I am having an extremely hard time getting my packages. We have a driveway gate with a call bell at the drivers side window. We have asked repeatedly to have the push the bell Snd they never do. They do not need to leave there vehicle (as I was told, but it’s ok for USPS/Amazon). Just ring the bell, we will run down or open the gate. We have no problems with Amazon or UPS. Just our postal driver. The call bell is right at drivers side window!
113 Pine Lane, Pickens, SC 29671
We had our mail on hold from November 3rd to 14, zip code 29685. When we picked it up we found extra mail not ours. There were six (6) different names and address. Never had this problem before. Not very happy thinking who has received my mail in the past. Please investigate who did this and have them retrained, or get a different supervisor who knows how to distribute mail correctly in the Pickens SC post office.
Had an appointment with the Pickens post office today at 12:45 for a passport renewal due to name change. Needed to have a new photo made as well. Showed up at the assigned time. Seemed as though they were expecting me. Very nice gentleman offered to assist and looked at the existing passport, birth certificate and then said they would need a copy, front and back of my DL. They do not have the ability to make copies at this post office so he told me I could go just down the street for the copy. The woman in the post office next to him was apparently responsible for the actual appointment. In words which were beyond rude, she said that my appointment was now and she did not have time for me to go get the copies made. I said I could be back by 1pm and she said absolutely not. She was getting her passport today and leaving no later than 2:30. She stated my appointment was at 12:45 and since I was not early, I had no time to get copies made. Said my window to get my passport was 8 minutes and that was it! The gentleman trying to help me was so embarrassed. I felt bad he has to work with her. She was rude and unprofessional. I had the feeling she felt like her job was secure no matter what so she could behave how she pleased. When I went to find the form at the counter to help myself, she yelled across the room that it was right beside my hand in a condescending manner. Well, that was actually the wrong one. It was for a new passport. I was renewing. Then she said very rudely in that case, I did not even need to see her. When I tried to explain I needed a photo and name change, she still said she had no time to deal with this today. Well, this is Pickens post office. I assure you they were not that busy and there was no line of people looking to have passport information completed. She really should not be in a public facing customer service role. One of the most unpleasant experiences I have ever had dealing with a public servant or any customer service person.
Tracked packages go out for delivery, then return to post office late in the evening, and are scanned back in. Then they can't be found. One reason was that there was no access to my mailbox. It is ON THE SIDE OF HWY 8. No mail on lots of days. Sometimes no pick up of mail left with flag up. Unbelievable customer service.