Troy Post Office

400 Broadway, Troy, NY 12180

Contact Numbers

Phone: 518-272-7300
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 6:15am - 6:00pm
Tuesday 6:15am - 6:00pm
Wednesday 6:15am - 6:00pm
Thursday 6:15am - 6:00pm
Friday 6:15am - 6:00pm
Saturday 6:15am - 5:00pm
Sunday Closed

Last Collection Times

Monday 5:30pm
Tuesday 5:30pm
Wednesday 5:30pm
Thursday 5:30pm
Friday 5:30pm
Saturday 5:00pm
Sunday Closed

Passport Appointment Hours*

Monday 10:00am - 3:00pm
Tuesday 10:00am - 3:00pm
Wednesday 10:00am - 3:00pm
Thursday 10:00am - 3:00pm
Friday 10:00am - 3:00pm
Saturday Closed
Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

Bulk Mail Acceptance Hours

Monday 8:30am - 3:00pm
Tuesday 8:30am - 3:00pm
Wednesday 8:30am - 3:00pm
Thursday 8:30am - 3:00pm
Friday 8:30am - 3:00pm
Saturday Closed
Sunday Closed

  • Bulk Mail Acceptance
  • Bulk Mail Account Balance
  • Bulk Mail New Permit
  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Lobby has Copier
  • Street Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Watervliet
145 16th St
0.5 mile away

Green Island
137 George St
0.6 mile away

Cohoes
101 Mohawk St
1.8 miles away

Lansingburgh
2 116th St
1.8 miles away

Reviews

*Comments below are not read by postal employees. Please do not post personal information.



*By clicking Submit, you agree to our Privacy Policy & Terms of Use.


reviewicon
thumbsupthumbsdown

I need to schedule a appointment for a passport
Reply

reviewicon
thumbsupthumbsdown

what is going on with the mail in the Center Brunswick? day 5 no mail delivery. As like the other comments below, totally ridiculous. Will not answer there phone in my local post office.called the toll free USPS and am waiting to hear why our neighborhood is not receiving mail for 5 days. also, company I ordered from said my package was sent to my home. not here yet. where is our mail? Creditors will not want to here about late payments, as it is not our fault. Can' t get help from anyone...
Reply

reviewicon
thumbsupthumbsdown

This is the second package that went missing when it got to the post office in Troy, one in August 2021 and another on January, 2022. The carrier delivered the package to the wrong address and Enrique the postal manager at the post office in Troy was arguing with me telling me I put the wrong address on the package. My daughters lived at the same address I know the address very well. I was told I would be contacted in one to two business days , I am still waiting. The postal system in Troy/Albany area needs to be looked into. I also lost a package with Albany Post Office and when I called the post office manager stated it was a substitute worker. My daughter's laptop was never found and I was never paid because the carrier said he delivered it. My daughter was home she was on maternity leave. first the carrier said he hide it so she can get it then he changed the story and said he left it at the door. Fedex and UPS here I come I am done with the Post Office.
Reply

reviewicon
-1thumbsupthumbsdown

Have not received mail 4days this week alone. Left mail to be picked-up in the mail box and it is still sitting there. When you call the Troy Post Office no one answers the phone and you can't leave a message. I let the phone ring for 5 minutes and then it just shut off. This lack of mail service has been going on like this for weeks. If you are only going to deliver mail two days a week please let us know so we will not expect mail and packages to be delivered in a timely fashion. My husband is a retired letter carrier and this would never have been allowed when he was working.
Reply

reviewicon
thumbsupthumbsdown

I live on Carrolls Grove Road. We re-sort and re-deliver frequently. Sometimes, when she drives up with a package, she throws in out the window. Today, she stuffed 2 packages in the mailbox along with the mail that is now crinkled and bent. It took some prying to get the wedged packages out. She must have really had to push hard to make them fit. Then I saw her chatting in a driveway down the road. After her lengthy chat, she must have been running late....so now she's speeding in a 30mph area. Nice to have a job where you can do crappy work and still stay employed.
Reply

