e are so upset. USPS put our mail to somebody's else box very often!!! When we call and complain then nothing happens later. Why wouldn't we close this nonsense services for good?! UPS and FEDEX work much better with customers. We don't need USPS with such POOR performances! They placed our BILLS with our personal info in another box! What is a negligence? Or may be it's done on a PURPOSE? Can you believe it? We have informed delivery services. That is how we know that our mail went to somewhere else! Outrages!
This is one of the greatest post office I have ever been to do not go to the main one that everybody believes is the best one off of post office Boulevard. That office is absolutely terrible every time I come to the Pine Castle office they treat you a great respect they are super quick and super efficient the coworkers are excellent and really nice and the manager is super helpful if you ever have the chance to meet them.
I came to Pine Castle Post Office this morning to cash a money order from Guam which got returned because the claimant could not be located. My name appears on the money order as a sender but I was told to deposit the money order in my bank account. Unfortunately, my bank does not accept it because the MO says "Pay to" which is NOT my name. I need to go back tomorrow to the same post office that the teller SHOULD reissue a money order to my name. This back-and-forth procedure is killing me more than the COVID-19 problem. I am a senior and I need a fair and just treatment like any other. PLEASE HELP ME!
I rely heavily on Pacel Drop Box in the lobby, it sounds so convenient since the customers can drop the merchandises at any time but there is a major problem, the handle constanly got stuck. If the drop box is full, I can understand, but when you look through the opening crack, you can see very clearly that barely have nothing in there.
Today 01-17-17, after I dropped 2 boxes, the handle stucked again and the lady behind me had to go inside to drop her boxes. When she came out, she told me the clerk promised her that they will fix it.
PLEASE DO !