Rochester Post Office

1335 Jefferson Rd, Rochester, NY 14692

Contact Numbers

Phone: 585-272-5953
Fax: 585-272-5870
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Last Collection Times

Monday 7:00pm
Tuesday 7:00pm
Wednesday 7:00pm
Thursday 7:00pm
Friday 7:00pm
Saturday 5:00pm
Sunday Closed

Passport Appointment Hours*

Monday 11:00am - 4:00pm
Tuesday 11:00am - 4:00pm
Wednesday 11:00am - 4:00pm
Thursday 11:00am - 4:00pm
Friday 11:00am - 4:00pm
Saturday 9:00am - 1:00pm
Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

Bulk Mail Acceptance Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm
Saturday Closed
Sunday Closed

  • Bulk Mail Acceptance
  • Bulk Mail Account Balance
  • Bulk Mail New Permit
  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Lobby has Copier
  • Lot Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Rochester Carrier Annex
1335 Jefferson Rd
0.0 mile away

Loehmanns Plaza
1900 S Clinton Ave Ste 25
1.4 miles away

Henrietta
25 Goodburlet Rd
1.7 miles away

Metro
116 W Main St
2.9 miles away

Reviews

*Comments below are not read by postal employees. Please do not post personal information.



*By clicking Submit, you agree to our Privacy Policy & Terms of Use.


reviewicon
thumbsupthumbsdown

I mailed a package to 39 South Goodman Street, and the recipient said she did not receive it. I put in the tracking number, and got the message that it had been delivered March 14th. How can I track it from the local post office that would have delivered it? Tracking number is 9505 5129 5271 2071 3944 94.
Reply

reviewicon
thumbsupthumbsdown

re: 9505515600481256337151 Tracking says this package was returned to sender (me) from Dover NJ due to incorrect address. When can I actually expect to receive it? I'm willing to pay for any postage due. I need an answer as this item must be re-sent to the correct address.
Reply

reviewicon
-1thumbsupthumbsdown

Can i drive the 170 plus plus miles to get my packages? I live in Elmira, NY. 14905.
Reply

reviewicon
-2thumbsupthumbsdown

My Spectrum bill among the missing for 3 months. Spectrum sys mailed out on the 11th, never arrives.
Reply

reviewicon
thumbsupthumbsdown

Still waiting for packages from a week ago
Reply

reviewicon
thumbsupthumbsdown

I mailed two envelopes on Dec 23, 2020. One to Brooklyn, NY and one to Charlotte, NY. Neither has been received. This is crazy. My call to PO in Henrietta, NY was not answered after many rings. Then I tried the website and after typing in my question I was told I would have to pay a dollar to file a claim. I think my mail is in a bag that is on the bottom of a pile and every day new bags are placed on top.
Reply

reviewicon
1thumbsupthumbsdown

My package has been at this facility for over a month. Has anyone had any success contacting them or getting their packages?
Reply

reviewicon
thumbsupthumbsdown

My package has been in their post office for 2 weeks now with no movement i'm beginning to think they have lost it and just don't want to admit their screw up or something as it's supposed to be on it's way to PA and was supposed to be delivered a week ago at the very latest. At this point i am going to be contacting my attorney as this is unacceptable. People NEED their mail it is an absolute necessity these days.
Reply

reviewicon
1thumbsupthumbsdown

I CINDY HENK MAILED A CHRISTMAS PKG ON THE 5TH OF DEC AND IT WAS NOT RECEIVED BY THE FAMILY OF DANIEL ORLOWSKI. PLEASE REPLY
Reply

reviewicon
thumbsupthumbsdown

I subscribe to a weekly news magazine called The Week. It should arrive on Saturday. Throughout December, I received only one issue a week late making the title of the magazine Last Week!! I have not received an issue since then. I realize flats may not have been sorted due to the crush. When might I expect to begin receiving a weekly magazine that I PAY for?? l have called the Webster PO several times, and they do not answer. Help please,
Reply

reviewicon
thumbsupthumbsdown

My package originated in N. Tonawanda NY and went to Rochester. I could have driven to Tonawanda in under an hour from my home in Akron, NY. From Rochester it went back to Tonawanda and back and forth as couple of times before I called my local post office to put a trace on it. It now sits in Michigan. What are these folks thinking? It was mailed in plenty of time to reach me by Dec 21 st but now on the 28th is touring the country. What the heck?
Reply

