Horrible service. Long non ending lines waiting for picking up packages. Complaints ignored!!! 3 weeks in a row waiting even thoug I pay for placement in box 6238 it’s more desirable of staff to see the long lines; ADA non compliant with consumers having to just stand. PLEASE PUT PACKAGES IN BOX. FEDEX IS DEPENDABLE. WE PAY FOR THIS SERVICE TOO. I WORK DURING COVID 19; I’m not interested in whims of postal employees; I want service; put my packages in box for accessibility
I am still waiting for a package that was supposed to delivred by 12/25. It is not a big package but I paid hard earned money for it and I should have had it before now. If you dont like working for the post office, go get another job so I can get my mail delivered on time.
I want to let the post master at this location know about an employee who went above and beyond. Her name is Michelle McKinney and she helped me over the phone. I was calling from Arizona and unneeded her to help me find a package that no one seemed to be able to Locate. I had sent it weeks prior and my friend who needed it badly still didn’t have it. This sweet lady assured me she would look into it and she really did! I appreciate such good customer service and feel she should be recognized for her efforts. Thank you Michelle! You made me remember there are good people in this world😊
Worst post office!!! Two packages this week are not delivered. Been on the phone for 30 min, haven't even gotten to tell them my problem. Tanya put me on hold and has never come back. I've used two different phones to contact them. now she just answers and puts me on hold, no answering! Absolute worst. Who do you call to complain about the post office?
I just made a complaint to USPS about this post office. Don't know if it'll do any good, they obviously don't read the reviews for this post office. I encourage all to do the same or nothing will change. If you go in the building, go to the left counter, they're good, they help. It's the blue door counter that's no good. Calling is useless. My opinion. It's hard to make a complaint about this P.O. on the website, keep looking. I went to a google search, how to complain about the p.o. I hope it goes somewhere other then the P.M., I've been told by carriers that she's pretty bad herself. Don't know if Tanya is a clerk or P.M. but, she is rude,unprofessional and no help.
• Replied to Donn Marie Strabala
Donn Marie Strabala
File a Personnel complaint.
• Replied to Donn Marie Strabala
The worst post office I have ever been to. Employee's are the rudest, unprofessional, refused to take my package. I left and went to another post office. Everyone that works inside this office should be FIRED and REPLACED with people who want to be there. If you have to deal with people they should at least act like they know their job and want to be there. These people are only there for a paycheck. Customer service is NOT on their to do list. I work next to this office, and I won't go to this location ever again. It doesn't matter what time of day you go, you are treated horribly.
I have had nothing but bad experiences at this post office. Everything complained about here in these comments I've experienced and more. The most recent problem is mail forwarding. I moved about 7 miles away and only one zip code number difference. Completed all forms. Received my address change verification package. Received one piece of mail with the yellow tag. I lived at my prior address for over five years and received mail 9 days out of 10. In over a month, I have only received the one forwarded piece of mail. Neither Katy location has any idea where my mail is.
• Replied to Lisa Dominguez
This post office is ridiculous mail and packages doesn't come and when you call they either don't answer or when they do they are very unprofessional when you ask questions about your things.
My package has been sitting at this post office since the 6th of January and its now the 10th. I have called and called and nobody answers the phone. All I wanted to ask was if it would be easier for me to just ick up my package. The service is ridiculous and we are far past the 5-7 day delivery guarantee as I ordered in December.
I mailed two letters (one a bill) on June 28 at my mailbox in Ventana Lakes. One was to here in Houston and one was to a relative in Killeen, Texas. Neither of those has been received as of today 7/8/17.
I need to know what has happened to them. Both contained checks.
This is a game, I've been calling this number of post office for passport application for three days and f***ed phone is disconnected, please be more responsible, we are taxpayers and your wages come from us.why the f*** have the following message, IF YOU DO NOT ANSWER THE F... PHONE This Post Office requires you to make an appointment to apply for or renew US Passports. *Please call to verify all information..
Today February 17, 2015 @ approximately 4:05 PM, I called this USPS location three times and it rang numerous times. I was disconnected each time. What's going on here? I think it is very unacceptable for a place of business not answering the phone.