Just remarkable how horrible this post office has become. Over the last three weeks they have lost two packages, while claiming they were delivered. I understand the problems, but the straight out lying is just unforgivable.
I want to complain about the package with transfer number 9405510205958168575520. I forgot to put the house number but a week ago I communicated with the post office and they solved me by adding such a number and they told me that in two days it would be at my house. 1 week have passed and the package never came, I called again and personally I went to the offices but they do not know where my package is. They told me it is in Thornwood and there they told me it is in Pleasantville. It is unacceptable that they do not know that after so many days no one will solve my problem. I thought it was already solved but today I called again and it seems like the first time that I called and it is not true.
Until recently Bernadette was our regular postal carrier. She was so polite, efficient and caring. We all got our own mail placed in our mailboxes.
Given the pandemic, I can understand that you might be short handed but I got receive mail only once or twice a week and oftentimes I get mail that is not mine and my neighbors get my mail.
I want to report the unacceptable recent (2) practices by your mail delivery employee.
1) I expected the parcel with the trucking Number:
9406108699939430751463 to be deliver on 11/29/2019 at 8:00 P.M. The parcel was not delivered, and the USPS employee falsely stated online that the parcel was left at the office at my request. Furthermore, the employee continued to state falsely that the attempted delivery was made that date on 8:39 P.M. I personally checked the mailbox at 9:00 and no any notice was left for my attention.
2) A week ago, the USPS employee left the parcel, that required to be signed by me, outside the garage door exposing the valuable parcel for the risk of loss.
These totally unaccepted practices should be investigated in order to correct inappropriate delivery procedures.
There are 3 apts at 8 Parkway Terrace 10570. The mailboxes are clearly marked. Please have the letter carrier separate the mail. I know the regular guy left but this lack of thoroughness has been going on every time the regular postman was off.
I had a very unpleasant encounter with a Pleasantville Post office employee two hours ago.After I parked behind the P.O. building, he came up to me and told me I had to move because I wasn't allowed to park there.I replied that there were no "No Parking" signs and no other indications that I could see that I could not park there.He then became belligerent, so I asked to see the Postmaster.At this point he called me a "Racist". This was witnessed by two other people.Another postal employee finally showed me a sign, (not visible from where I was), that did say parking for apartment owners only so I promptly moved my vehicle. By this time the employee who called me a "Racist" was nowhere to be seen.Having things to do I did not take the time to file a complaint. I might later.However, a person should not be called a racist when they said nothing racial whatsoever.And since this person was representing the Pleasantville Post Office, this would be a good time for the Postmaster to review/repeat their racial sensitiviry training program. Or start one if they do not have one yet.