reviewicon
1thumbsupthumbsdown

I have packages that should have delivered on Tuesday 12/15 to my grandsons in Bradford, Pa. The packages were scanned and accepted at the Rochester, NY post office on 12/15. Today is 12/23 and the packages have not moved. I guess my little guys won’t be seeing those gifts for Christmas. Advice to others.....don’t bother calling because no one will answer. At this point I figure a postal worker stole the packages for their children. If they need them that bad fine, but you are a government employee and you work for me.
Reply

reviewicon
thumbsupthumbsdown

My God, how in the world can a facility run so un -organized and inefficiently and stay open and still get paid ??? Oh that's right, it's government run. Everyone is allowed to make mistakes, but the shear lack of preparedness of this whole situation is disgusting. Look at all the peoples lives you are disrupting over and over and over again! My package has sat at your facility since the 13th !! And of course you don't answer your phones!
Reply

reviewicon
thumbsupthumbsdown

My package been stuck in your post office. It is a priority mail. Its been 3 weeks now my friend still didn’t get. It is just going to Bergen. Supposed just 1 days she will get right away. I can’t even talked to a real person in you guys costumer service.
Reply

reviewicon
-1thumbsupthumbsdown

My package has been stuck at your facility since December 16 2020 ! Why on earth has it not been moved on?
Reply

reviewicon
1thumbsupthumbsdown

The post office is probably not sitting on my package. I say this because it was shipped from Seattle via UPS "Mail Innovations" on the 11th, accepted into the postal system in Warrendale PA on the 15th, and apparently "delivered" in Bloomington IL on the 19th. Of course, the tracking data do not say to whom it was delivered. All I know is it wasn't me. Oh, and neither the Jefferson Road PO or my local branch (East Henrietta) answers their phone. :-(
Reply

reviewicon
-1thumbsupthumbsdown

I have had 2 packages sitting at your office for almost 2 weeks. What is going on? Zero movement and these are gifts!!!! You are literally 2 hours away from me this is inexcusable even for Christmas ITS BEEN 2 WEEKS!!!
Reply

reviewicon
1thumbsupthumbsdown

I have had 2 packages sitting in the Rochester, NY Post office for over 5 days now. They were suppose to be delivered last week Monday. Where are my packages? Am I going to get them prior to Christmas???????!
Reply

reviewicon
2thumbsupthumbsdown

I have had two packages make it to Rochester NY an hour from where I live and both packages became lost in the mail. Both from the Gap brand. I would like to know what is happing to my packages.
Reply

reviewicon
1thumbsupthumbsdown

Retail hours are NOT until 7:00 pm M-F as listed on website and FaceBook. Retail hours end at 6:00 pm M-F. Counter is closed and several people in lobby are very displeased. And why did I just have to verify 6 times that I am not a robot!?!
Reply

reviewicon
3thumbsupthumbsdown

The Rochester Post Office is holding onto a package of mine for over two weeks. It is just sitting there -- why? What is wrong?
Reply

reviewicon
1thumbsupthumbsdown

You’ve been holding my package hostage since 9/15/20. Why??? Please get moving on why it’s sitting in Rochester NY for 12 days.... actually your holding 2 delivers hostage but this 12 days + one is absolutely ridiculous and uncalled for...
Reply

reviewicon
thumbsupthumbsdown

What is WRONG with your post office? For years now, even before COVID-19, I cringe whenever I see a package is being routed through Rochester, because I know there will be a delay. This time I have a package that arrived there Wednesday morning, and it hasn't moved. Every other location manages to get them in and out in 24 hours, why can't you do this?
Reply

reviewicon
4thumbsupthumbsdown

802075725303432727 is my tracking number. UPS dropped off my prescription at the Rochester post office on September 12. It is now September 21 and it has not gone anywhere. If you people were not subsidized by the government and protected by the union, you would've gone out of business years ago. Where is my prescription!
Reply

reviewicon
1thumbsupthumbsdown

USPS is garbage. Rochester is the worst. Things can travel across the country in a day or two, but it sits in Rochester forever. I hope everyone quits using this crappy service!!
Reply

