My daughter and I came in to have her passport processed and photo taken. The photo was rejected by the passport agency. I have tried calling but nobody answers the phone. It just rings until it gets disconnected. The next appointment isn't until Feb 3rd and we cannot wait that long as her trip is upcoming. Very angry at the lack of customer service. (Pro Tip: The UPS Store provides the same passport services. Do yourself a favor and go there instead. They answer their phone.)
Lakewood CO, has terrible mail service.
I have been waiting for 3 weeks for important documents. They have not arrived. They were send 1st class from another post office so I know the postage was correct and the address was double checked. The replacement cost for these documents is expensive. I have always been able to trust the US Postal Service, I don’t think that is the case any longer. I had them resent using Fed Ex. The package arrived without issue. What’s going on here?
Whoever delivers to Dartmouth Woods in Lakewood should be fired. He/she sent back important medications (THREE different ones!), a check I need to pay rent, and registration stickers for my car for no reason as the address was CORRECT on all items! All of these items are EXTREMELY important - not to mention the difference between life and death for the medications - and I have had a VERY hard time tracking this information down, figuring out what your employee did wrong and then trying to rectify the situation. This is UNACCEPTABLE!
YOUR PEOPLE ''CANNOT'' READ.... My HEART supplements are in the package your delivery person delivered to ''''SOUTH VANCE STREET""..
THIS IS A CONSTANT ISSUE.... DON'T THEY READ??????
MY ADDRESS IS: 540 VANCE STREET, LAKEWOOD, COLORADO 80226... I AM """""NOT""""" S O U T H.......
One of your post carriers needs retraining. Sent a registered letter with return receipt requested to a residence on Vance Street in Lakewood. I alerted the household of the pending letter and the need for a signature. Post carrier delivered letter to a person but stated that a signature was not required. All is well because it was received but obviously s/he did not following the correct protocol. Note that the residence does not have a signature on file. Thank you.
Besides not being pleased mail delivery at 6 or 7 pm, I am concerned about handling of medications. Most recently, I tracked my meds and arrival was to be yesterday, Jan 6. I received nothing which is a bit concerning. This afternoon (Jan 7), my neighbor came to the door with my medication bag in hand. She found it sitting against her front tire of her car under the carport because her patio is locked due to dogs. Wrong address to the one on the bag which was correct. There is a difference between 28 and 32. All around poor delivery is getting concerning.
I am not getting everyday mail delivery. I put out mail to be picked up and for 3 times in the last week I haven't had any pick up or mail. This is just WRONG...I should be able to get mail everyday...my address is 1777 Simms St. 80215.
I can't get anyone to answer the phone at the Lakewood (Alameda) branch. I have tried for two days, it just rings and rings. I finally called the 1-800 number and after listening to all the choices, and trying several, I finally got to speak to a nice woman. She tried calling the post office's internal number and still no answer. She was not able to help me. I need to contact the mobile postal van that comes to our community. It did not show up today and I'd like to get a schedule for them. There is no phone number posted for them. Where is the customer service??? Please contact me asap. Thank you.
I am currently on vacation in Arizona, having left CO on Oct.16. I live at 3060 Quail St. in Lakewood. A few days prior to leaving I filed a mail forwarding application at the Post Office on Alameda Ave.. Since departing, mail has been delivered to my home on the 16th, 17th, and 18th. This despite the fact that I went to the P.O.where I am currently at, filed another forwarding request, and after explaining my situation to the P.O. attendant, she said she would immediately file it and even call the Lakewood P.O. to inform them of my request This is lousy service and could be damaging. Something must be done!
Why is it they don't answer their phone. Have called several times and still get no answer. An answer to a question the might tale less then a minute to answer. Now I have to get in my car and run over there.
Also several months ago I bought a guitar, the post office said they delivered. I never did get it. Its amazing they let this kind of thing happen.
Have you stopped answering your phone entirely? I let it ring and ring and finally it goes to a busy signal. You simply don't answer. Are you trying to prove that the US doesn't need a notional postal service?
The Lakewood Post Office is overcharging customers. Yesterday, I went in to ship 3 items. They overcharged to send a hand cancel letter (charged at parcel rate - nearly 4 times what it should be), and attempted to overcharge for a bulky flat rate priority mail envelope. I just verified this with the Post Office pricing center Stand your ground and don't let them get away with overcharging us. By the way, they don't answer their phone - another sign of poor service.
They are not okay !!!! I have had sub- mailman be rude and slam our door closed ! Taunt our dogs with the mail box sound to get them all barking . Caught him in the act and acted like he couldn't get some of the mail in while jiggling our mailbox for 15 seconds.
I completed the online request to hold my mail while on vacation for a week. All my mail WAS delivered to my mailbox on 6 of 8 days, including an active credit card. Then they included the Hold notice when delivery resumed as if they had really helped. Thank you good neighbors for clearing out my box.
If this was a public or private business you would not make it - so many times I come to this location and wait, and wait and wait - I am in line now 10 people are in line and there is one postal worker at the counter. Ridicules -