Twin Lakes Auburn Post Office

1815 SW Campus Dr, Federal Way, WA 98023

Contact Numbers

Phone: 253-952-4563
Fax: 651-456-6278
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 7:00am - 7:00pm
Tuesday 7:00am - 7:00pm
Wednesday 7:00am - 7:00pm
Thursday 7:00am - 7:00pm
Friday 7:00am - 7:00pm
Saturday 7:00am - 6:00pm
Sunday Closed

Last Collection Times

Monday 5:15pm
Tuesday 5:15pm
Wednesday 5:15pm
Thursday 5:15pm
Friday 5:15pm
Saturday 4:15pm
Sunday Closed

Bulk Mail Acceptance Hours

Monday 10:00am - 11:00am, 12:00pm - 3:00pm
Tuesday Closed
Wednesday 10:00am - 11:00am, 12:00pm - 3:00pm
Thursday Closed
Friday 10:00am - 11:00am, 12:00pm - 3:00pm
Saturday Closed
Sunday Closed

*This facility does not process US Passports applications or renewals. Check nearby locations below.

  • Bulk Mail Acceptance
  • Bulk Mail Account Balance
  • Bulk Mail New Permit
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Lot Parking

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Federal Way
32829 Pacific Hwy S
1.8 miles away

Fife Carrier Annex
1421 52nd Ave E
2.2 miles away

Milton
2825 Milton Way
3.2 miles away

Downtown Tacoma
1102 a St
3.7 miles away

Reviews

*Comments below are not read by postal employees. Please do not post personal information.



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I was left a notice of attempted delivery of a registered piece of international mail. When I went in to pick it up - I was told that it couldn't be found and that they would ask the carrier and that I should call back the next day. When I called back - I was told that the package had peen picked up "with ID" 6 days earlier. Besides this being an impossibility since I still have the original slip left by the carrier. I was told to file a claim online, but they place this burden on the sender. I have had similar things happen in the past several years with this location. I would avoid them since they are apparently corrupted. It is not worth the trouble.
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I have bought insurance and sent my packages from here, there is no response to stolen packages. Only the ones with expensive merchandise in them are "missing". When I apply to discover what happened they send the requests to other post offices. Someone who works here is definitely messing with the mail.
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Im trying to call the Twin Lakes office to verify my apt # so they can deliver my package. WHY WONT ANYONE ANSWER THE PHONE?
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It’s been 2 weeks since I sent off a package with over 4K worth of merchandise inside.. also I payed $250+ for express shipping & I haven’t had any updates on my package nor do they know where it is which is very concerning and they said it was supposed to be to the designation within three days...
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What are the Post Office hours on Christmas Eve for the Twin Lakes Federal Way location. My company would like to know if we can still ship out orders for the 24th.
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Is there any mail for me?
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Hi Bossie. You'd have to come in and check. We have no way of knowing just by your name. Sorry...
• Replied to Bossie rochon

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Is my mail being forwarded to Ocean Park, WA 98640. I processed a COA on June 18, 2020 but when I look at the site I am told it is still being processed? Thanks for your help in this matter.
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Hi Carol. This is kind of a mess, frankly. It appears that the "temporary" COA's have exceeded 18 months sequentially in total. The maximum any COA can exist is 12 months. It may be being processed for further review by other agencies within the postal service. Internal and external agencies like to carefully review and get involved with them when that massive of an amount of modifications to temporary COA's daisy chain into a solid COA exceeding 12 months. Usually especially when Washington state doesn't have an income tax amongst other things. You may need to contact your senders at this point, since we're approaching 2 years, and let them know this is a permanent change of address.
• Replied to Carol and Ronald Andersen

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S 283rd St and 22nd ave FedWay. The neighborhood mailbox on the street was removed because it was damaged by a vehicle. any eta on how long it takes to replace one of those. and meanwhile how do I get my letters? I can't go anywhere for 2 weeks -covid+- Thank You!
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I'm sorry for the late reply. Normally it depends on how long it takes for the homeowners association to respond to getting it replaced. In the meantime, it's held at the post office for safekeeping.
• Replied to Pacheco Family

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Efficient, helpful and very nice to work with!! Thank you The Davis'
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I'll make sure they know. They're one of the best team of window clerks I've had the opportunity to work with! Both them and those at Federal Way.
• Replied to epicure43