reviewicon
thumbsupthumbsdown

We are not getting our mail. Packages saying they have been delivered and they haven’t. We have meds bouncing back in forth at the post office and still not delivered. You call and no one answers the phones. This is unacceptable and people should be removed from their positions.. they lie constantly and get away with it
Reply

reviewicon
thumbsupthumbsdown

nov 27 2021 there has been no mail delivery nov 24 or nov26 incorrect mail(a lot) has been waiting to be p/u since nov 23 incorrect mail happens frequently. maybe mail delivery does require a rocket scientist. we need help. getting crazy !!!! all mail is important and i want mine !! next time i email my congressman
Reply

reviewicon
thumbsupthumbsdown

I dropped off a return package on 10/29, and it is still sitting in the Troy Post Office on 11/6. The tracking note says that it is waiting to be picked up by the carrier. No one is picking up the phone in the PO (it's 11:38 a.m. Saturday) to make an inquiry, so I am leaving the information here. The tracking number is 9202 3963 4349 7708 7631 70. The company said that I could drop this at the post office or at Fed Ex to return the package. PLease follow up on this - it was an expensive item and I would like my money back.
Reply

reviewicon
thumbsupthumbsdown

A package was supposed to arrive Friday, June 27th. Looking at tracking history, I see my package arrived at the Troy Post Office on Thursday, June 26th. But the Post Office decided to ship my package off to Windsor, Connecticut - where it's been sitting since Friday, June 27th with no further updates to shipping information. Instead of delivering my package, they decided to ship it off to another state. For some reason. Useless post office with incompetent morons as employees.
Reply

reviewicon
3thumbsupthumbsdown

This post office is terrible. They literally never answer the phone and dismiss you as rudely and quickly as possible when you go in person. I have not received any mail in two, maybe three days at this point including several important packages. They do not care about the customers at all. Terrible service.
Reply

reviewicon
3thumbsupthumbsdown

"Essential government service, open wherever possible." Translation: not only will we not answer the phone when you call, it will ring at least 20 times and you won't be able to leave a message (which we would likely ignore anyway!). Troy rules!
Reply

reviewicon
2thumbsupthumbsdown

I put a piece of tracked mail in the blue mailbox located at 500 Federal St, Troy on March 22. The piece has not been scanned, to show it has even been picked up. Can those mailboxes be checked for missing items?
Reply

reviewicon
2thumbsupthumbsdown

I haven’t received mail in 2weeks!!
Reply

reviewicon
1thumbsupthumbsdown

I mailed a return receipt requested birthday card to my grandson and it arrived in the Troy P.O. on March 18th according to the tracking #. An employee called me with a case # of 24435247 5 days ago. Tracking # is:70202450000017215310. I would really like m grandson to have this card since it has a check enclosed. Thank you. [email protected] 352- 787-6303
Reply

reviewicon
1thumbsupthumbsdown

We moved within Troy on January 1 2021, and changed our address with USPS. We never received our second economic stimulus payment, and found out from the IRS that it was the *local past office* that would not deliver our stimulus checks to a forwarded address, marked them as 'undeliverable', and returned them to the IRS. It is your job to get people their mail, to their legitimate addresses - it is not up to you to decide what people do or do not receive. We NEED to get the next stimulus checks, please deliver, we're begging you.
Reply

reviewicon
1thumbsupthumbsdown

No delivery or pickup of mail today. Just had to bring in billed I wanted to mail today. Brunswick, NY
Reply

reviewicon
2thumbsupthumbsdown

No one picks up the phone at the Troy office. And, the carrier that was suppose to deliver the mail stated not able to deliver, no access to front door.. Which is an outright lie!! Someone needs to hold these employees accountable for their poor customer service. I wish all my mail and packages could come by UPS and not USPS. Shame on them.
Reply

