Mount Vernon Post Office

15 S 1st Ave, Mount Vernon, NY 10550

Contact Numbers

Phone: 914-668-7672
Fax: 914-668-3475
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 6:00am - 5:45pm
Tuesday 6:00am - 5:45pm
Wednesday 6:00am - 5:45pm
Thursday 6:00am - 5:45pm
Friday 6:00am - 5:45pm
Saturday 6:00am - 4:00pm
Sunday Closed

Last Collection Times

Monday 5:00pm
Tuesday 5:00pm
Wednesday 5:00pm
Thursday 5:00pm
Friday 5:00pm
Saturday 2:00pm
Sunday Closed

Passport Appointment Hours*

Monday 10:00am - 4:00pm
Tuesday 10:00am - 4:00pm
Wednesday 10:00am - 4:00pm
Thursday 10:00am - 4:00pm
Friday 10:00am - 4:00pm
Saturday 1:00pm - 3:30pm
Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Street Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Fleetwood
65 Fleetwood Ave
0.6 mile away

Sandford
440 E Sandford Blvd
0.7 mile away

Cranford
690 E 241st St
0.8 mile away

Pelham
26 1st St
0.8 mile away

Reviews

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This letter is in response to the second time the Postal person has claimed they delivered my package to Levistor ;my packages where not delivered; NO WAY!!! I will make every effort to locate my packages; Eyewitness News will help me!! With my Search I just can’t put our money and receive no good
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I have an eBay order that’s been at this post office for almost a month now and when I call they just let the phone ring. I’d like them to ship my item or explain the issue so I can resolve it.
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The new mail delivery person keeps putting the wrong mail in our box. When I brought it to her attention , she said "SO?" with a shrug and kept walking. How do I report this person? I am not the only one. On our block we seem to be doing her job!
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I stopped by the Fleetwood post office this morning. First of all the doors didn’t open till 9:06. Then the nasty woman opens the door yelling every one back up 6 ft. With out her masks as we entered she’s carrying on so I asked her where’s your mask? She replied, go &$&@ yourself I ain’t serving you! Tell who ever you want so I replied go “:&& your self!!! Clearly she’s on drugs or something. I’m sure this is not he lr first run in with people.
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I have zero tolerance for rude employees especially of any state or government entity. On March 10, 2021, I rented a P.O. Box from S 1st Avenue post office in Mt. Vernon, NY and to date May 18, 2021, not one mail in the box. Everything keeps coming to my old address (even though I filled out a Change of Address Form) and all I hear from them is either "no supervisor is here for me to talk to" or they're seeing more than one change of address forms. Well after I did the first one and in April I had to go and check out why I wasn't receiving mails in the P.O. box, that's when a clerk told me to fill out another form correctly to have the problem fixed. SO yes I filled out the forms twice in the space of a month to have a problem rectified. Now a rude and very dismissive 'supervisor' (Tawanda Konagray) who doesn't take time to or was just not interested in listening to a paying customer's issue, kept asking me for Ids, telephone number and other questions (for which I complied and obliged), but it would not answer the one question I asked, "WHY WAS I {STILL} NOT GETTING MAILS IN A BOX I PAID FOR - 2 months later?" I asked for the service to be cancelled and money to be refunded and was only refunded half ('post office policy'). The WORST post office in MOUNT VERNON, NY. One day this past winter, all my neighbour's mail came in our box. Makes me wonder where my mails end up sometimes, because for sure, there are mails I have not received and have had to ask for it to be mailed again. Long lines inside the post office with 2 clerks (sometimes 1). Then they cry when they are out of a job and unemployed.
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Since the phone seems never to be answered, I wonder why this post office has a phone. I am out of the area at this time, and my mail is being returned to senders. I have no way to contact anyone to find out what can be done to stop this. Therefore, I can only rate the service as being extremely mediocre, and certainly not on a level expected from a professional team of workers. Are they all beginners?
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Some people are not going to work out, that's why the U.S.P.S. has a pro- bationary period? And some are Temps, so instead of complaining take a pro-active position remember that the person is new, lazy or disgruntled? Then ask yourself, what are the odds of receiving my mail and the answer will always be the same 50/50? Just like living to see tomorrow? May God help us all?
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I am very upset and angry with the service at this post office on 15 South first Ave, the worker's don't know how to talk to the public especially the supervisor. They miss place your mail . they keep putting my mail in other mail box. I made a complaint and the same thing keep happening I am frustrated with this behavior. I need them to learn to deal with the public with respect.
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I'm waiting on my package, when I check my tracking # it said they were at my house to deliver. I checked my surveillance camera and realized that no one was there. My daughter was home all day plus they did not leave a receipt that they were there. I reschedule delivery 3 times, still did not get my package. Called 800 # they put in a service request and told me to go pick up the package the next day., I went and a very rude clerk that didn't noticed that she had a full line of people waiting on her while she was sitting around doing nothing told me that my package is not there, I should come back the next day. I am not going back I've waited more than an hour just to hear my package is not there. There were three other people in front of me all came in for package and didn't receive them. This post office is a disgrace needs to be locked down
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Lived in Mount Vernon for 5 years and I am so disappointed with this post office. The carriers are the laziest. You can’t get a package you clearly paid for, including shipping charges. They have a system where they automatically say it’s delivered and it’s not. I went down on serval occasions because of the same crap. Oh they say it’s still on the truck after 5 days. And knowing they sent me a slip to pick up at the post office They will not do a second attempt? Really? You never did the first! I report it every time to companies I purchase from and get a refund or have them reship by FedEx or any other company that’s not affiliated with the post office. I let them know if the package isn’t returned to them they should consider it as theft and start investigation against this post office. Some of The post office employees are lazy or incompetent and should not be on a payroll. Sad and True.
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hello ... can I register the car and the license plates there?
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12/292020 at 3:30 pm At 129 South 4th Ave. I watched the post office truck pull up. Waited by phone to ring to give him access to building. Bell never rung. Went back to window and watch him jump back into truck with package in hand. So I go downstairs and check mailbox right away nothing. He wrote left on from porch or at door. He never left it I have front window and seen exactly how he jumped back in his truck with my package. I always track packages and always home watching out. Post Office refuses to pick up phone so people can file a complaint. Is anyone aware of who I can contact? Because this is considered theft.
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Sorry date was 4/29
• Replied to Semedo

