Important Law Enforcement duty gear sent to Katy post office with my Humble address and received a delivery notification sent to me.Opened a case and nobody responded to myself or local post office and I never received my package.Must have been thrown away or stolen
van number 2327745 would not let me get my mail. I'm elderly and it is 115 degrees out. He wouldn't hurry. He said I'd have to come back. Did I mention it's feels like 115 degrees out!?!? It's not a short walk to mailbox either. He was very rude. We need to start hiring nice people once again.
I RECENTLY MOVED AND I AM NOT GETTING MY MAIL/PACKAGES FORWARDED TO MY NEW OFFICE.
I MOVED FROM 1822 SNAKE RIVER ROAD, SUITE A&B, KATY, TX 77449 TO 817 WEST FRONT STREET, SEALY, TX 77474-3422
PLEASE LET ME KNOW IF I NEED TO COME BY AND PICK UP MAIL/PACKAGES
I sent customer services request to do investigation the reason that I did not received my order stuff from Mercari. I ordered 2 items from Mercari for Christmas gift with different time. Mercari home page stated item was delivered. I also received email from USPS the item was delivered in my mail box because I have this services. I went to mail box to get it, but I did not find item. I thought USPS people put item on wrong box, but address and name was correct on the information from USPS email. I thought my neighboor will deliver to me because it was put in wrong box. I was waiting so long but nothing happen. I ordered same item again from Mercari, and I received email fro USPS item was delivered at 2:00pm. I went to box to get it at 2:30pm, but item was not there. I had same happen twice and I sent request cutomer services to do investigation. It was very strange for me to miss 2 items that I ordered from Mercari, both of them was Apple Watch 8. Since I sent request USPS for investigation this happen, I received email from USPS stated they received my request, and will reply to me when inverstigation done. I received email from Katy Annex with name of person because I live in Katy. I do not want to say name of person on that email, but I re-sent email to them, but no answer until today. This is very bad services for me.
I ordered items which stated delivered and never received. my complaint with USPS because they said delivered via parcel box, however no key in my mailbox to get the parcel!!!! Complaint Number 46991459 with usps. I also needed assistance with the 3rd shipment which is in transit, however, I am scared the same thing will happen...I'm going to the media today
Someone has screwed with one of the community mailbox in the Lakeville subdivision in 77449. The key will not even go in the lock now to have no way of checking the mail!! The frickin' post office on Park Row will not even answer their phones. How do I get them to open the box??? No one seems to be interested. Is there someone at the North Houston facility that can get them off their butts and do something???
I received notice that my package was delivered at 9:03 pm on 12/12/22. There is no key in my mailbox neither is there a package. You all don’t answer the phone. USPS needs help to take care of their customers. Automated assistance isn’t great.
Customer Service is a missing. We were told to pick up our keys for a business at this location the lady waiting on us told us they weren’t there and then after we persisted she said they were there but she still wouldn’t give them to us. Ridiculous.
This is the worst Post office ever. The employees is never at work. They already short staffed. They very rude. The equipment,ie self check out... never working long and the package bin is always full. We as small business owner spend lots of money with the usps. This is ridiculous. Y'all need to go in and check on who is over seeing this establishment. This is ridiculous!
This is the worst place of business I have ever encountered. All employees are incompetent and have no idea how to do their jobs. They also seem to get enjoyment out of pissing off the people that have to wait in their lines for hours at a time. When you finally get to the front of the line, they do everything they can to let you know they don't care at all about you and have no interest in helping you. Also, they don't answer their phones...you have to wait in their lines forever so they can treat you like shit! This post office needs to be closed!!!
There is a systematic problem at this office. The staff often does not show up and services across the board are slow and schedules times are ignored. Like passport appointments and hold mail pickup. There is no supervisor or manager on site OR reachable. I would advocate for the closing of this office. It the commercial/public space it would have already been vacated.