reviewicon
1thumbsupthumbsdown

I live at 6 Adare Rd in troy and yesterday I and the rest of adare rd did NOT receive mail.It is common for us to get our mail after 6pm. This happened before and the next day at about 9am we got the previous day's mail Today at about 9am a mail truck stopped at my next door neighbor and not at 6 adare. There is one mail carrier, a woman who seems to know the route and can deliver the mail between 2pm and 3:30pm the rest of the carriers, forget it. It also would be helpful if your phone number was in the phone book .The number I was finally given 518 272-1565 was not in service and I had to call Lansingburgh to get the correct number, of course, no one answered .
Reply

reviewicon
2thumbsupthumbsdown

Mail carriers seem to not know how to read. In 2 weeks I have now 3 times received 3 different peoples mail because the mail carrier does not seem to be able to read names or the addresses. I have tried calling for over an hour but no human picks up. So i decided to make my complaint public.
Reply

reviewicon
1thumbsupthumbsdown

I had certified mail that they were supposed to redeliver. Haven't seen it yet???? And I gave the slip to the mail man
Reply

reviewicon
1thumbsupthumbsdown

I have never had a problem with the Troy post office. However, last week on September 10th Amazon notified me that a package including supplements and a case of wet for food was left in my mailbox. I live in an apartment. A case of dog food isn’t going to fit. I was home all day. I attempted to call several times and no one answered my call. I submitted a form online hopefully that will produce better results.
Reply

reviewicon
1thumbsupthumbsdown

I too, like,Christine, have called the Troy PO for days now while they are open and no one ever answers the phone. If I lived closer, you would see me, but I live in Dutchess County. My package lists it as "in transit" & this has been since 8/9/20! Why hasn't it been delivered? It is a 12180 zip code.
Reply

reviewicon
3thumbsupthumbsdown

I have been calling to report a mistake to the office for exactly one week now. The phone just rings and rings......does anyone at all work there? How is it possible to operate a business and not answer the phone. I tried to email the post master general and her email got returned as not deliverable. If it wasn't so frustrating it would be funny. I guess I will go stand in line for 45 minutes while one person works at the one window that is open to report their mistake.
Reply

reviewicon
1thumbsupthumbsdown

The past two days I have been home when the mail has come and both days have received a sticker saying they couldn’t deliver a letter. No reason why they couldn’t deliver it was checked. No other information was filled out except that I missed it and when I can pick it up. Could they not ring the doorbell? Is that against some rule? Then I call down to the Troy post office on broadway and just like everyone else on here it rings for 5 minutes and no one ever answers. And if you call the 800 number there is nothing on there that matches this issue and can’t talk to a human being anyways. Hence why the USPS will become obsolete. The future is clearly companies like FedEx, UPS, heck I still keep getting mail for addresses that aren’t even close to what mine is. RIDICULOUS
Reply

reviewicon
1thumbsupthumbsdown

It is rare that I get a package in the USPS mail. Today, I was home all day - sitting on my sofa in silence waiting for a delivery. It came an hour ago but no one knocked on my door, though they left a tag that says I need to now schedule a pick up day or go to the PO. When I try to call the PO to have them come back... NO ONE answers the phone. This is just bad customer service all around.
Reply

reviewicon
4thumbsupthumbsdown

Answer the goddamned phone!!!
Reply

reviewicon
1thumbsupthumbsdown

Not happy with the fact NO ONE answers the phone!!! Need to let someone know our mailman left ALL of the mailboxes in our development UNLOCKED. He was too busy yakking on his phone to pay attention to what he was doing. Minus 5 review.
Reply

