I had a package that was in route to be delivered to a wrong address. I had tried for 2 days to have it held at the facility so I could just pick it up in person. I even reached out to the USPS customer service. They told me that someone from the Brentwood location should be reaching out to let me know if they could hold the package or not & I never heard from anyone. I have called the contact number listed multiple times and never spoke to a single person. Now I have a lost package on my hands. Good luck if you ever need to hear back from anyone at USPS because chances are you won't.
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Went to the Brentwood post office today, it gave me an awfully bad experience. First, I had two small boxes, and wanna combine them to one bigger box, then sent it to my friend. I told the girl who named Trezure, and asked the price of it , she had put both boxes on the scale at same time then told me it was about 11 dollars. I said that I would wrap them to one box thereafter. She saw I taped the boxes together. After I wrapped the two boxes to one box, the Trezure girl told me that it was not possible to mail it (two boxes were stacked together). I said that I told her I will make them to one box at beginning. She insisted said “no, no no, no, no ………. I said: The tape I brought is used up. She said I can give you free tape, and you have to put yours. The things are put in the box, it is almost 11 dollars, as long as the money for the 5 dollars box is enough, I did it, and when I packed it again, the Trezure girl told me 25 dollars, I was surprised and said: I had only taped the two boxes together, but did not add anything up.. At that time, I had checked the credit card in the machine and was ready to pay. At this time, Ms. Trezure was a little excited: When you just came in, I didn’t know that you would mail it in double. I told you to use a box. You don’t need to post it, you go…………… I won’t provide service to you, I won’t post it to you, you can go to other post offices or self-service machines outside., I wish you a good day, I have work for another guest (she directly put my box very heavy Threw it aside) “What? I COULD NOT believe my ear and eyes …. right! She threw out my boxes out.........Is it the way of your workers to refuse customers? Did she get enough train to learn how to work as a good customer service ? Soon, the girl at the next window handled the mailing for me. Finally, this lady told me that my box is $32 dollars. Then, I repeated the price of 32 dollars to make sure it . At this moment, Ms. Trezure sunddenly took off her mask and was very excited, she spoke to me loud: She gave you a discount. She was very nice. Blah blah………... " She took the mask off in the officeb while there are lot of guests in the room…….I dont know if the manager of office told her work with a mask...... At this time, the new lady prevented Trezure's excessive attitude. I would like to know , does the post office provide discount to customers ? Are we able to get any discount from the post office by walk in? The price rised up from $11 dollars to $21 dollars, 25 dollars, 28 dollars, 32 dollars. Is this a discount? I don't care how much I paid in the end! What I care about the attitude of the customer service! In this way, Ms. Trezure's attitude is too bad. You need take customer service training before back to work tomorrow.
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You overly exaggerated and lied . Have a great day tho .
• Replied to feng chen chen

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Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds. apparently does not apply here!!
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Does anyone know how long it takes brentwood post office to deliver EDDM postcards?
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I have tried to call the post office at numerous times for the past three days and they will never pick up the phone!!! Went there on Tuesday to inquire about a missing package and they told me it was still in transit from UPS but UPS and the retailer both show that it was delived to the USPS on Nov 30th.
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The outside drop boxes need to be put back out there. It is Christmas time and there are 9,000 people inside in the middle of a pandemic. Doesn't take a rocket scientist to see how this is going to play out.
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Another year later and the drop boxes are covered yet again for their convenience!
• Replied to Outside Drop Boxes- WHY ARE THEY GONE?!?!?!