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Hey there, I have tried to call you. However, for some reason, I can't get packages from Amazon delivered by USPS delivered recently (past 3-4 months). I've ordered more than 250 packages in the last couple of years (many delivered from USPS) from Amazon. All have been delivered except 4-5 each recently, all from USPS. I don't have a gate, or any barrier that would prevent delivery. It seems like over the past 6 months for some reason USPS says things are undeliverable. Last tracking number is 9361289674090781204833. I'm retired, so am here all the time. Seems like the real reason is that the carrier can't deliver to my mail box because the package won't fit in a mailbox, and they would have to come down my driveway to deliver. This is ridiculous. Please respond how I can fix this. Thanks,
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Hi Rodney. I checked the tracking, and I saw that someone did eventually deliver that to your front porch. The problem lies in the fact that carriers are not allowed to backup, and at least from satellite view, it doesn't seem like there's enough room for a turnaround for a CRV, a postal vehicle that takes 40' for a turning radius. Amazon drivers generally use their own vehicles and aren't limited to issues like safety, or government regulations. By the same extent, I found my Amazon delivered $200 modem lying in the wet bushes covered by ants yesterday even after providing full delivery instructions, so, you can argue the point either way. Our scanners (as well as UPS, FedEx, and Amazon), all work with BoxLock. If you look into that, and our District's Leave If No Response protocol, you may find your answer. You can contact me by coming into Federal Way Post Office, and I'll walk you through how to do it.
• Replied to Rodney Nuss 98023

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Michelle at the Twin Lakes Branch helped ease our minds regarding the mail delivery concern I had. Thanking her during this busy Holiday Season and wishing the staff a Merry Holiday!
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The lack of response on telephone calls is pretty awful. I've tried calling several times the last couple days to see if my mail hold has been cancelled and have gotten no response. It transfers to another number whose mailbox if FULL. This is pretty inexcusable and the worst customer service I've every experienced.
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There's no one to answer the phones. Service issues are queued to call OUT, not answer in. These service issues are created by going to https://www.usps.com/help/contact-us.htm, or calling 800-275-8777.
• Replied to Heath Turner

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I received Informed Delivery message that I had a very important letter coming to my mailbox yesterday but it never showed up, what do I do?
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I sent a package to Wisconsin on Dec 7 & now it has be sent to "dead mail" in Iowa-I want it back, what do I do?!!!!!!!!
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"Comments below are not read by postal employees." Contact usps.com
• Replied to Victor Jarosz

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The Twin Lakes post office service is awful ! Why posting the phone number if no one can answer and voice mail box is full.
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"Comments below are not read by postal employees." Contact usps.com
• Replied to Lyudmila Strok

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Without exception the absolute worst home delivery mail service I've ever had in my lifetime. Damaged packages, more often than not, postal worker who often won't deliver to door, lost medications three times in a row, inability to track mail when medications were sent with tracking, I get the wrong mail in my box at least twice a month and have had my neighbors bring me my misdelivered mail. Your performance is disgusting.
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They refuse to answer the phone, why post a number if you refuse to answer it. Can't leave voice mail because box is full because the refuse to answer there phone.
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Today (06/16/17) ... constant repeat message and unable to leave any kind of message. NO ONE ..... ABSOLUTELY NO ONE pick-up the phone ... recycle the line to reach the receptionist over 40 minutes ... so exhausted trying to reach someone
• Replied to Dan Nagel

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Im seriously upset that the carrier supervisor is the person that determines WHAT mail arrives at my house. I stopped off at the post office to find put why a friends mail hadnt been delivered to my house. My friend was staying with me for about a week and had a new cell phone mailed to my home address and his name on the package. The mail carrier determined that my friend didnt live at my house so the package didnt get delivered. I would like to know how long the post office has been spying on the residents of my house ? Is that some new mandate by Homeland security ? What fascinates me most is that i still get mail addressed to OCCUPANT and RESIDENT but i know for a fact no one by those names live in my house
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All of that are laws under the Code of Federal Regulations, written by Congress and approved by Presidents, which forms the programs and policies of the United States Post Office. These are proposed in bills, by the representatives our citizens have elected. And that includes choosing to vote, or not vote. So, in other words, it's America's fault. Since the Postal Service was established with the founding of the country, you can blame every American citizen with voting rights since the Declaration of Independence for your friend not getting his cell phone, and Occupant and Resident getting mail at your house. I'm afraid this predates Homeland Security, and goes back to roughly the 1920's-1930's, with the advent of high density housing.
• Replied to Donald kunsman


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