reviewicon
1thumbsupthumbsdown

My package has been sitting in Rochester post office for over a week. Looking at the comments here I wonder if the employees just taking them home?
Reply

reviewicon
1thumbsupthumbsdown

I have 2 packages that have been in your facility. One since August 6th and one since August 12th. Thankfully a gentleman at my local PO has been in contact with you but it's not his responsibility to see that the packages get from your facility to the Penfield facility. I want to see some action and immediately. Waiting 2 weeks is ludicrous.
Reply

reviewicon
3thumbsupthumbsdown

Hello. Please look into my package 9405511899563277537552 that has been there since August 2nd.
Reply

reviewicon
2thumbsupthumbsdown

My Package was mailed from Indiana on August 10th. It is going to Buffalo. It arrived in Rochester on August 12th. This was for my 1st Grandbabies shower on the 15th. It is still sitting in your HUB and it is August 21st. Why? What is the hold up? You all will not answer your phones or any questions.......We all have the right to know what is going on with our merchandise.....
Reply

reviewicon
1thumbsupthumbsdown

please looking into my two packages that have been there for a few weeks now. USPS tracking #9405508205497073002488 USPS tracking #9405508205497090911220
Reply

reviewicon
2thumbsupthumbsdown

your service is worse than the pony express. I ordered an item on 8/14/20 and it was shipped from St. LOUIS, MI.. It shows as having arrived in Henrietta, ny post office on Sat 8/15/20 at 8:59pm. It is still in Hennrietta an this is Tuesday 8/18/20 at 1:38pm. WHY? 29 HOURS FROM ST. LOUIS, MI TO HENRIETTA AN YOU CAN'T GET IT TO HILTONIN 3 DAYS. Never use USPS for anything again. You are not a service organization. I don't believe you are organized at all. And you are going to raise your rates. Yup right. Then I try to call. GOOD LUCK WITH THAT!!!
Reply

reviewicon
thumbsupthumbsdown

9405508205497022971030 and 9405508205496563425820 Both of my packages have been stalled here. The first one for 2 mths and the second one just stalled. This is horrible service!!!
Reply

reviewicon
thumbsupthumbsdown

i have been waiting for a new debit card since july 24th and it has still not arrived. what is the problem with this delivery? it should not take this long to recieve mail from within the same city!
Reply

reviewicon
thumbsupthumbsdown

May 2, 2020, 12:32 pm Shipment Received, Package Acceptance Pending ROCHESTER, NY 14692 Your shipment was received at 12:32 pm on May 2, 2020 in ROCHESTER, NY 14692. The acceptance of your package is pending.
Reply

reviewicon
4thumbsupthumbsdown

My package has stalled at your location — I need this by Friday July 10th Tracking number 92748909840702543400975808 Please respond
Reply

reviewicon
2thumbsupthumbsdown

92748909900997543475077329 - for some reason this package has stalled out at your facility, arriving there on may 6th - i am trying to be patient & understanding, but this is ridiculous!
Reply

reviewicon
-1thumbsupthumbsdown

92001902643733000104054555 For the records that are showing on your app you guys have been sitting on this postal since April 3 I would like it to be delivered as soon as possible thank you
Reply

reviewicon
thumbsupthumbsdown

same here packages sit there for days.
Reply

reviewicon
thumbsupthumbsdown

What is the malfunction there? I also have a package that is just sitting there. Mine, only for a couple of days but it looks like I'm in for a long wait if the previous posts are any indication. What ineptitude!!
Reply

reviewicon
thumbsupthumbsdown

I have 2 packages on Rochester NY post office for over 2 weeks now I need the items please can you tell me when I’m going to receive them ...
Reply

reviewicon
thumbsupthumbsdown

TAKES ALL DAY TO GET HERE
Reply

reviewicon
thumbsupthumbsdown

I have a package sitting there for almost two weeks. I understand this is a pandemic but if NYC can get mail out, you should be able to as well
Reply

