I have several packages lost by USPS. Yesterday they left the wrong key in my mailbox for packages that belong to our neighbors. My son delivered their packages but my mail is lost and I was expecting a very important delivery. How can I get in contact with the Supervisor's email?
I want to place a formal complaint because this is not the first time that they drop the wrong packages and envelopes in my mailbox, and my mail is lost.
Toll-Free: 1-800-Ask-USPS® (275-8777)
Why don't you call the manager of PO?
They have toll free telephone.
This is just a discussion community for customers.
It's not for business inquiry from customers.
The colleagues are too BUSY and are not willing to come here to see your problems.
• Replied to Tzong-Sun Lin
This place is always a mess!, packages laying all over the place on counters for hours, they refuse to give receipt for pre-paid packages even though they leave your stuff completely unsecured. Customer service in non existent, No sense of urgency even with a super long line, clerks don’t multitask as I’ve witnessed in other offices. They sit and hold long conversations instead of doing their job more efficiently. I try my best to avoid this office, always leave super annoyed each and every time.
My mailman is completely useless I live on Syracuse st in chino and this lazy a**hole leaves our PACKAGES ON TOP OF OUR MAILBOX. We have had 3 packages stolen already since he’s too lazy to get out of his car to drop them off. We need a new mail man ASAP.
The worst post office I have ever dealt with! And it's not even my local office, I don't even live in the same state. But they have had my package in their facility for over a week now, I have called multiple times spoke to multiple people and no one seems to know what is going on, customer service is rude, I've been hung up on, told I would be called back and never called. This is absolutely unacceptable.
My package has been on hold for almost a whole month. Someone needs to find out what's going on with this location and seek to employ people whom actually get paid to get the jobs done. I'm extremely dissatisfied with the service being delivered at this location. There needs to be an investigation into what's going on with the mail. Sounds like any mail entering this location is being tampered with or stolen. TAMPERING WITH MAIL IS A PUNISHMENT THAT IS PUNISHABLE BY LAW. Thanks in advance for doing your jobs in helping correct the violations occurring within this Chino post office.
I'm looking for a package Fuller Space. The tracking number is 92001902497869000007913211. It is saying that the item depated a shipping partner facility at 9pm on May 6, 2020 in Chino, CA 91710. This does not indicate receipt by the USPS or the actual mailing date. Can I found not where this item is.
Go to NEWGISTICS use same tracking number. Hope this helps
• Replied to David Auld
Same issue - product awaiting Your item departed a shipping partner facility at 8:31 pm on April 22, 2020 in CHINO, CA 91710. What is going on. Received tracking number 9200190240609377488647 but nothing happening.
NEWGISTICS website use same tracking number hope this helps
• Replied to Denver
What up with this post office?...I ordered a face mask on 05.01.2020 and haven’t heard a anything since 05.04.2020 from this place and appears it’s still there with zero movement...received tracking number which does me no good,same info over and over..WTF!!!!!
Go to NEWGISTICS website use same tracking number. Hope this helps
• Replied to JimMorrison
From reading the comments, it looks like everyone bought the same product from I'm guessing the same company with "shield" in the name. Wonder how it is that I can receive mail from California in a couple days, but for some reason Chino is this magical place where mail just sits and rots. Did you ever receive your order?
• Replied to JimMorrison
I have ordered several face masks and/or face coverings in the last month and every one of them says that they are in the Chino, post office awaiting forwarding to my San Marcos address. They have been sitting there for up to two weeks with no further info. Either you have thrived working there or they are extremely incompetent
YISS Direct tells me that my package was delivered to your post office on April 25th and gave a tracking number. My USPS app says that USPS has not received this package as of May 2nd. WHAT THE HELL IS GOING ON?
Hello: post office mail on Tuesday for grocery ads did not come on Tuesday,and also did not comes on Wednesday also 11/13/2019
this is bad news for every one at 11902 Central Av Chino Ca,post office not doing the job right.
Im trying to reach a human being by phone, and also this way. We did not have mail picked up or delivered yesterday, 10/14 (Im not aware of a holiday). It is 4:10pm now and still no mail delivery. Is there a problem?
Hi! I tracked my package ordered from eBay, Tracking# 9400110200881086026374, My physical address is 1283 Avalon Ave; Salton City, Ca. 92274 (this is located in Imperial County). I am puzzled and didn’t have any idea why it was sent to USPS Facility Chino, Ca. and it’s had been pending in that facility... The expected delivery suppose to be July 25,19 it is now Aug. 03,19. Have P.O. Box 5646, Salton City, Ca. 92275 address as well beside my physical
address.. May I request to sent the package to USPS Facility in Imperial County if possible?. I would highly appreciated service.
