Palatine Post Office

440 W Colfax St, Palatine, IL 60067

Contact Numbers

Phone: 847-359-1799
Fax: 847-359-1797
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Last Collection Times

Monday 6:00pm
Tuesday 6:00pm
Wednesday 6:00pm
Thursday 6:00pm
Friday 6:00pm
Saturday 6:00pm
Sunday Closed

Passport Appointment Hours*

Monday 10:00am - 3:00pm
Tuesday 10:00am - 3:00pm
Wednesday 10:00am - 3:00pm
Thursday 10:00am - 3:00pm
Friday 10:00am - 3:00pm
Saturday 10:00am - 1:00pm
Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Sure Money
  • Lot Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Palatine Finance Station
1300 E Northwest Hwy
1.8 miles away

Arlington Heights
909 W Euclid Ave
2.7 miles away

Woodfield Finance Station
1951 McConnor Pkwy
2.7 miles away

Barrington
1515 S Grove Ave
3.1 miles away

Reviews

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I live at 106 W Hamilton Drive in Palatine. We have not had a permanent carrier for some time. I recent weeks, there have been more incidents of mail being misdirected. Last week mail for a neighbor (about 8 pieces) were put in my box. Today a package for me was put in another neighbor’s box. Yesterday a package was thrown so hard at my door that I could hear it in another room. Misdirected mail will occur occasionally but it is happening more often. Carriers are often on the phone when sorting into the boxes and may be distracted. A reminder to pay closer attention may be in order. Thank you.
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I try to avoid leaving bad reviews but the woman who answered the phone at 8:35 am on 11/4/22 was possibly the most rude person I’ve ever spoken to. She refused to help me, and outright lied to me about me receiving mail in the past. I am extremely unhappy.
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Has Saturday delivery been stopped?.
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Hi, I work for Arlington Heights School District 25. Mail was dropped off on July 16 about 8:00 am at the AH Post office. It was then brought to the Palatine location to be separated by zip code. There are about 215 accounts payable checks that were mailed and none of them have been cashed. I have vendors calling and looking for their check so I wanted to inform the PO. I was told by AHPO to contact Palatine PO. I realize that there is a shortage of help and your office is extremely busy. I just wanted you to be aware of our circumstance and notify you about it. If you need to call or have any info, please contact Karen Iovino with Accounts Payable 847-758-4884. Thank you for your time.
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Hello, I´m tracking a package with Tracking Number:CY287368794DE with delivery adress in Staten Island, NY. I dont know why is this package deliverd to Palatine IL Distrubution Center? Please send it back to 3240 Victory Boulevard 10314 Staten Island, New York. Thank You Best regards Blerona Osmani
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I'm tracking a package that I ordered, and it says "Processing Exception" in your post office for 4 days now! What's going on????
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Did you ever receive your package because I’m experiencing the same issue
• Replied to Sharon Monroe