reviewicon
-1thumbsupthumbsdown

I have four packages sitting in your post office for awhile. One of them has been there since March 30th! Tracking numbers are: 9200190264373301496656 (was there since March 30th) 9200190264373301915348 ( was there since March 10th) 9200190264373302399321 ( was there since March 10th) 9200190265114956243092 (created tracking number on April 14th, but never scanned) I hope I can receive them asap! Thanks!
Reply

reviewicon
thumbsupthumbsdown

My package has been sitting in your post office since April09. Can you expedite this delivery please. I understand the COVID 19 situation but you don’t even answer the phone. I appreciate all your hard work.
Reply

reviewicon
thumbsupthumbsdown

My package is in your office since April 11. tracking number 9200190264373300010545. how long i can wait? Thanks
Reply

reviewicon
-1thumbsupthumbsdown

My package h as been sitting in your post office since april 14, Tracking number 92001902643733000105061699. Can you expedite this delivery please. I need the contents desperately.
Reply

reviewicon
thumbsupthumbsdown

Our postal delivery person is delivering the mail and is NOT WEARING A MASK OR GLOVES. The postal delivery person is distributing the mail at our group mail boxes, which has about 25 resident's mail boxes all in one stand. She is able to breath and cough and sneeze ALL OVER OUR MAIL BECAUSE SHE IS NOT WEARING A MASK OR GLOVES! I would think this is most inconsiderate of our neighborhood of MOSTLY SENIOR CITIZENS!!! "Thank you" Post Master General for the opportunity to get the COVID 19 VIRUS VIA MY MAIL, AFTER I HAVE BEEN STUCK IN THE HOUSE FOR OVER A MONTH-AND YET HAVE THE COVID 19 VIRUS DELIVERED TO MY DOOR LITERALY.
Reply

reviewicon
thumbsupthumbsdown

My package has been in your post office since April 14, no updates. From reading the comments below this is common. Please update status 92001902643733000104527721
Reply

reviewicon
1thumbsupthumbsdown

Why is your post office holding up everyone's mail? If you don't start sending mail out, people are going to come there to get it and tear your post office apart. We're all dealing with the pandemic, so there's really no excuse to be holding people's mail orders up.
Reply

reviewicon
1thumbsupthumbsdown

Waiting for package since April 13th. Sitting in Rochester post office
Reply

reviewicon
1thumbsupthumbsdown

We are expecting a package to be forwarded to Queens, NY. It’s been in Rochester since April 15. Please advise.
Reply

reviewicon
1thumbsupthumbsdown

I have not received my package which has been sitting there since April 5. Was supposed to reach me by April 11. I need the contents which is elastic for face masks. Please send it to me asap.
Reply

reviewicon
1thumbsupthumbsdown

I have had four ”PRIORITY MAIL” packages sitting at the Rochester post office since April 15th scheduled to my soldier at Ft Drum on April 16th. I called a 1-800 number who put me in touch with the Watertown post office. They said they could not help until the packages left Rochester. 1. What the use is the PRIORITY MAIL if there is no priority in delivery? 2. Who do I need to speak with to get these boxes moving? 3. I realize there is most likely a short staff, but what takes priority at the post office? Anything? My tracking numbers are: 9505506662210102296735 9505506662210102296773 9505506662210102296759 9505506662210102296797 Communication would be helpful.
Reply

reviewicon
-1thumbsupthumbsdown

I have pkg sitting in post office. Was supposed to be delivered to me on April 14. I live in MD. Give me my pkg!
Reply

reviewicon
1thumbsupthumbsdown

My package is in your post office since April 7 2020. It was supposed to be delivered by the 15 why are you holding it please let people know why !! I understand the circumstances just communicate !
Reply

reviewicon
thumbsupthumbsdown

I have a pkg sitting in your post since April 9 tracking number 920019026437330001043599063 this pkg is very important medical needs I only live 3 hours from Rochester when can I expect my pkg.I need it now
Reply

reviewicon
1thumbsupthumbsdown

Very poor service should let customers know stays of there orders and why orders are being held for long periods of time. I've been waiting since 4/7/2020 for a update on delivery. Should have arrived 4/15/2020 by end of day. I understand the pandemic but just let customers know or reroute deliveries if your not doing them at this branch. Just let people know what's going on.
Reply

