We have had poor delivery in our office building when our regular delivery person is not here. The mail is sometimes not delivered to the tenants offices, and is sometimes even stacked on top of the mail bins and not even distributed. Please have this corrected. There seems to be a lack of care and work ethic. The office building is at:
1655 N. Arlington Hts. Road in Arlington Heights.
We are an online store and have been using USPS for shipping as our primary carrier. We ship about 50 packages daily. We moved from Mount Prospect IL location to Rolling Meadows IL last November. We had excellent service provided by Mount Prospect IL Post Office. We have scheduled pickup in our business location at 5410 Newport Dr Rolling Meadows, IL, 60008 for next whole year. We have to call every other day asking to have someone come and pick up mail from us. We are constantly not receiving our packages and receiving someone else's packages instead. Postmaster Emmanuel J. Thomas is aware of the situation as well as supervisor Cornell, has been spoken to a few times already. Nothing has changed. We even opened a PO box in UPS where another USPS Post Office delivers our packages, because it's just gotten ridiculous. We can't file claims because it shows that the packages were delivered on the tracking. This has amounted to a significant sum of money. Today no one came from our USPS again. We called and asked someone to come, they promised they would show up, we waited until the last possible minute and then delivered the packages to the post office ourselves. This is just unacceptable workplace behavior. We are going to change USPS as our primary carrier if nothing changes soon.
I had 9 pieces of mail in my mailbox today. Four of them were not addressed to me. They belonged to THREE different neighbors. Someone needs to be a lot more careful. Makes me wonder what mail I’m not receiving! I will put these in the “out” mailbox to be redelivered.
Talk about testing one's patience--I shout into the phone asking for "AGENT" only to have to wait 8 more minutes listening to a grating robotic menu, and if you leave your number, never get called back anyway. The AH office either won't answer the phone or answer and put you on hold indefinitely. They're rude, useless and clueless. Schaumburg on Mall Dr. agents are nasty, nasty, oh so nasty. I'd rather go to MP on Central and, surprisingly, had decent service at Norwood Pk. We just learned we got charged a late fee from Comcast because we never got the bill in December (Christmas time). Here's the joke: none of these postal employees have to know their job, perform that job or uphold their duties--none. Why? Because they work for the Gov. Yep, government at its finest. No wonder there are so many complaints--they've earned our wrath. I predict they'll go the way of brick & mortar--extinct--and rightfully so. I'll take UPS any day, thanks.
Tracking info from Barnes & Noble says my book has been delivered. It has not. Calling the Arlington Heights Post Office for one and a half hours. One time pick up and on hold for 10 minutes with no personal contact. Every other call simply got disconnected.I'm very frustrated!
Called to speak with a delivery supervisor, yesterday i got the wrong mail not mine no box pick up and now i am on hold for 30 minutes
said she would be right back to me, i do not like substitute delivery personnel the regular person is superb still on hold guess i will hang up and call again - Need the managers phone number.
We have lived in our house for 40 years and our current new carrier is the worst ever. She regularly delivers mail to us that is not addressed to us. A box full of new children's books that we mailed to ourselves from Idaho was delivered to someone else in Arlington Hts (according to Geo Tracking available only to postal employees) and is now lost. I am thinking about getting a PO Box and giving up on home delivery.
Often get mis-delivered mail. Today we got all of our next door neighbors mail, including a cd of medical information from a medical provider. I brought it all to the neighbor, but it makes me wonder where MY mail is. Was the carrier one off all the way down the block? And if someone else got my mail (I'm expecting multiple packages) are they going to be honest enough to return it to me, or re-route it through the post office again? We have frequent changes in our mail carriers, this latest one is always in a huge hurry, which may be the fault of USPS policy and watchdogging, but accuracy counts more than speed in my opinion.
Well, my suspicions have been confirmed. I just received two e-mails from Etsy saying my packages were delivered. I have NO PACKAGES. Now I get to call the fabulous A.H. Post Office to see what can be done.
• Replied to Rolling Meadows customer 60008-1764
Rolling Meadows customer 60008-1764
24 hours later, no response from post office (they asked for my phone number and said they would contact the carrier on his route and call me back.) Whoever got my packages hasn't returned them to me, and I'm wondering what other mail may have been mis-delivered along with them. Our government at work. This has happened three times in the last five years. One time a neighbor two blocks over returned the package to me...three weeks later, said they just couldn't get around to it any sooner. I'm thinking it's time to privatize US mail delivery.
• Replied to Rolling Meadows customer 60008-1764
Rolling Meadows Postal Customer
The AH Post Office should be shut down! My mail carrier only delivers mail when he feels like it.......in 3 years we have NEVER received mail Mon-Sat....typically its Friday AND or Saturday that we don't see the postal carrier. Now it's been a week since we have received mail. It's the holidays....if nothing else we should be receiving a mailbox full of junk mail......nothing....I think my mailbox actually has cobwebs on it due to lack of use.
No wonder everyone relies on UPS and FedEx....the local post office isn't reliable.
i let the phone ring for 9 min before someone picked up and i've sat on hold ever since.
Worst post office ever! So unprofessional! Constantly loosing my mail and carrier keeps on putting previous tenants mail in my box after I repeatedly told Post Master to talk to carrier about it! My last name is clearly written on my box and when i call the office about my missing mail they always say they dont know what happened to it! Supervisor Agnus is rude!
