Worked the windows for 25 years. There is something very arrogant and condescending about West Side residents. Most treat you like waiters, expecting you to seal thier packages, take thier verbal abuse and impatience. When you react in self defense, you're RUDE! I left customer service and it's the best move I made. Advice: Speak fluent English, Buy packing tape, put down the correct zip codes and ADDRESS your parcels. Stop complaining about lines when YOU create them. Human beings are deeply flawed and the West Side is proof of that. Change your attitude of entitlement. Go to another Post Office.
For all the people, like me, who hate this post office, I would normally advise you to write your Congress rep. That would be Gerrold Nadler. But I have written Mr. Nadler about this post office, and been ignored. Constituent service is not in his vocabulary. Fortunately, he will have a viable opponent this fall and you can vote for Carolyn Maloney, who, unlike Nadler, may be interested in helping her constituents.
Last week I had to call to pick up my email because there was no delivery from Friday until Thursday. Today is Wednesday and again no mail from Friday until today going to call to see if I can pick it up this post office is getting worse and worse each and every month can't they do something about it. That is the planetarium post office on West 83rd
The lobby was packed. One male clerk was speeding through the line, while the rest of the clerks were spending 15 minutes doing nothing. A thin Jamaican man, with a heavy accent was answering customers questions. Aside from the liquor on his breath, he continually addressed me as ''MUM''. Cant Planetarium find a lobby person that everyone can understand??
Must we be punished with the music and news stories that the mail guy plays whenever he delivers mail and lasts from about 6:00 to 7:30, if we as public citizens would do that, it would be stopped. I have called the manager of this location to submit my concerns that we have to put up with because this man decides that the whole neighborhood has to listen to his music. The manager does nothing EVERY SINGLE TIME.
Horror! That’s the only way to describe Planetarium Station. No one ever answers the phone. Why does the post office charge for its services - they don’t provide any - mail hasn’t been delivered since Thursday and today is Tuesday.
Mail not delivered Monday, January 8, 2018. Called P.O. at phone listed and NO ANSWER Monday or Tuesday.
Last week waited 48 minutes in line to check on the status of a certified letter I had arranged on line to be redelivered, and the clerk would not look it up. When I brought to her a printout from a machine that said the same as the printout from internet she refused to look at, she finally went looking for it, and it was sitting in the P.O. and not out for delivery as their system indicated.
Going to the Planetarium USPS office in the Upper West Side is like taking a magic trip in the 80's soviet russia.Your trip begins as soon as you enter the building, which welcomes you with its gray walls and fluorescent lights that will undoubtably remind you of a Soviet Prison. Before going on the line, take the time to do a little stroll around it, and look at the people: their faces show the inimitable expression of resignation -- they hate being there as much as you do, but they try to conceal it as much as possible because they know they have no other choice.Now, take your turn in the long line. Notice how even though the office has six teller windows, only one or two are open. Just like soviet russia.While you wait, you may see some guards (I mean staff) walking around, not answering your questions. Contrarily to the local belief, you can actually talk to them without being tased down to the floor, even though their attitude towards you will make you think otherwise. However, do not ask them any question about shipments, passports, stamps, or anything USPS-related. It seems that their knowledge fades as soon as they exit their teller window. If you do not speak loud enough (ie: you're a normal human being), they'll yell "I can't understand what you're saying" and they will walk away.Sometimes, some of the guards (I mean staff!) will review the paperwork you filed and will very vocally and loudly chastise you if anything you did is wrong. Remember that humiliation is a cornerstone of soviet russia, and they do make good use of it.Every time I go there, I really enjoy the experience! It's so rare to find companies that will yell at you, talk to you with disdain, ignore you and walk away while you're talking to them.All in all, here's my review:+ I liked: - The soviet-style decorum ; - USPS employees and their "I don't care, I'll never get fired" attitude ; - The line that never moves ;+ I disliked: - It takes 45mn to send a package ; - I could not send a novelty postcard to Europe without filling an "export form" because the envelope was "too thick"
Try something. Call their listed number here and notice that NO ONE EVER PICKS UP. 212-873-5698 If they do pick up, they will hang up immediately. I called the Post Office Consumer Affairs division to complain and tehy literally could not care at all. It's very frustrating. The US Post Office was once the pride of the USA and I think all you need to do is look at the reviews on YELP or Google or elsewhere and see that no one thinks these guys have any value or purpose. It's sad to see them ruin what was once a great thing for America. One mystery shopper visit here (and you know that the executives at the Post Office know this, yet do nothing) and you will immediately want to fix this. If only someone at the Post Office cared about anything we could reclaim getting and sending mail as one of the best things America ever figured out. Post Office people, we can do better.
Tell me about it. I had the same experience. I tried calling to no avail. That is so unprofessional. I think we should go up the chain of command till something is done. We should not have to be disrespected by the workers.
• Replied to KS, Upper West Side, NYC
This is the worst post office I have ever been to (and that includes 3rd world countries). The staff is unhelpful and yells at customers. When there is a long line and one of the staff is idle, he won't help. Nor will they answer questions. One staff member one day closed her window in my wife's face, in the middle of the conversation, because "it was time for her break". The lady handing out the packages always yell at people because "they do not have the receipt" -- receipt that most of the time the mailman does not bother leaving in the people's mailboxes!!Worst office ever.