I absolutely love my small town post office. I really do not to go anywhere else! The two girls behind the desk are great at there jobs! Sometimes I have a thousand questions and they answer everyone of them I also love my female carrier she is very kind and helpful.
TERRIBLE customer service by Alan. Several google reviews reflect this opinion. Management needs to open their eyes and do something about it, it appears he has been treating customers terrible for awhile. Won’t be back.
Management of this facility needs to consider the following and if they don't already, could benefit greatly from the reviews left through other online review sources. For starters, this location is way too slow. There is almost always a line which makes no sense for a rural location in a small town. Because I have 2 business accounts and a home address in this city, I am frequently forced to visit this location for package pick up and to drop off of boxes and metered items and I loathe every trip I know I need to make. The female employee is outstanding and I convince myself that she makes up for the lack of speed, lack of customer service skill and shrewdness of the older male employee who works the front desk but it is becoming more and more difficult to convince myself of this. If management has any sense they should consider giving him a pat on the back and a polite going away party and send him on his way! Today as I was dropping off 25 medium sized already metered envelopes into the inside drop box (not that I should have to explain why I chose one method of drop off over another but it was b/c it was raining outside and the drive up box is in the most inefficient and awkward location AND is too low to easily access in a truck or SUV) an employee grabbed the last 5 of my envelopes through the slot before they slid down into the holding container. I replied "thank you, that makes things easier" to which a gruff male voice replied " you know you could bring them inside to the counter, that would make it easier." Why does it matter to him how I get them to the employees? So my reply... " This IS a mail drop box, is it not? It wouldn't be easier because I don't want to wait in line, this is already metered". Today's experience has solidly confirmed that I will make all future mail related visits to the Miamisburg branch where every employee has been friendly, efficient and helpful on every visit I can ever remember and I won't even care that the line might have more people in it because it still moves faster.
I got a small parcel from an amazon-seller. I refused and the post-lady took it back in original comdition and wrote "refused'" on it. Next day the parcal was again in my mailbox. The parcel was not in original condition. Somebody removed the former address-label, I could see, that the parcel was openend and sealed again with clear tape. The label which sticked now on the parcel was not mine and not from the seller, it was not a return-label. Because I refused, I had not to take care for returning. This is not the first case we have had problems with the Germantown-post-office. A package to Germany was post-paid with the wrong amount, it came back to me. A letter to Germany cam back to me, the address-window was pasted over with a strange label, addressed to me.