Our neighborhood off of Benjamin Chaires Road has sent in many complaints regarding the past few carries. I met our new carrier Julie the other day and she is delightful! She was so bubbly and friendly and asked me where I would like my packages placed when I wasn't home. I can tell she takes her job seriously and cares about her performance. I have heard nothing but wonderful compliments from all of my neighbors about her. Thank you for listening to our concerns over the past several months and placing Julie with us.
I have had complaints about service too, but I understand there are many contributing factors. As to junk mail issues, the large volume of junk mail we receive subsidizes postage rates which would be much higher without it. The postal service has been forced by our elected officials (D's and R's) into private sector contracts that skim away its most profitable business and make it increasingly difficult if not impossible for the postal service to compete with those private services. In order to survive the Postal Service has cut the number of employees to the bone (you may have noticed). The service is poorer and there is less opportunity for the few remaining supervisors to supervise. The service is dying because we are killing it. Like mail in voting? Who will deliver that mail for you? UPS, FEDEX, at $26 a pop? The government should be delivering the mail, not health care, housing and food.
They KEEP messing up! I have forwarded my mail SEVERAL times and neighbors STILL discover stuff in my mail box weeks later!
USPS has a real problem with forwarding- they need to FIX IT! DONT BLAME IT ON THE SUBS- its a management issue.
I'm impressed! Just received a Follow-up call from Ms. Kim Morgan concerning a lost package (which I have since received). What a wonderful Professional Courtesy of Ms. Morgan to extend to me. Rare these days! She has my vote for Employee of the wk/mth/yr.. Kudos to her.
My mail was delivered the day it was supposed to be forwarded. A common occurrence from this PO. Called the number listed on the Centerville PO website 5 times within 20 minutes with no response to "stand by for agent" or "stand by for operator" after ringing the "agent" 15 times. Then it rang 15 times for "operator" and no answer till disconnected! Then I called the toll free phone number and was told my wait time was 40-50 minutes. How badly is the USPS manned and equipped? Must be pretty bad. Have always been disappointed with Centerville's poor actions to my printed requests on-line or on the yellow card for holding mail when I travel. Once again, poor, poor response and service!
I served a military career in Medical Naval Aviation High Risk Physiology &Water Survival training (e.g., also classififed and unclassified topics). I also served in 3 State of Florida agencies as a Contract Manager/Project Manager.
My return envelope stated that "no postage" was necessary if mailed in the "conitinental United States"' it also stated that postage was due if mailed the continental United States on the "self-addressed postage card.
The Post Office personnel were incompetent. The Post Officwe Manager was incompetent in the "training procedures of his/her personnel.
I am submitting a personal e-mail to US Representative Dunn expressing both my dissatisfaction with the Post Office Manager and with the the Post Office employees.
Incompetence is not tolerated. I did not tolerate it in my military career as a military officer, nor my State of Florida career with 3 State of Florida agencies.
I will be contacting my local US Congressman to express both my concern & my displeasure with both you and your employees' incompetence.
I am very disappointed with the service and new manager at the Centerville Post Office. The service did not exceed my expectations. The new manager Roger was rude and very abrupt. I am hoping things change at our neighborhood post office.