reviewicon
thumbsupthumbsdown

my package is sitting @ your post office when is it coming
Reply

reviewicon
thumbsupthumbsdown

Since 4/6 I have had 6 packages just sitting at the Rochester post office. How can i get an update on when I will receive them.
Reply

reviewicon
-1thumbsupthumbsdown

Me too! I'm trying to contact them NOW! because this is beyond ridiculous. My packages has been sitting since 03/31/2020
• Replied to Justin Conrad

reviewicon
-1thumbsupthumbsdown

I have two packages that have been sitting since 4/3. They do not answer the phone. This is ridiculous. I need my packages.
• Replied to Justin Conrad

reviewicon
thumbsupthumbsdown

OMG supposedly UPS delivered to USPS 4/9 for delivery 4/11. USPS website says no information available till package is received! Nobody answers the phone. Really??
• Replied to Justin Conrad

reviewicon
thumbsupthumbsdown

My package has been sitting at your PO for over 5 days. USPS tracking #9200190264373302352142. Thank you, Charles
Reply

reviewicon
1thumbsupthumbsdown

I am disgusted by your delivery service these days
Reply

reviewicon
thumbsupthumbsdown

I shipped a package to germany 14822 and USPS shipped to Canaseraga, NY 14822. There, they saw that it was to germany and sent back to Rochester Post Office. Now nobody knows where the package is and nobody answer the phone in Rochester, bad service
Reply

reviewicon
thumbsupthumbsdown

Hector, I have a Germany APO box and they told us here that if you guys in the states fill out the customs form by hand, they will send it back. They want the customs forms printed out via computer.
• Replied to Hector G Gomez

reviewicon
thumbsupthumbsdown

Mr Daniels, are you in USA or in Germany, How can resolve it to return the box to me?. I already filled a claim case DE5346987 and provided the Custom forms when shipped. I don't understand why don't reurn to me. USPS did an arror on the begining sending to the wrong place, they must resolve it now!!!
• Replied to Hector G Gomez

reviewicon
thumbsupthumbsdown

Is mail be delivered today 3/26 Park Ave 14607??
Reply

reviewicon
-1thumbsupthumbsdown

I have a package shipping from your PO but I am not receiving it because the address is wrong. It should be Linda C Edwards 587 Fries Blvd or P O Box 277 Ansonville Nc 28007 not Wadesboro. Was told by postal service to contact you all. I tried calling but no one answers phone. I hope you can help. This package is just going back and fourth. Thanks I can be contacted at 704-826-8722 or 704-695-4909
Reply

reviewicon
thumbsupthumbsdown

Phone rang and rang. No one ever picked up.
Reply

reviewicon
thumbsupthumbsdown

They do not answer the phone. I am trying to get a burial flag and the VA said to call the post office ahead of time to make sure they have them. tough luck I guess?
Reply

reviewicon
1thumbsupthumbsdown

I have been trying to reach this Post Office for hours as a package I sent was deemed Undeliverable and the person who is waiting for the package and myself have been calling for hours to verify information for redelivery...this is just horrifying that a post office refuses to answer their phones....Littleton NH Post Office has been trying to reach you as well for re delivery...
Reply

reviewicon
thumbsupthumbsdown

THEY DONT ANSWER THE PHONE
Reply

reviewicon
thumbsupthumbsdown

Answer your phone! idiots!
Reply

reviewicon
thumbsupthumbsdown

This post office is horrible.No one ever answers the phone
Reply

reviewicon
thumbsupthumbsdown

ANSWER YOUR PHONE!!!!
Reply

reviewicon
1thumbsupthumbsdown

Why have a phone if you don't answer it???
Why require an appointment if you don't answer the phone to make the appointment?
I really would like to know.
Fustrated
Reply

reviewicon
thumbsupthumbsdown

Why are home mail deliveries so late. Our mailman usually delivers our mail around 6:30 PM. This is ok in the summer because it's warm and it's still light out. But 6:30 when it's pitch dark out and blowing snow is not a good time to trudge out and get the mail. Can't you put more carriers on the route?
Reply

reviewicon
-2thumbsupthumbsdown

Doesn't anyone at the Post Office ever answer the phone?
Reply


*postallocations.com is not a part of, or affiliated with, the official United States Postal Service (USPS).