I have complained in person twice in regards to receiving my neighbors mail and packages that live on the street behind me, and my husband and I are not getting all of our mail so I'm quite sure It's being placed in someone else mailbox. This is very serious I have already missed out on two very important time sensitive letters that I never received. I'm hoping this time around there will be a manager or supervisor that will follow up on this matter. Thank you
I waited longtime for giving yellow slip to the clerk. I visited post office at 4pm. The clerk did not keep order . She received package mail first after block longline. I complained but she reject my word with rude. I asked to her I need to meet supervisor. She said that I don’t know and closed door with yelling. If she keep in order, I have no complaint though waiting long line. I entered mailing office. I asked to meet supervisor but he said there is no supervisor.
I ordered new key for the mailbox in Jun 7, 2021, and requested for holding mails. However, It has been almost 3 months, and I still have not received the key yet. Eventhough, I called to the post office number and was told that I should receive it last week. Beside of that, a lot of my mails have been missing for no reason eventhough the informed delivery had notified me about upcoming mails.
What should I do now? I keep calling their number, but no one picks up the phone.
Terrible customer service!!! I tried going to the post office to find a line outside the door to report a package that was allegedly delivered but was not. I then tried calling the office and no ne ever picked up the phone. This is the second time they said they delivered a package, which was not received. I lost money because my claim was not addressed. I am fed up with the USPS!
To whom it may concern we have been getting our mail a day late to a few days late for the last year. Like a lot of our neighbors we have to park a car at the curb the mail person doesn’t like to walk to the mailbox every day. I would like to find out what mail box my mail is going to. At the house I grew up in the mail man still delivered by foot and we had better service than by vehicle
to whom it may concern, i live at 3000 walnut springs drive in katy. for two days we have not gotten any mail and today i found the answer, the back of the mail box is open and all the mail is gone.nobody got mail i am really upset as i am waiting for a check from fema and replacement credit cards. this postman or women just is not doing a good job. i have people coming to my house to bring me my mail that was delivered to them. this happens many times. i am sick of it. if someone cashes my check or uses my credit cards i am hiring a lawyer and suing the person who left the back of the mailbox open. i hate to be a nasty person but i am sick of this mail deal thank you for reading this karen blair
From the previous reviews this PO is terrible. You have one job to deliver mail. Looks like I’m on the list as another customer with a lost package. BE MORE CAREFUL WITH PEOPLE’S STUFF. We pay for this service and apparently you office needs to improve. 😒
This po is a joke.Everytime I go thru drive thru to leave mail the box is so full the letters can not be put in the box it so full you have to force your letter and other people's letters fall out.I mail a letter to Corpus Christi Texas took more than 5 days to get there.Your employees should be on top of that.I see I am not the only person complaining. PEOPPLE CAN EASILY GET OTHER PEOPLE'S MAIL,WHAT HAPPEN TO THE US POST OFFICE IF YOU ALL DON'T HAVE ANY PRIDE IN YOUR JOB,AT LEAST TRAIN YOUR EMPLOYEES BETTER.GOD BLESS AMERICA IT REALLY IS GOING DOWN THE TUBES
I AM LOOK FOR A MAN, WHO LEAVE "22307 Indigo Pines Lane, Katy, TX, USA" ON THIS ADDRESS "MR PARAGDAS" I REQUEST YOU CAN YOU HELP ME TO CONTECT THIS PERSON URGENT, I YOU ARE ABEL TO HELP ME PLZ CONTECT ON MY ABOVE EMAIL ADDRESS OR MOBIL NUMBER 9898614615
As I am typing this, I remain on terminal hold after a multitude of previous tries at phoning this office which gave me a recording followed by a busy signal, a fast busy, a hang-up and other interruptions before I could even get through to a person.
When a person finally did answer, she was immediately rude and abrupt and did not let me speak to explain my problem before she cut me off and put me on hold. My encounter with her lasted for about one second, maybe two.
I am now continuing to hold because when I try to call again on the other line I again cannot get through. The phone just rings until the call is cut off.