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Where are the outside drop boxes? The convenience of not leaving my car to drop my mail is crucial, especially during these times with a pandemic.
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curious why the outside drop boxes are not accepting mail.
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Try to be patient. It must be due to the tornado and the downtown main offices, or some such. We don't have mail here, either.
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The staff is rude, especially with passport serves.
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Why was there no mail delivered to our building at 5210 Maryland Way on Monday, Dec. 9? We should have important mail coming in every day.
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The carrier today brought in a small box that would not fit in the mailbox. I asked where the mail was and he said out in the mailbox. It was packed in there and I had to make two trips to get it all out. I had to maneuver it the way it was crammed in there. Why did he not bring it all in? Usually the normal delivery person does bring it in. Thanks, Paula
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It says a package was delivered to Oneline Trading Academy @ 9020 Overlook Blvd, Suite 140, Brentwood, TN 37027 Phone 615-678-7359, It says this package was delivered March 18 at 5:49PM. It did not arrive (and we closed at 5:30. The # of the tracking is: 9505506712769074023732 We did not receive it. Please call me: 615-678-7350
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I recently had an issue with a letter sent certified to this location. The letter was quoted "delayed" when the recipient did not get letter by date due, I started trying to trace and contact this facility. I still after 4 days of continuously calling the Brentwood location can not get anyone to answer a phone call. This to me is totally unacceptable considering I paid to have it there on time and now can't get anyone to pick up the phone? I have even tried to get another post office to call and they can't get anyone to answer. Highly dissatisfied customer!!! Can I get my money back?
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I just wanted to praise RJ Smith!! We had an item delivered which I'd told the client it would lbe returned to sender because it did not have an address on it. RJ took the time and recognized our office and delivered it to us. We are in the Brentwood Commons area and wish he would deliver to us everyday. He is AWESOME!! So pleasant and attentive and has a great memory on items/names and knows where they should be delivered. We LOVE him!!!
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Horrible, horrible, horrible customer service! I was told my question on shipping a large item was irreverent and the clerk had no time to help me, I needed to move aside after waiting my whole lunch break! I will pay extra to ship UPS at this point.
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Our postman is delivering our mail to the wrong houses all up and down our street. My neighbor has brought all my mail to me several times in the last two weeks. I had been waiting on a check and it never came. Finally I had to have the customer stop payment and rewrite me a check. 3 weeks later I received the check and it was marked wrong address. He had delivered to wrong house. This is getting to be a nuisance. Someone has posted on our neighborhood share that we need to complain to the Postmaster because this is happening all over Brenthaven.
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My neighbor (Joe Shaw) and I have-not received mail in two days (Friday and Saturday). We have had to take our outgoing mail directly to your post office. Saw the post woman carrier at the concord Rd gas station. at 4:30. She said she ran out of gas and was running late. She knew my address and said she would take the mail. I said I would follow her as I was expecting important mail. She said she was heading in the opposite direction on deliveries but would get to my box later. She never did. Please get mail to my neighbor and me...and get truthful, responsible carriers!
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No one ever answers phone...Maybe as a cost cutting opportunity the Brentwood, TN (37027) office should cancel their phone service so we, their customers, don't have to spend our tax dollars on their phone service which is worthless.
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I and all of my neighbors on Longstreet Circle in Brentwood has not received any mail in a week. Monday was a holiday and we've had a little snow but this is ridiculous. I have been trying to call the Brentwood TN post office for a couple of days now. The phone rings and rings and after about 20 rings it disconnects. I am searching for what state department I can find that would be over this post office to make my complaints.
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Terrible service. Called several times to check on overseas package and NoBody answered the phone. Do they have a telephone? I let it ring for several minutes but no answer. If this was a regular company everyone would be fired. My rating is -0
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I have tried calling to schedule a passport apt for six months and called probably 40 times. Never has anyone picked up the phone. Government workers for you.
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Same here. I'm trying to get a passport and make an appointment. Has anyone had any issues just going in and talking to them?
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I have tried numerous times to call this number to renew our passports before our vacation. It rings and rings!!! Now, when I call, it goes to a busy signal. And you have to call to make an appointment!!! Guess I will present in person and show my frustration.
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Why can I not get someone to answer the phone. Any other business would have someone dedicated to answer the phone. This has been a problem for twenty years. How do you stay in business? Oh, yeah, I get it ... you don't have to be good at customer service.
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do you all ever answer the phone?
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Impossible to reach anyone at this post office... so very frustrated!!!
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No one ever answers the phone here. I have tried on numerous occasions and either get a busy signal or it just rings forever. Why do you even have a phone number if you refuse to answer?
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Same here! Just rings and rings and rings until it finally goes to a busy signal. What's the deal? Has anyone ever made it through to a person??
• Replied to Nick

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They need you to call for appointment for Passport renewal and nobody picks up the phone there. How can I make an appointment.?
• Replied to Nick

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I have tried all day to make an appointment for my passport, but no one has picked up. I think it's going to take a miracle to get through.
• Replied to Nick


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