reviewicon
1thumbsupthumbsdown

Minus 5. As other reviewers have stated....Why have a phone number when no one answers. i was peristent today and tried over 5 hours. nice service, Troy! Also, Can you tell me why out of the 4 different delivery men that service our development does only one of them...Rob ...have the intelligence that if you get a package that has to be brought to your door, why then do they put the rest of your mail in your mailbox. You want to raise your prices, but your services go downhill. of course you won't have the decency to give me a reply. Phyllis Allen, 33 Heyden Road, Troy, NY 12180
Reply

reviewicon
1thumbsupthumbsdown

Il disturbed y the carelessness of troy postal service. You dont mess with folks mail especially ben they're siringhe on court documents. This is not good postal work. Taboot they deliver our whenever they want. I've got no mailbox in weeks and Thats not kool. You need to get your acts together. We pay your salary and benefits and if they DONT get those they'd feel the same as we do. DO YOUR JOB THIS MAKES BAD BUSINESS ND YOUR DRIVERS/POSTAL CSRRIERS NEED TO GET IT TOGETHER.
Reply

reviewicon
1thumbsupthumbsdown

Sept. 18, 2017. 6:49 pm. No mail delivery ,today, in our section of green island, NY. Carrier was around early this morning delivering magazines and other junk mail. He said he would be back later with the regular mail. As of now, we have not received it. I guess USPS wants us to get po boxes so they don't have future budget deficits. New carrier, same screwed up service!!!!!
Reply

reviewicon
thumbsupthumbsdown

My outgoing mail was not picked up today and I received no mail...
Reply

reviewicon
thumbsupthumbsdown

Not sure if new carrier - amazon delivery Sun pm said can't deliver as can't access door (I was home all day and residence with driveway to house so not true). Then next day appeared up road near road at another house. Then getting mail for other addresses. Tried calling post office but no answer and just rings a long time and no voice mail.
Reply

reviewicon
thumbsupthumbsdown

My business has phoned, no answer, when there is an answer left messages for the Post Master and he does not return phone calls.
Reply

reviewicon
thumbsupthumbsdown

the post master is not forwarding my mail to the new address. They leave packages on the street (in downtown troy!) and not a delivery slip. I have lost MULTIPLE purchases due to this.
Reply

reviewicon
thumbsupthumbsdown

I guess "DO NOT BEND" means "shove into box"
Reply

reviewicon
thumbsupthumbsdown

on or around March15th I gave a prepaid package to my postman to return for me. On this day he was even more RUDE than usual. Rather than stopping when I flagged him at my mailbox he kept going and then stopped. I have to walk down the street to give him the package. When I got to the truck he very RUDELY asked if the package was wrapped up correctly and if the return label was attached. he scanned the package and threw it in the back of the truck and rather than moving swo I could get past him he stayed there and I had to climb thru the snow bank to get back to my house. I don't know who this guy is but he should not be dealing with the public. On several occasions, while outside, I have said hello to him as he went by, I know that he heard me and he completely ignores me. My concern now is that my package has still not reached its destination and I do not have the tracking number. Thanks for listening. Next time I will know better and make my returns via Fedex or UPS.
Reply

reviewicon
thumbsupthumbsdown

WHAT IS THE POINT OF A PHONE IF NO ONE ANSWERS!!!!!!!!!!!!!!!!!!!!!
Reply

reviewicon
thumbsupthumbsdown

SO i RECEIVED NOTIFICATION MY PACKAGE WAS UNDELIVERABLE AS ADDRESSESED # 9361289688090156733442 I AM A SINGLE RESIDENCE AND THEY DELIVER MY MAIL EVERY DAY. i AM TRYING TO CALL THE POST OFFICE. THEY ARE OPEN UNTIL 3:30. ITS NOW 3:10 I HAVE BEEN CALLING FOR 10 MINUTES IT JUST KEEPS RINGING AND THEN HANGS UP, AND I JUST DIAL AGAIN WITH THE SAME THING HAPPENING. THAT IS RIDICULOUS.
Reply


*postallocations.com is not a part of, or affiliated with, the official United States Postal Service (USPS).