Every time I place a vacation hold the mail isn't delivered to me when the hold ends for almost a WEEK after the hold ends. Sometime I have to call the USPS Anex on Van Born Rd to get them to deliver the held mail. Even then it may take another week before I receive the mail. I have had it take almost 2 weeks before the mail is delivered. If I call the Annex I get put on hold while the agent is checking to see where my mail is & I might be on hold for almost 45 minutes before they get back to me & then I have been told that the mail is out for delivery but for some reason it does not arrive for another 4-7 days. Due to work I sometimes I have to use the hold several times a year & the results are most often the same as explained. A few time last year I would get home from work travel & my mailbox is completely over flowing with mail that wasn't supposed to be delivered until the next day. That mail was ALL delivered during the supposed HOLD.
I called the Annex 35 minutes ago and the guy went to check on my mail told me he would be right back. 36 minutes later I used my other phone to call the annex again as I was still on hold. The new guy that answered also put me on hold while he went to check on my mail. another 10 minutes and counting but nothing yet.
• Replied to JIMZ
We are very upset with the postal delivery twice this year and maybe 3rd time we had to pay a $30 fee to cancel our checks to pay to our bills and one still lost back at the end of March and it was in a holiday card with a check! It never made it to its destinations. How can it get lost being dropped off at a mailbox at the end of our street? We can’t trust any mailing going out. Tried of the mail being lost. And also not getting mail delivered every day I have informed mail and sometimes the mail doesn’t show up until 2 days later! Please do something about!
I would just plain out fire everyone in Dearborn, Dearborn Heights, and the Taylor postal operations. I mean everyone right down to the office managers everyone involved starting from the top. Start with fresh employee's that have some respect for, us there clients who pay there salary.
I find the delivery service Poor for the 48125 area, Do you just dont Care? I'm constantly receiving other peoples mail. if it is a neighbor on my block I hand deliver it if elsewhere i place it back in my mail box and hope the Postal system corrects the error. If I don't receive mail I usually find out by an Over due notice or cancellation of service notice. I have Missed Court notification, Billings and other statements. I just found out that my Home insurance was canceled be cause I did not receive the statement in May glad I didn't find out after a fire claim. Please Improve your service it holds a higher value to the customers then you place on it or care to provide.