We have lived in Cave Creek for 4 years. There have been multiple failures on the part of the postman and/or your office to deliver mail in a timely manner to locations locally and around the country. We have had to pay late fees on payments that were sent on time, but did not arrive at the local address for weeks. We have resent packages to recipients only to have the original package arrive weeks after the mailing date. Most recently, a package sent to Florida out of a UPS store (eventually through your office) on August 9 has yet to arrive. We have lived in several states and have NEVER had this kind of irresponsible and poor service from the US Post Office. Deplorable!
There is a mean-spirited female employee at the Cave Creek USPS: Yesterday, I drove an old friend to the facility so that he could mail an eBay, prepaid package. The lady was looking for a fight, and she told him that there was insufficient postage paid. It was, she said, about fifty cents short. She told him to go home, communicate with eBay and obtain another mailing label. I drove my elderly friend to the USPS facility on Williams Street where I took the package to an employee who greeted me politely, accepted the small package, and handed me a receipt. The woman at the Cave Creek USPS was obviously looking for a confrontation, and she succeeded in making two old men's lives unnecessarily tense and uncomfortable. People like that woman should not be allowed to harass customers of the USPS. There is something going on in her head that causes her to behave with anger and animosity.
The Staff in the Cave Creek Post Office is absolutely the very best
Customer Service you'll find! They are efficient, polite, and very
attentive to each person! It is the easiest, friendliest part of my
The last few months our mail service has been terrible. Mail not delivered until after 6pm. Wrong mail in boxes, sometimes all our mail is delivered to another neighbor. Have missed bills and have gotten late fees because if it. Credit cards were never delivered to our box.
Constantly, at least twice a week, receiving wrong mail belonging to other residents in our neighborhood community. Don't mind it once in awhile but this many times is just not acceptable. Finally got frustrated enough to call our local post office. We have no outgoing drop box to place mail where we live just a neighborhood central group mail box system for receiving. Would be nice to have one so I would not have to do this delivery persons job for them.
This email is a strong complaint. We have had very important documents delivered to the wrong mail box on numerous occasions. With all the fraud going on I am losing my trust with this delivery person. He or she is making a lot of mistakes recently. I would like to be reassured that this person has been notified and will be watched carefully.