We rarely have a consistent carrier, but within the last 2-3 weeks I have noticed a package left at a neighbors mailbox, but on the ground. Then yesterday 04.27.20, I received a package that was shoved into the mailbox that was too small for the box, but she got it to fit! It had fragile on the box and the glass inside was broken. Please review delivery process with employees.
For about a year now we have not been getting our mail on a timely basis. We might get it at 11am or at 8 pm. Sometimes we do not get mail for a couple of days. My bills are not getting to me when they should or they are being delivered to someone else, thus they are returned to sender saying wrong address. I have been at this address for forty years and this is has been very upsetting.
I had a package that I needed to pick up at the Lawrence P.O. When I went in I was the only customer. The only employee at the counter told me he was going to go to lunch and couldn't help me. He directed me to a blue door and told me to ring the bell. I rang the bell several times, but waited 18 minutes for someone to come to the door. By the time I left, there were 12 other people in line in the lobby all waiting for service. All of them were as frustrated as I was. Your service is ridiculous.