This has happened numerous times: we order from Amazon and for some reason they decide to ship it USPS. The package has to be picked up a day late because they refuse to deliver it to my door. This is very frustrating as I have tried to call multiple times and no one answers. By far the worst USPS I have had to deal with.
Wife called numerous times and so did I. The Spring Hill Post Office feels that it is okay to not answer the phone. Let it ring and after several minutes it goes to busy signal! Evidently the customer's time is not as valuable as the US Postal employees there. I set up a forwarding address through their form and filled it out in full detail. Month and a half later we have not received one piece of forwarded mail... I am having the senders getting it returned back to them instead. Is that how a professional Post Office should operate? Very frustrated and that office should be glad that I am not their boss - reprimands and letters in their file to each...
We moved here from Manchester 5 months ago and we were looking forward to getting reliable mail service now that we're in a less rural area. Our previous mail carrier had a bit of an attitude problem. She would leave notes in our mailbox saying that due to new regulations, we had to move our box, mail could not be delivered to that spot. She failed to see the irony in putting a note in our box saying she couldn't put mail in it.
Now here in Spring Hill, we're having all the problems that people have been reporting here for it looks like 8 years. We're getting neighbors' mail. We're getting mail from people who don't live here anymore. Our name and apartment number are on our box. We had mail returned to sender because even though it had my name and address on it, the apartment number was off by one digit. And this week we had a package marked as delivered that I've never seen. Every week, literally every week, neighbors complain about the missing package issue.
Laziness appears to be a real problem now. Our mail person doesn't even have to bring the mail to each building in our complex. Mail is dropped off at one location, and packages that don't fit in your box are brought to the rental office, not to your door. We don't even get notes in our box that a package arrived. I asked the office how many packages they've had to receive this month. It's fewer than 12, and our postal worker delivers in a truck. So really? You can't be bothered to drive to a building or two and drop off packages? That's lazy.
I've had 2 separate packages on separate days marked as delivered but I never got them. I've tried to call over and over and over. They never answer the phone. I'm out all of the money I spent on those items because they can't be bothered to deliver to the correct address or answer their phone.
Call the local number. You get a busy signal.
Call the 800 number. You go round and round in circles till you throw up. Then you hang up.
Can't wait till the post office goes under and we won't have to fund this enormous drain of our tax dollars. I'm sure there is a private company out there that can do a much better job.
Hello, I live at 2349 Joe Brown Rd. Spring Hill, Tn 37174, I have a drive around driveway i guess you call it. or circle round, I am about to be 65, disabled, i wear leg braces, and walk at times with two walking poles instead of a walker, but no matter what i do or anyone else and my mail box door does close, there is always something in the ditch, and if i try to reach in i would fall, for sure, definatly, we all live here in the country, mailboxes on one side of the street and rock ditch at that, so please tell mail person put mail all the way back in box and sure to close please. thanks and have a blessed day,
HATE this post office. They never answer the phone when you need to speak with them. I am always getting mail where the tracking number states it is "delivered" yet its not in my mailbox. This happens way to often. Carriers need to pay more attention and do their job correctly!!
The mail lady on my street will try to cram packages in the mail box instead of bringing them to the front porch , I have packages hanging out of the mail box and sometimes laying in the road where they have fallen out
Something needs to be done about her , if she hates her job that much then she needs to find another one . un freaking real
Route 31 has been well maintained and usable during this snowy week. Our development has remained drivable yet we've had no mail since Saturday. 101 Cardigan Court. 37174. When can we expect your drivers to be delivering again?
We recently moved here and I have had packages traced as delivered to this Post Office but NEVER delivered to my home! No one seems to be able to give an explanation. When I send the previous owner mail back to the PO, I find it delivered back to our address the next week!! WOW!! What is really going on???
This is the third year I had to report that we are still getting old mail that does not belong to us. I posted a note on the mailbox with our last name and the mail carrier still can’t seem to take the time to do the job right , other neighbors having same issue ,really dissatisfied and will take this further!!!
Spring Hill post office supervisor is the worst supervisor I have ever seen. They should replace her. When your employee delivers a package to the wrong address an the supervisor acknowledges it was placed in the wrong mailbox. Then looks at you and says their is nothing she can do. File a claim for stolen package. Or call the shipper to see if they will replace it. BS
I have lived in Spring Hill for 20 years. I have been to the post office no less than 10 times complaining about getting other peoples mail (once got someones medication) and about other people getting my mail. Just 3 weeks ago was there complaining that postman delivered and had my husband sign for registered letter. After he left and we opened letter only to find out it was for neighbor two houses away! NOW carrier was to deliver our mail after we had a hold on it. Wasn't there when we got home. Called post office and carrier had his dates mixed up!!! I think I will put a calendar in my box so he can keep track of dates. HOW CAN A MAIL CARRIER NOT KNOW WHAT THE DATE IS????? I am a 64 year old woman and never had mail problems until I moved to Spring Hill. This post office is pitiful!!!
I have so many problems either receiving someone else's mail/package in my box, or my mail/package is delivered to someone else's box. One day I received 3 different pieces of mail with 3 different addresses....non of which were mine. I want to clarify that this usually occurs when my regular carrier is not working. I am beyond frustrated. I have spoke to someone in the office who was very kind and apologetic.
I have had many problems with Spring Hill Post Office. Almost daily other people's mail is in my box which certainly makes me wonder "Where is my mail?". When I am out of town & do a "Mail Stop" either the mail is not stopped the day it is supposed to be or when I return although I get an e-mail saying it will be delivered on "X" date it is not & I have to go to the Post Office to pick it up. When I have voiced concern I was too my postal person had been sick. To which I replied " the last 3 years". I have had packages barley stuck in the mailbox with 90% stuck out in the rain and so on and so on. But today tops it all. When I went to the mailbox one item was in the box & two items were in the ROAD. Do you think the driver didn't know they dropped it or were they so unconcerned they would not get out & pick it up?
They frequently lose packages. Many times they will leave a slip saying that my package has been delivered to the front office at my apartment complex and yet the package is not there. When I call the post office to ask what happened they are rude and act like I'm wasting their time.
I have never heard a postal employee speak to others the way the Spring Hill postal service employee does. His boss Jim has to be aware of his employee's behavior, but acted as if this was the first time he had heard of such. Google reviews is full of negative comments about this same employee. I'll keep going up the chain until I get some results... It's time for this employee to go.
Good luck. I spoke to Jim on the phone today and he hung up on me three times. Once because I said that the problem w gov employees was the Sh@tty customer service. He then proceeded to argue with me each time I called back and hung up on me twice more. I'll be calling USPS customer service but I doubt it will matter.
• Replied to Chiming along
Aaahh yes, the Spring Hill Post Office. Staffed by a bunch of slow as molasses in the winter, have to line them up with a pole to see if they are moving, slugs. My last visit was December 28, 2013. I vowed to change everything to direct pay after that and I did. If the Postmaster cares or wonders why the postal business is on the decline he need only go stand in line at the local post office. I hope they go out of business, I do...I really do.