I went to renew my passports,,the passport clerk named Bernice was so unproffessional,,Bernice kept telling me,,,,you don't know how to follow instructions,,,why are u so dumb,,,,,is everybody like that where u from,,,,I just kept my mouth shut cause I need the passports,,,but I felt very humiliated at Dixie village station,,,,,thanks,,,,but no thanks
We were hit with the Tornado and our mailman won’t deliver our mail at 1618 Gatlin because he can’t drive up to the mail box. We had four large trees come and we are doing our best to remove all the tree limbs surrounding the mail box. So what is he doing with our mail? If he is tossing it, is that a federal crime?
I live on route #18 at 2690 Orange Peel Court, Orlando, FL 32806. We had a really nice, courteous mail person who worked this route for sometime now. Her name is Cheryl. She told me several weeks ago that she was moving to another route. I have lived on this street for 22 years and I would have to rate her as the best delivery person we have ever had. She always had a smile and something friendly to say and we miss her. Being an employee of the USPS is not just delivering the mail but knowing the customers on the route. I want the management of the Delaney Street USPS to know that most of us on the street considered her a friend. I know it was her choice to change routes and we all hope she is happy. Merry Christmas to all of your employees, especially Cheryl.
I am visiting family in Orlando; I live in San Francisco. I recently noted to my sister that everyone I meet in Orlando seems helpful and polite. My view was shattered at your post office today. A blond women employee snapped at her colleague and then at me. I asked her if there was a way to have a package mailed so that I can pick it up at a post office. She simply said "no". THen she abruptly asked if we have that service in SF. I replied that I didn't know--perhaps she could find out for me. I was so shocked by her mean attitude that it did not occur to me until leaving that if I had simply asked for a signature for delivery, if no one was at home, the package would not be left. That was my goal.
I never write reviews or complain, but she was nasty!
I stepped away to address the package so did not actually deal with her to mail the package. The gentleman who eventually did assist me was polite, calm, helpful. But at that point I simply wanted to get out of the store!!
I tried to be patient with the automated phone system but no matter how fast I typed the system would not let me enter the very long tracking number. it takes time to type in 30 numbers and not make a mistake. My local post office will not pick up the phone haha, they kind of are the worse customer experience ever. They had one employee who was so cranky and rude that I would let people in line ahead of me to avoid him. There is no accountability in this post office and the phone and on line system is designed to be so frustrating that the customer just gives up so as not to waste the precious time. If I provided this kind of service in my own company I would be out of business, If I was an employee I would be fired.
The handling of a recent insurance claim for a overnight delivery that was delivered at least 3 days late rendering the contents useless for the purpose was defensive and hostile. Disproportionately so. and a valid claim was denied. Something is amiss at Dixie Village, and I have suspicion is runs deep and wide. Caveat emptor when dealing with them.
this is just terrible the carrier came today and dropped mail but did not take outgoing envelopes. I have tried to contact Dixie Village, Downtown, Pine Castle and an 800 number with no to talk to. Dixie Village was busy and Pine Castle and Downtown do not answer. And the 800 number has automated that is a pain. This is the new Postal Department. Have to wonder about the whole Postal Department Duh