I am trying to locate a package I mailed in error to an address that is still under construction. Tracking shows this pkg was delivered but know one knows where. After some personal investigation by myself and the addressee it may be that the pkg was delivered to the locked mail box for this address, however, only the PO HOLDS THE KEYS until the new owners close on the house in 6-8 weeks.
I have spoken to a Miss Green and she stated for the 2nd time that I put in a claim. I requested that 1) the pkg be removed and left in the sales office so that it may be picked up by addressee 2) the pkg be returned to sender (me) or 3) confirmation that the pkg is there and I can stop looking for it!
On 7/18/17 Miss Green told me she would have this looked into & get back to me by the END OF THE DAY. Today is 7/21. I have not heard from Miss Green nor does anyone answer the phone when I try to call the number Miss Green gave me to contact her (which I used on 7/18).
Why am I being encouraged to put in a claim before an attempt to locate my package (which is insured)? I would expect it would be less cost to the PO to have the carrier check the box while delivering other mail to the homes in that same neighborhood.
Secondly, WHY DOESN'T anyone answer the phones at this PO during REGULAR BUSINESS HOURS!!!!