Why have a telephone that noone answers and when they do noone can help you even when you waited on hold for 58 minutes. Finally I was promised rescheduling of a package which remains undelivered. I am disabled and elderly (which was explained) I got no preference, have to pay someone to go to post office for pick up.
WTF...whats happened to customer service?
What would we do without the USPS. I cannot imagine what postal workers, especially letter carriers and parcel post delivery people, must be going through these days. As far as I am concerned, they are on the frontline because of COVID-19. Despite all the dangers, our mail is getting through. I am very worried that the federal government may not give the USPS the financial support that it needs. It is an essential service. My thanks to all postal workers.
I have had to visit this post office a lot recently and on a couple of occasions have been very irritable. I wanted to mention how the staff handled me, my attitude and my issues extremely well. Particularly one staff member who's badge said "A. James" who was very calm and helpful and resolved my problem swiftly and intelligently. I know the post office is starved of funds but these staff members, particularly A James are a credit to the institution and to us as a society.
I have been accepting mail at this location since mid 2017. Today I attempted to open another PO Box, as I had closed my old one a couple months earlier. I was treated horribly by the person who claimed to be the station manager, Ms. Hunter. Ms. Hunter raised her voice, even yelled, at me multiple times. She spoke condescendingly to me and cut me off as I attempted to answer her questions. She said things like, "All you do is run your mouth," and "Don't you complain about the wait time, you have not been waiting." I had waited 30 minutes. Ms. Hunter refused to issue me a PO Box, despite my showing three--more than the required two--forms of ID: A drivers license, a passport, and my lease. After she refused to issue a PO Box, I requested a refund which she also refused to issue. When asked how I might receive my refund, she said to look it up online. She refused to provide her supervisor's name until the second time I asked, but said I could never speak to the supervisor as they are at an undisclosed location with an undisclosed number. I never wish to visit this post office again.
As residents of the Village View Housing Corp., we have secure postal lock boxes to safely secure parcel deliveries. However, your parcel delivery personnel just drops off small packages in the building lobby to be retrieved by residents. If they don't deliver to your door like Fed Ex and UPS, than put it in the box so it won't get stolen.