Troy Post Office

NOTICE: The Postal Service is an essential government service, and will remain open wherever possible.

400 Broadway, Troy, NY 12180

Contact Numbers

Phone: 518-272-7300
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 6:15am - 6:00pm
Tuesday 6:15am - 6:00pm
Wednesday 6:15am - 6:00pm
Thursday 6:15am - 6:00pm
Friday 6:15am - 6:00pm
Saturday 6:15am - 5:00pm
Sunday Closed

Last Collection Times

Monday 5:30pm
Tuesday 5:30pm
Wednesday 5:30pm
Thursday 5:30pm
Friday 5:30pm
Saturday 5:00pm
Sunday Closed

Passport Appointment Hours*

Monday 10:00am - 3:00pm
Tuesday 10:00am - 3:00pm
Wednesday 10:00am - 3:00pm
Thursday 10:00am - 3:00pm
Friday 10:00am - 3:00pm
Saturday Closed
Sunday Closed

All applications accepted, but processing is limited. Please see State Department Response to COVID-19 webpage for more information.
  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

Bulk Mail Acceptance Hours

Monday 8:30am - 3:00pm
Tuesday 8:30am - 3:00pm
Wednesday 8:30am - 3:00pm
Thursday 8:30am - 3:00pm
Friday 8:30am - 3:00pm
Saturday Closed
Sunday Closed

  • Bulk Mail Acceptance
  • Bulk Mail Account Balance
  • Bulk Mail New Permit
  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Lobby has Copier
  • Street Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Watervliet
145 16th St
0.5 mile away

Green Island
137 George St
0.6 mile away

Cohoes
101 Mohawk St
1.8 miles away

Lansingburgh
2 116th St
1.8 miles away

Reviews

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I have never had a problem with the Troy post office. However, last week on September 10th Amazon notified me that a package including supplements and a case of wet for food was left in my mailbox. I live in an apartment. A case of dog food isn’t going to fit. I was home all day. I attempted to call several times and no one answered my call. I submitted a form online hopefully that will produce better results.
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I too, like,Christine, have called the Troy PO for days now while they are open and no one ever answers the phone. If I lived closer, you would see me, but I live in Dutchess County. My package lists it as "in transit" & this has been since 8/9/20! Why hasn't it been delivered? It is a 12180 zip code.
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I have been calling to report a mistake to the office for exactly one week now. The phone just rings and rings......does anyone at all work there? How is it possible to operate a business and not answer the phone. I tried to email the post master general and her email got returned as not deliverable. If it wasn't so frustrating it would be funny. I guess I will go stand in line for 45 minutes while one person works at the one window that is open to report their mistake.
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The past two days I have been home when the mail has come and both days have received a sticker saying they couldn’t deliver a letter. No reason why they couldn’t deliver it was checked. No other information was filled out except that I missed it and when I can pick it up. Could they not ring the doorbell? Is that against some rule? Then I call down to the Troy post office on broadway and just like everyone else on here it rings for 5 minutes and no one ever answers. And if you call the 800 number there is nothing on there that matches this issue and can’t talk to a human being anyways. Hence why the USPS will become obsolete. The future is clearly companies like FedEx, UPS, heck I still keep getting mail for addresses that aren’t even close to what mine is. RIDICULOUS
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It is rare that I get a package in the USPS mail. Today, I was home all day - sitting on my sofa in silence waiting for a delivery. It came an hour ago but no one knocked on my door, though they left a tag that says I need to now schedule a pick up day or go to the PO. When I try to call the PO to have them come back... NO ONE answers the phone. This is just bad customer service all around.
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Answer the goddamned phone!!!
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Not happy with the fact NO ONE answers the phone!!! Need to let someone know our mailman left ALL of the mailboxes in our development UNLOCKED. He was too busy yakking on his phone to pay attention to what he was doing. Minus 5 review.
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Minus 5. As other reviewers have stated....Why have a phone number when no one answers. i was peristent today and tried over 5 hours. nice service, Troy! Also, Can you tell me why out of the 4 different delivery men that service our development does only one of them...Rob ...have the intelligence that if you get a package that has to be brought to your door, why then do they put the rest of your mail in your mailbox. You want to raise your prices, but your services go downhill. of course you won't have the decency to give me a reply. Phyllis Allen, 33 Heyden Road, Troy, NY 12180
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Il disturbed y the carelessness of troy postal service. You dont mess with folks mail especially ben they're siringhe on court documents. This is not good postal work. Taboot they deliver our whenever they want. I've got no mailbox in weeks and Thats not kool. You need to get your acts together. We pay your salary and benefits and if they DONT get those they'd feel the same as we do. DO YOUR JOB THIS MAKES BAD BUSINESS ND YOUR DRIVERS/POSTAL CSRRIERS NEED TO GET IT TOGETHER.
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Sept. 18, 2017. 6:49 pm. No mail delivery ,today, in our section of green island, NY. Carrier was around early this morning delivering magazines and other junk mail. He said he would be back later with the regular mail. As of now, we have not received it. I guess USPS wants us to get po boxes so they don't have future budget deficits. New carrier, same screwed up service!!!!!
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My outgoing mail was not picked up today and I received no mail...
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Not sure if new carrier - amazon delivery Sun pm said can't deliver as can't access door (I was home all day and residence with driveway to house so not true). Then next day appeared up road near road at another house. Then getting mail for other addresses. Tried calling post office but no answer and just rings a long time and no voice mail.
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My business has phoned, no answer, when there is an answer left messages for the Post Master and he does not return phone calls.
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the post master is not forwarding my mail to the new address. They leave packages on the street (in downtown troy!) and not a delivery slip. I have lost MULTIPLE purchases due to this.
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I guess "DO NOT BEND" means "shove into box"
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on or around March15th I gave a prepaid package to my postman to return for me. On this day he was even more RUDE than usual. Rather than stopping when I flagged him at my mailbox he kept going and then stopped. I have to walk down the street to give him the package. When I got to the truck he very RUDELY asked if the package was wrapped up correctly and if the return label was attached. he scanned the package and threw it in the back of the truck and rather than moving swo I could get past him he stayed there and I had to climb thru the snow bank to get back to my house. I don't know who this guy is but he should not be dealing with the public. On several occasions, while outside, I have said hello to him as he went by, I know that he heard me and he completely ignores me. My concern now is that my package has still not reached its destination and I do not have the tracking number. Thanks for listening. Next time I will know better and make my returns via Fedex or UPS.
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WHAT IS THE POINT OF A PHONE IF NO ONE ANSWERS!!!!!!!!!!!!!!!!!!!!!
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SO i RECEIVED NOTIFICATION MY PACKAGE WAS UNDELIVERABLE AS ADDRESSESED # 9361289688090156733442 I AM A SINGLE RESIDENCE AND THEY DELIVER MY MAIL EVERY DAY. i AM TRYING TO CALL THE POST OFFICE. THEY ARE OPEN UNTIL 3:30. ITS NOW 3:10 I HAVE BEEN CALLING FOR 10 MINUTES IT JUST KEEPS RINGING AND THEN HANGS UP, AND I JUST DIAL AGAIN WITH THE SAME THING HAPPENING. THAT IS RIDICULOUS.
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