This is about the postman assigned in 1285 Luther Ln Village, I’m very disappointed because I didn’t received my package and this was the 3rd time around. I think his lazy.. I would say he is NOT doing his job. And I called the office to complain but I suppose to wait for one hour and I’m sorry I can’t wait that long. Thanks a lot.
This is too late coming. Don, our carrier is so amazing, we literally have conversations about him in our Greenbrier neighborhood. His speed, accuracy and determination is astounding. He is focused. We always know when he isn't working because our mail is later and we see his substitutes are so slow in comparison. Thank you for keeping Don as our mail carrier!
It's 4:30 pm and our outgoing mail/packages haven't been pickup yet. They need to go out today. This happened so many times. I called the Arlington Heights post office and first of all, they don't answer the phone, so I have to call several times to get to someone. Then I explained the situation and they never know if the mailer is out on routing or not. Or they will say, if we don't get any mail, then the mailer will not pick up the mails. This is business. Whether I have incoming mail or not they should pick up the outgoing mail.
I stood in line for at least 15 minutes this morning about 11:00; I was the next one in line
The lady who finally took me could not really speak English!
Telling me my envelopes w/ valentines in them were parcel postage; $3.50 a piece!!!
Are you kidding me???
Give me somebody who can speak clear and actually knows the postage rates!!!
The girl @ the door is useless; I didn't need her to tell me where to go!!
Terrible post office; useless, unfriendly, s-l-o-w and dumb!!!
We pay high taxes so the post office should be professional and productive!!!
Touché! I feel for you. Government at its best...ironic. What a sorry mess. I get lots of different neighbors' mail all the time (important mail too). We have different carriers, hence subpar service. USPS is going the way of brick and mortar--extinct! And they should because they're useless, insolent and incompetent so they should be put out of service. I'll take UPS any day.
• Replied to firstname.lastname@example.org
When did the post office start shipping out packages without scanning them? According to the post office, they ship everything out but the tracking says that they haven't received the items!
This is TOTALLY UNACCEPTABLE!!!!!!!
The mail delivery is terrible, i think it would be safer to collect your own mail. i am constantly getting other peoples mail and i had Christmas mail delivered the end of January. yesterday i got six pieces of mail, 5 of them were my next door neighbors and 1 for another person on our street. This only started late last year when our regular mail carrier was changed. We always had pretty good service over the years until now.
Awful service, rude workers, very slow moving, very sloppy view to customers. I wonder if you read the comments on the AH PO dept, because they all say the same thing. The service is just awful and your score is a 0. I am trying to not use the USP because the AH office is just horrible. I have had patrons tell me that they use Mount Prospect or other offices. The workers are miserable to deal with too.
USPS search shows everything but suggestions and complaints. My mail delivery quality has been worse than before. Three of my bills were never delivered to us, and some of our mail was delivered to our neighbors and our neighbor's mail was delivered to us. The mail packet is not organized, it is showed in to the mail box.
Please look in to it. This is regarding mail delivery for 60004-3560.
They managed to lose a package mailed to an AH address! Tracking said it was out for delivery, but 8 days later it still is "missing". The first time I called, the young man who answered the phone said "I don't have time to help you." When I gave him a long distance number, he apparently found time and took the time to write down the tracking number of the package. Unable to locate the package in the computer, he said he'd return my call and I haven't heard back from him since...that was 6 days ago. Called again 2 days ago and spoke to another woman, who actually looked for the package in the computer system and on the shelves, to no avail. Took my # and said the supervisor would call me back with more information....still haven't heard from them. VERY FRUSTRATED!!!
Whoever is at fault (and I'm not posting to point fingers) I agree 110% with the posters below who are frustrated with the runaround the AHPO gives to hapless travelers seeking passport service. After listening to multiple recorded messages, I was asked (by the robot) to leave a message, but the mailbox is full. All to make an appointment and get another runaround. The PO should take down the sign in their front window advertising this service - it's false advertising. I'll use an expediter, thank you!
In defense of the clerks @ Arlington heights post office, they're outward treatment to the general public has been compromised by terrible management in recent years. In my dealings with the Arlington heights post office, there has been one gentleman, I believe his name was martin, was the only manager who took the time to assist a customer with a bad issue, the lady manager, and postmaster have been nothing short of rude, condescending, and down right embarrassing to the name of the usps. Please, give these people a break, if angry, please direct it towards the poor management of this office, not the front line employees who do try to keep a smile on their face while serving us.
Worst service at the Arlington Hts. post office for passports!!! After several calls to make an appointment, which can't be done since, they NEVER answer their phone there. I had to go in to make an appointment. Went in today at my appointment time and the clerk said the passport person would be back in 10 min, because she went to lunch. So glad I made an appointment. I had ALL my paperwork filled out ahead of time to make the process go quickly and the clerk messed them up by misspelling my sons name on the application. So I had to fill out all the paperwork again. Then a man went to the next clerk to get his kids passports and the VERY RUDE lady named Lori bit my head off when I told the man to make an appointment while he is there since they NEVER answer the phone and Lori yelled at me and said not to talk to the customer, she was. VERY RUDE!!!!