i expected an item to be delivered over a week ago. i had tracking on the item. the usps claims it was delivered 11/12/2021 at 12:32p.m. however i have a video camera on the front door and mail box and the package was not delivered. i filled out a missing mail search form and was told, it was delivered case closed. the usps is unreliable and fraudulent in mail delivery. i have made a complaint to the usps inspector general's office. little hope of receiving any customer satisfaction however ,since its govt . run.
I’ve had numerous issues with the post office in Verona, they are rude and unprofessional. My problem is with a white female postal worker, every time I call our post office. I seem to get her, and her attitude, personality and professional customer service is negative. She’s short tempered, and has no tack. Each time I call there, she is rude and I feel as though I’m being rushed off the phone. I’ve called to complain about her before, and nothing has been done. Cause she’s still there.
Wow...terrible and efficient staff made a simple trip turn into--and I say this without hyperbole--an nightmarish ordeal. It appears as if the staff realize their lethargic inefficiency irritates people, and are somehow, inexplicably pleased with themselves for irritating customers.
Really glad my mail shows up half opened and my packages don't get delivered. Maybe my third complaint will be taken seriously... probably not since the last times I went to the Oakmont or Verona post office I was told there was no way of knowing when it was happening.
If anyone at USPS is wondering why the American postal service is struggling to stay afloat in our competitive marketplace, it's because your customer service sucks! Passport acceptance hours were 9:00-11:00 a.m.. My daughter arrived at 10:00 am sharp, and was swiftly told that they had already taken their last passport customer. Couldn't she have waited in the event that the transaction with the other passport customer had finished before 11:00 a.m.? Would it be such an affront to service a passport a bit past 11:00 a.m. in the interest of good customer service? The workers at this branch, like many I'm sure, have been there for years, decades even, and they all seem unhappy and hard-edged. They do the bare minimum that their contracts require. Makes me not want to never use USPS again, and that's a shame. I have made an effort to continue to use stamps and mail monthly bills, etc., forgoing electronic payments, for the purpose of supporting the postal service. Maybe, though, they have what's coming to them.
RUDE RUDE RUDE is the best way I can describe this place! I called to ask a simple question regarding the hours they do passports and I was received with a condescending snide remark about how I should "not be disappointed when they turn me away for not having my paper work correct." I didn't ask them anything about paperwork, I asked them for hours. It felt like the gentleman on the phone was insulting my intelligence. He was RUDE to say the least.