This is for Canyon Lake
CANYON LAKE POST OFFICE
I got a package delivery Sunday 10/29/23 and the box was literally cut open with a blade. The items were still in the box but an employee was looking for something(have photos).
You used to be able to email your complaints to them, but not anymore. At 1.5 stars I wonder why... hmm.
Must be hiring criminals for weekend work.
Very disappointed in their customer service.
Informed delivery showed me a package was delivered to my home. I did not receive. I call CL post office and spoke with Chris who contacted the carrier and determined the package was left at the address across the street. I walked over and retrieved my package. Chris was very accommodating and friendly and helpful. Pls keep up the great work! It is appreciated.
I know everybody takes the opportunity to write the negative, but here's some positive! Our mail carrier is OUTSTANDING! She takes every opportunity to get our mail to us (we have big dogs and a gated yard, so I do not expect her to come up to our door!) . WE will be getting a bigger mailbox as I feel the things WE order and have delivered to OUR address should be kept dry. Why people feel it is "lazy" for the carrier to get in/out of the mail truck is for every stop is beyond me. Talk about entitled folks🙄
We can not get a post office mail box at our address. Why?
Packages never get delivered, always receive a message saying “sorry we missed you” but they never came to address.
Also I’ve gone to the post office to check on package. They can’t seem to find it and say they will check and call me back. Never get a call back!
I got a notice stating that the address was incorrect. I've gotten so many items to said address that I lost count yet somehow, this time, it's incorrect. The address in question is literally a block away from the post office. When I tried to call, nobody answers!
Moved to the area over a month ago and turned in the required paperwork to receive mail at my home. I still have not gotten one piece of mail delivered or one package delivered! When I try calling the post office the number is constantly busy! AWFUL!!
I have a concern about my PO Box. I was at my box on 11/13/20 found a green slip inside stating they do not deliver to my box anymore??
Went back on 11/14/20 to pick up my medications that I have delivered to my PO Box, because my rural carrier mislocated it in someone else.mail.
These med's were suppose to arrive either 13th or 14th and have not arrived yet. They are mailed from VA in San Antonio.
Appreciate some to look into this and get back to me
EVERY. SINGLE. PACKAGE. Never gets delivered. Always get a notice saying "sorry we missed you" when I've been home ALL DAY. Never fails. Not sure why they REFUSE to come to the house to make deliveries.
Today I delivered a package to my neighbor. It had been misdirected to me. The key I used to open the larger box with the package in it was totally illegible. I was lucky just to find the right box. This is the second misdirected package in the last 6 weeks. In the last 6 months, I have also missed a bill and so didn't pay. They weren't happy. Our neighbor to neighbor communication constantly reports concerns regarding packages shown delivered that were not received. The service in Mountain Springs Ranch is substandard
to say the least. Important documents arrive by mail. I look on this as a concern of a serious nature. Please fix.
I see a ot of the same complaints, well here's another. Mail carrier is LAZY!! Has now decided that getting out of vehicle is an a convenience to him. Will leave slip in box. Well SIR, per USPS once I fill that slip out, YOU HAVE TO REDELIVER my package. Nope, just leaves another. Their phone is off the hook 24/7. Also against the rules. Oh, did i forget to mention.... I'm a US postal worker myself.... ðŸ¤¨
US mail in Sattler Texas contracts mail carriers
Always Losing my mail .
Receiving wrong mail from other addresses
Mailbox door left open
At post office always hear complaints inside
Post office needs major help
Package left next to garage in the rain, soaked all the way through. Lucky that items were wrapped in plastic. Too lazy to walk it to the porch where it would be protected from the weather. I attempted to call but like others here no answer. Constantly getting mail intended for other addresses.
the mail carriers are the worst around. flat ass lazy ! the woman who delivers at my house can drive to my porch and make a u-turn to get out. but, instead she leaves notice that i need a bigger mail box. she hangs items in plastic grocery bags on outside of box , SO THEY GET STOLEN ! instead of dropping them on porch like i asked. now they delivered item to some other address and are taking no responsibility for it .WHAT !! they leave notice in box saying they missed me . when there is a letter i need to sign for. cause they will not come to house. so i have to drive all the way over to office to get it. again because they are lazy ! then when i complain ,oh . we will let carrier know ! they need to fire every lazy one of them . start over with new crew !
they don't answer the phone, just rings forever. Package was marked delivered but it wasn't. This happens frequently and I was told last time I talked to the manager to let them know the next time it happens...how? currently an hour wait on the 1800# and the local office wont answer the phone. I have never lived in an area with such poor mail service. Met half my neighbors by exchanging the mail that is delivered into the wrong boxes.
Got quick answers. I received two delivery email notices but there were no pick up slips in my community mailbox. I called the P.O. -- after only three rings, a very helpful woman tracked down one shipment there at the post office (too big to fit in the community boxes) and the other out with the mail delivery person for delivery today. Personnel changes at the local P.O. have thrown the normal routine out of track -- it should settle down.
This locations service goes in spells, its good and then its the worst. Order several items, found one in an open lock box with the door wide open. Found a key in my mail box for that lock box but the key didnt even fit that box. Stilll lookiing for my other packages, the tracking number shows they made it to the post office and the status was "left with Individual"? what individual? My mail is delivered in one of the road side lock boxes. The postal carrier wont drive onto my property. I cant get a straight answer from anybody. UPS is starting to look alot better.
starting salary $51,000 but can't answer phone or deliver packages to correct address...worst, non-caring emploees in Sattler Texas...need change from the manager on down!!!!!!!!!!!! still ringing number 26 times then it disconnected me !!!!!!!!!!!! wonder why they going out of business
2 years since your complaint and still no changes. This is the most inefficient post office I've ever been to. They lost my mail for over 2 months. When you put in a mail hold or forwarding request it's ingnored. They need to get real employees and a new manager.