besides frequently long service queues i've encountered, the one thing that REALLY annoyed me just b4 Christmas was this jerk w/o his Covid mask: (1) given counter service w/o his mask; (2), then blocking the aisle making changes on a parcel--w/o mask; and (3) cutting back in front of others...again w/o a mask.
"MASKS ARE FEDERALLY MANDATED" Posted at the entrance; policy known by postal employees. THAT a FEDERAL POLICY VIOLATION !!! By USPS employees.
Long line, varied 12 to 16 people at one time. The covid guidelines posted say maximum people 10.. Asked for the postmaster & clerk said there wasn't one there. Later asked for a manager, and was told they already left.
I told the clerk there was too many people for covid safety, and she said there was a sign posted saying only 10 people. I said no one was managing it. With only 2 clerks, and 1 of the clerks always takes way to much tie with customers, was oblivious to the long line of people. I rang the door bell 4 times, no one came to the door. Basically, there was a crisis with too many people in the post office, which was putting us at greater risk for Civud, yet none of the employees were doing anything to resolve the issue. There should always be someone left in charge, even when the manager or postmaster have left. This situation was completely unacceptable & many customers were upset, concerned & angry to be put in these dangerous circumstances.
At our apartment complex the delivery person always delivers oversize packages to the apt. complex office. He/she never tries to see if we our home first. This is very inconvenient. Our mail is always delivered late in the day and many times after 5:00 P.M. Sunday is about the only day I can get into the mail room without it being blocked off.
I was ill for several weeks, and my mail carrier decided on his own *without asking* that my address was `vacant` and sent all my mail back where it came from. What kind of nonsense is this - just ask, like any decent human would. I live in a large apt complex. Is this what we can expect from our local post office while we shelter during the current coronavirus crisis?
This is the WORST post office. People are rude. When the line is so long (always-maybe 12 people at a time), some of the workers are chatting!!! with a customer at their station. Really? While numerous people are waiting? I'm in the same postal code as this P.O. and all too often I receive invitations to events that are OVER. This P.O. needs new management. Oh, and before I went overseas, I filled out all the necessary paperwork online to this P.O. and followed the directions explicitly. When I returned home after two weeks, my next door neighbors had two shopping bags full of mail - this post office continued to deliver mail to my mailbox which of course reached a point of overflowing. Very kind of my neighbors but how would you like your neighbors viewing all your mail? They said they didn't know what happened. Unbelievable.
I love my carrier and my little post office. They are always helpful and pleasant and do a great job under stressful conditions. We have a lot of businesses and apartments in our area and a highly diversified community. There are many packages requiring paperwork, etc.
I hope you have a way of getting comments like mine to the deserving crew at Crossroads.
Dear Crossroads Post Office, I waited in line for almost 45 minutes. 3 post office workers were working when I walked in the door. Then one stopped helping customers to sort through and count what looked like to be stamps. Wouldn't it be more prudent to assist customers who are waiting instead of closing off a station?
Additionally, your staff there is quite rude--in person and over the phone. The pre-paid labeled package I dropped off with a tracking number cannot be found in the USPS system. I called the Crossroads location to confirm everything was OK and whoever answered my call was quite rude and told me to keep checking every day and that the tracking number was not in the system yet. I asked if there was a timeline, but she cut me off and just said to keep checking every day. It has been a few days. The package contains an expensive iPhone. I had a similar package I dropped off at the Bellevue USPS and the tracking number was available to check online the next day, so you can imagine I was concerned when it was not the case with this package.
I will not be taking my business back to this location.