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I ordered a product from Amazon and put in the wrong shipping address. Is it possible to re route it. It is to be delivered tomorrow to 1039 N Glenview Ct. Palatine. Correct address is 1731 Locust Place #205 Schaumburg, IL 60173
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Will someone please pick up the mail in the box by the fire station on plum grove road? I mailed it on Wed. the 17th before 5:00pm, and we just went to mail something else today (Thu. the 18th) and the mailbox is stuffed full! I can see by the tracking that it hasn't been picked up yesterday or today. I sell on ebay and I get penalized for having late packages. It's a big deal for me! Please, you all at Palatine are usually great. I live in Rolling Meadows and can't go to the Arlington Heights Post Office anymore and they are terrible. Please don't let me down.
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I sent a package with signature required to A customer in Palentine, IL from Northborough, MA. The package was shipped priority mail on February 11th and on the 14th of Feb arrived at hub and was out for delivery on Feb 16th. On the 17th it is listed as awaiting delivery scan. As of the past 2 conversations with the post office there it has completely disappeared. They have no idea where it is and the driver has no idea what happened to the package. After reading the other comments on this site I would think a criminal investigation into this post office may be a good idea.
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I have a package stuck here and has been there since the 6th of January.....what can I do to get it to me.....Im not even sure why the package went there from Russia....when I live in VT.
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Palatine USPS is the "on time" kiss of death for any package that has the misfortune of arriving there. Tracking packages that end up here has been an exercise in futility as they sit for days and some, weeks. This has been going on since May 2020 and I understand that Covid has slowed things down but Palatine USPS should be the new definition of the word "slow". What did the Palatine USPS snail say when it got on the turtle's back? weeeeeeee! Sad, I know...just like Palatine USPS.
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My package has disappeared into the void that is known as the palatine, Illinois post office. Scientist should explore this postal black hole and find my package because usps has no damn idea where the hell it is.
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It only too 17 hours for my package to reach Palatine from Sabillasville, MD., and that includes the 5 hour stay in Aurora, Illinois. It has been sitting in Palatine for 2 days. Round Lake is only about 15-20 miles from there and it’s still sitting there? I won’t say I’m losing confidence with the Post Office, but I have to question the work ethics of the workers in Palatine.
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I dont know what is going on at the palatine usps center but all my packages have been getting stuck there a week and then finally come through. Takes 2 days to make it across the country and 5 days to get out of Palatine you guys are terrible right now.
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I would like to commend our mail carrier. I am sorry to say that I don't know her name but I do know her smile. I am an older handicapped woman and she always slows and waves. I do feel that she is looking out for our older neighbors and ensures that we get our mail quickly and correctly. Please thank her for us. Cathy and Ray Yurkewycz 301 E. Parallel St., Palatine
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I mailed a package on Monday, April 27, 2020, at 11:35 am., from Michigan priority mail. It was last received by the Regional Facility in Palatine, Illinois Distribution Center on May 4, 2020, and my package has still not yet reached the destination; Fort Leonard, Missouri, and today is Monday, May 11, 2020. Very upset with the post office. The package was dropped off at the Post Office here in Michigan. What is going on with the citizens' mail? Very upset! Why pay for Priority Mail if the service is not what you say it is?
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I've been waiting to get a package from this carrier. It's just been sitting there... acceptance pending. It was supposed to be here by the 19th. It got to Palatine on the SIXTH. Are you fking kidding me?! I'm only in Missouri. Get your sh*t together!
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Hello This is the THIRD time a package I was expecting from Chelmsford, Massachusetts was DELAYED because of (What Seems to Be) Incorrect ROUTING. Track # 9400108205497404892945. If on April 12, 2020, at 5pm it was already in Palatine, IL (15minute drive, 8miles away), then the next stop was Chicago? I could have driven to Palatine to get my package. Is there something wrong with your sorting? (person or machine) I hope you look into this, as it reflects BADLY on the USPS system, especially the Palatine USPS. Thank you.
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I am an elderly, disabled woman in Palatine. Yesterday I was struggling to get a heavy box to my car when the mail carrier happened by. He immediately grabbed on end to the box and helped me get it to my car. I am so grateful and so sorry that I did not get his name.
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Mailed some bill payments at the Plum Grove Road mailbox on 12 Nov. Usually it takes 3-4 days for the checks to be deposited. At most a week. It is now 25 Nov. and one check out of 5 has been deposited. Has anyone else had delays when mailing from this mailbox? Thanks!
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I mistakenly gave my mail carrier my envelope with my rent money in it. It was in cash did anyone turn it in? I would greatly appreciate it if you would check and get back to me. Thank you Mitzie 8157428318
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A package that had a value of $350.00 and the tracking e-mail said it had been delivered at my door but it was not there, but was delivered to my neighbor house across the street in Palatine. The address label was hand changed and remarked with his address on it. Very strange. Another time a tracking email said it would be delivered today, but came 3 days later. Post office advise it was put on the wrong truck that did not handle my area.
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May 24th 2017 I received a tracking email that said my package was delivered in my mailbox at 3:15 it was not I went to the post office to ask if the mailman had made a mistake and I got a run around for 45 minutes and they said that it was delivered at my house the next day I asked the mailman at my door if he delivered it to my house and he said his GPS told him it was I told him he was mistaken because it wasn't and he was not concerned I went to a few neighbors and they didn't have it I went 2 blocks down and found a similar address on a different street name and it was delivered there where the homeowner gave the package to me 2 Days after it was delivered to him so I guess the mailman was a liar or his GPS was wrong this particular mailman was more worried about listening to his Radio headphones then he was concerned about paying attention to his address numbers and streets delivering the mail the supervisors at Palatine post office were not very helpful at all
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Received a tracking email that a package I NEEDED today was to be delivered. Didn't come with normal mail. Called Palatine PO and told that the package is in Forest Park-email by USPS says it's on its way to my house for delivery-I state I am reading an email that says it's to be delivered today. Told I am wrong and don't know what I am talking about-very rude, very inefficient and when I asked if I could pick it up in Forest Park was told "I have no clue, goodbye". Unbelievable!
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Complaint: For several years the postal deliveries have been made by walking across my front yard, thru my landscaping to the front porch mailbox, creating a path during dry and rainy (mushy) season resulting in my having to redo my lawn every year. I have made personal request to almost every mail person and have been told it is a training route but that notes have been written to correct this issue - this is an issue for me and as of today 11-18-2016 it is unresolved.do I need to contact the Post Master General for this simplest of requests - will the Post Office in Palatine, IL want to pay for landscaping fees or a consolation fee to me so I can continue undoing what the Post Office personnel continue trample? This has become distracting and disconcerting at this point - please advise!
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