Postal Locations

I mailed a package to be held at this location for pick up. Tracking showed that it was delivered to this branch. However, every time my daughter went to try and pick it up, she was told that they could not find it. They then told her to call USPS, which she did, and was told the same thing. I have done a search request and have tried to file a claim with no luck. I feel like there is no recourse or compensation with USPS. They make it impossible to find a package or get a refund. I do not understand how a package can show that it was delivered to this office, never picked up, but unable to located. Sounds like this location has some untrustworthy employees working here, not to mention the fact how impossible it is to get a refund.

My mail is often delivered to the wrong person. When you call to complain or ask what is going on, they hang up on you. I had a registered letter coming. They left an orange slip WHEN I was HOME. No one rang the bell. I then requested a redelivery the next day online and had a confirmation. I was home all day and they never came. Today, I get a third (never a second) delivery attempt sign and I've been here all day. I called to see why and they hung up on me again. Neighbors complain that they don't get their mail, get others. What is going on?