Thank you and have a wonderful day.
Tel: 760-289-9911 cp
Did you ever get the package? Having the same issue now. April 21st 2020
• Replied to Norma Stewart
I ordered a something on eBay and it was brought to this post office to be given to USPS. First of all it should have been brought to USPS, but nonetheless this post office has had my package for over 3 days and hasn't given it to USPS. I can't imagine a good reason.
Location is severely understaffed. Main person answering the phone needs major Quality Control training. Person answers and hangs up the phone, placed on hold without answering or sent to an invalid number. Site is in need of QC Assessment.
the 1-800 customer phone service sucks! Please wait twenty five to thirty minutes, Ridicules! My concern is with the substitute carrier in my neighborhood. Lately I've received many pieces of mail belonging on the next block. I put it back into the mailbox and its gone the next day. Now, the neighbor from the next block comes to my home personally and hands me a check from the mortgage Co. that owns my house. It was a kickback check from them to me. $937.00 Just how does a person not get that right? I'm so fortunate to have an honest neighbor. He claims it happens to him at least once a week. Our street address may be the same, but our names are completely different. I wonder where the rest of my mail is going? Not to mention I recently signed up for the on line mail service. where I get notified what might be arriving in the days mail. Now I know, somebody else is getting my mail. Just like I'm receiving there's. The U.S.P.S. has certainly fallen off a long way since I've lived here. (25 yrs.) I don't expect any reply nor do I expect answers. Just thanks for letting me vent.
On Oceanside drive in chino, there's a postal worker who always goes into a house at 10:30. I have to wait for my mail for 30 minutes just because he decides to take a 30 minute break and spend time with his family or something. Sometimes there's a baby in the parked postal truck honking away, and it's very annoying.
What has happened to the postal service, I don't get my mail for days and just recently my payroll was not delivered at all, when I went into to complain in person, because the phone call I made, said it was up to 1 hour wait. The supervisor told me to file some paper work on trying to track the payroll that was lost. How about you filing it for the customer.
As a business owner I pay so much in taxes to our government and the services are getting worse.
Did not receive my Painting World June 2017 magazine in May like I was supposed to. Contacted them - said it was mailed in May; will send another issue out on June 7. Still have not received it. They are sending out a third copy with tracking and insurance to be sure I get it. Got it on June 26. They told me to contact you - which I doubt you much care about, but anyway here it is.
It is Tuesday and ONCE AGAIN a postal worker doesn't deliver my bundle of weekly ads. I seem to now be on the route for lazy employees or maybe they are trainees. I miss my regular mailman, I don't know if he is coming back.
The postal worker in the Chino office closed the doors early. She turned away three people. When I showed her the time on the receipt from the kiosk (before 500) her manager sauntered over and flipped the door sign to close. Less hours worked for the same pay is technically a raise, right?
Postal Worker won't get off cell phone and deliver mail.
I am so disappointed that my postal woman will not get out of her vehicle to deliver the mail. She is always on her cell phone and due to inconsiderate neighbors who sometimes park in front of my mailbox, I don't get my mail. I thought delivering the mail was their main job and not getting off a cell phone to step out of a mail truck is ridiculous and lazy. Unhappy mail recipient on Dogwood Ave in Chino.
Your mail-person (at 91710 ZIP college park community) has a habit of regularly placing mail of other recipient in my mail box. Similarly I am not sure how many times my mail have been misplaced.
When I informed him/her I am told its not them some one who is new did it. This happens as a minimum once a month.
Completely agree with "AM". I also live in the college park community and SEVERAL times my mail has been delivered to the next block over and we've gotten their mail as well. We've even had checks delivered to us when they belonged to the neighbors on the next block over. It's happened many many times and it is extremely frustrating because there have even been packages delivered to their home instead of ours. Please have your mail carrier's check the address before placing mail in the box. So far we've been lucky enough to always have the neighbors give us our mail, but that may not always be the case and this is just what we know of. Who knows if other people have received important information that we should have received.
• Replied to AM
These people don't deserve government wages. They deserve below minimum wage to be frank.
Terrible post office. They don't answer their phone. I've called several times and finally got an answer. My package was shipped and arrived at this post office and took them a week to ship to another post office because the label from the seller was a little torn up and they set it aside and didn't bother calling anyone about it. I had 2 day priority shipping and it literally took almost 2 weeks because of this post office. And people are rude and don't want to help. When they screwed It up! Hope I never have to deal with this post office again.