I visited the Market Square Post Office in Philadelphia and was very disappointed on the condition of the front lawn! It looked like the office had been abandoned! The grass was tall and the bushes along the walkway was almost completely covering the path. It was totally embarrassing! This is a federal building. Whoever manages this office should be fired! Also, the staff was very rude!
We are a business and a residence with close to 100 people living and working here. No mail picked up or delivered in 3 going on 4 days.
No response to numerous tries to call the Market Square post office. It is a disgrace.
My meds clearly addressed were forced through the neighbor's 959
E. Slocum Street mail slot. Thankfully, she was home, called and gave me my meds. My address is under the light next to the door, the bell rings, I'm retired and home most of the time. I've had other mail go to 955, this should not happen, please have mail person deliver mail important and otherwise correctly. Thank you.
This is the most horrible post office I have had to encounter. I have been trying to get mail for 2 weeks and have not gotten ANYTHING. I called and spoke with a person who told me my mailman was out until the end of the summer and if someone comes in they will do that route if not I would basically have to wait. Of course I thought that was ridiculous so I called the following day spoke to a manager at least that’s what she said she was but she said they had lost the key to the building and would have to get another one so again I waited a week. After still not receiving mail I went there on my lunch and some with a male supervisor who told me that he didn’t know anything about what the other people had said but all mail went out and basically was no help at all. I asked if they could hold my mail he said no I would have to purchase a PO BOX at $70 a month. Which I thought was ridiculous. I’m not getting my mail and you can’t hold it to stop me from not getting it. This office was no help to me and 2 weeks later still l no mail. I have called and no answer ever. I also asked do they answer because I called while in the post office and I didn’t hear any phone ring so that was either they had no phone or the ringer was off which leads me to believe he lied. He said they had a phone and he said but some of our lines are down and he gave me another number and I have called that and STILL no answer. I am so displeased with this place I don’t know what to do.
Just horrible rude and ignorant! I had stamp.com and had to cancel because the mail man did not want to pick up my packages when that is his job and what i used stamps.com for. The woman i spoke to on the phone was so rude said she would call the carrier to have him pick up the packages there she lied. they all need to be fired.
To the Manager, Mr. Johnson, of the Market Square Post Office. I called the post office for the second time today and got a professional woman on the other end who gave me your name. I spoke to a woman a couple of months ago who told me she was the manager so I voiced my concern to her. She apparently was not the manager and never passed on my problem. My mail service has always been exemplary, especially when Joe and Joy were my carriers. I live on West Evergreen Avenue in an apartment on the ground floor and have my own mail slot in the door. The regular carrier has no problem placing my mail (including newspaper inserts and magazines) through the slot. I have had a substitute carrier who insists on placing my mail on the step between the front door and storm door. When it rains, my mail is wet. I also worry about someone being able to open the storm door and looking at my mail, especially bank statements, etc. Mail is confidential, and this person apparently needs a refresher course on how to deliver it. I would like to discuss this matter with you (call [number removed]). If I don't hear from you, I will try calling the office of the postmaster general. Thank you for the attention to this matter.
Dear Mr. Harris, Postmaster/Manager, Today, October 20, 2014, I went to the post office to pick up a piece of certified mail, signature (personal or agent) required, but not restricted delivery. The receipt, of course, was delivered to my mail box. Our building, in the 19118 zip code, has a receptionist 24 hours a day.Be that as it may, I went to the Market Square PO today at 11:45 a.m. to pick up my mail. I had a valid drivers license and military ID, but no mail. I recently moved to the 19118 area code, and have not gotten the "yellow card" update to my license.I tried to retrieve the mail (the receipt indicated it was ready for pick-up).The lady I spoke to behind the counter said that I would require not merely my valid license, but mail to my address, and that my Military ID was worthless for this purpose. She indicated that since I was in the Army, that I should know that "rules are rules, and abruptly and rudely told me to leave the line, even though there were 3 clerks, and no other customers at the moment.I asked to see the Postmaster. She indicated that there was no Postmaster. I asked to see the Manager. She said "he's not here, and I don't know when he will be here. He's busy." She refused to provide me you name or phone number.I asked her to display her name tag (which was hidden. She refused. I finally demanded her name. She finally indicated that her name was "Hopewell." Whether that is her first name, or her last name, I still don't know.I returned to the line (now there was a short one). Another went, Jose, provided me your name and number without incident and courteously.I returned home, after a three mile walk back and forth. I called the number. I got Ms. Hopewell. She said you were at a meeting and could not be disturbed. I asked to speak to another agent, and she told me all other agents were in the meeting, and she was the only person I could talk to. She asked me for my name, address, and telephone number, and what this concerned. I told her that I was merely a customer, and I wanted to be put through to voice mail. She told me first that she couldn't do it, and then that there was no voice mail for you, that all the information and nature of the question had to go through her.When I came back home, I looked up DMM TOC 508, Recipient Services, and carefully reviewed the information. As I read section 1.8 and other sections, it appeared to me that I had provided sufficient evidence from the Postal Service to require delivery (valid license and valid Military ID). As well as the orange, card, delivered by the mailman. Ms. Hopewell also refused to accept this third piece of information, indicating that this article, delivered by the Postman, was not "mail."I got hold of our local postman when I returned to the building, and he found an easy way to resolve the problem, without walking back to Market Square.I do understand the labor/management issue of "work to rule." But If someone "works to rule", that person should know the rules very, very well.I hope to have a short chat with you, soon. This post office is quite notorious in the 19118 zip code. I hope you can address this. I know I will, through appropriate channels. Yours, A customer