I am calling to find out what happened to my package which was reportedly, by email tracking, delivered last night at 7:46 PM, but is nowhere to be found.
The delivery notice does not say WHERE the package was left. All I want to know is WHERE the package was left.
I am now well into an hour waiting on hold for this rude woman to come back onto the line so I can tell her why I'm calling.
I am still waiting for a package that was supposed to delivred by 12/25. It is not a big package but I paid hard earned money for it and I should have had it before now. If you dont like working for the post office, go get another job so I can get my mail delivered on time.
I want to let the post master at this location know about an employee who went above and beyond. Her name is Michelle McKinney and she helped me over the phone. I was calling from Arizona and unneeded her to help me find a package that no one seemed to be able to Locate. I had sent it weeks prior and my friend who needed it badly still didn’t have it. This sweet lady assured me she would look into it and she really did! I appreciate such good customer service and feel she should be recognized for her efforts. Thank you Michelle! You made me remember there are good people in this world😊
Worst post office!!! Two packages this week are not delivered. Been on the phone for 30 min, haven't even gotten to tell them my problem. Tanya put me on hold and has never come back. I've used two different phones to contact them. now she just answers and puts me on hold, no answering! Absolute worst. Who do you call to complain about the post office?
I just made a complaint to USPS about this post office. Don't know if it'll do any good, they obviously don't read the reviews for this post office. I encourage all to do the same or nothing will change. If you go in the building, go to the left counter, they're good, they help. It's the blue door counter that's no good. Calling is useless. My opinion. It's hard to make a complaint about this P.O. on the website, keep looking. I went to a google search, how to complain about the p.o. I hope it goes somewhere other then the P.M., I've been told by carriers that she's pretty bad herself. Don't know if Tanya is a clerk or P.M. but, she is rude,unprofessional and no help.
• Replied to Donn Marie Strabala
Donn Marie Strabala
File a Personnel complaint.
• Replied to Donn Marie Strabala
The worst post office I have ever been to. Employee's are the rudest, unprofessional, refused to take my package. I left and went to another post office. Everyone that works inside this office should be FIRED and REPLACED with people who want to be there. If you have to deal with people they should at least act like they know their job and want to be there. These people are only there for a paycheck. Customer service is NOT on their to do list. I work next to this office, and I won't go to this location ever again. It doesn't matter what time of day you go, you are treated horribly.
I have had nothing but bad experiences at this post office. Everything complained about here in these comments I've experienced and more. The most recent problem is mail forwarding. I moved about 7 miles away and only one zip code number difference. Completed all forms. Received my address change verification package. Received one piece of mail with the yellow tag. I lived at my prior address for over five years and received mail 9 days out of 10. In over a month, I have only received the one forwarded piece of mail. Neither Katy location has any idea where my mail is.
• Replied to Lisa Dominguez
This post office is ridiculous mail and packages doesn't come and when you call they either don't answer or when they do they are very unprofessional when you ask questions about your things.
My package has been sitting at this post office since the 6th of January and its now the 10th. I have called and called and nobody answers the phone. All I wanted to ask was if it would be easier for me to just ick up my package. The service is ridiculous and we are far past the 5-7 day delivery guarantee as I ordered in December.
I mailed two letters (one a bill) on June 28 at my mailbox in Ventana Lakes. One was to here in Houston and one was to a relative in Killeen, Texas. Neither of those has been received as of today 7/8/17.
I need to know what has happened to them. Both contained checks.
This is a game, I've been calling this number of post office for passport application for three days and f***ed phone is disconnected, please be more responsible, we are taxpayers and your wages come from us.why the f*** have the following message, IF YOU DO NOT ANSWER THE F... PHONE This Post Office requires you to make an appointment to apply for or renew US Passports. *Please call to verify all information..
Today February 17, 2015 @ approximately 4:05 PM, I called this USPS location three times and it rang numerous times. I was disconnected each time. What's going on here? I think it is very unacceptable for a place of business not answering the phone.