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I live in mount Vernon and for the past two days nobody in my neighborhood got mail delivered???
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I was just asking my neighbor this same question.
• Replied to DEIRDRE STOKES

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How do you not have postcard stamps?!! HOW?!! Is this a post office or not? Post cards are not ao rare of an item that you cant have stamps for them. You suppose to sell the darn stamps!
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Our Mail is not being delivered to the appropriate houses on South Terrace. I called the customer care center to complain they took notes (2 times so far) and told me someone from the post office on first street in Mt Vernon would get back to me. A supervisor just called me and asked me what the problem was and I told him our mail on south Terrace was being delivered to other peoples houses and that this is the second time I am complaining about the problem. My neighbor is receiving all my mail and delivering my mail to me not the mailman. I also have had other peoples mail from my block delivered to me and I have had to deliver it to them. This has happened three times and we (my neighbors and I) have complained before to the post office, but the same issue of not receiving mail is still happening. The other problem is when the supervisor for the carriers called me he said to me that "he needed to talk to the carrier to find out if this is happening/whether or not the mail carrier actually delivered mail to the wrong house." I said really... you don't believe me! He said "the carrier will tell me the truth if he didn't deliver the mail to the right home." I could not believe my ears to find out that the supervisor for the carriers at first street in Mt Vernon was questioning what I was saying about not receiving my mail. Why on Earth would I lie about that! He began speaking to me in an unprofessional manner continuing to vouch for the carrier and I told his butt-off for questioning my integrity. I do not have the time to listen to foolish unprofessional people and I am so disturbed with the lack of professional behavior at this post office especially the mail carrier system, the supervisor on down. How can this terrible situation be fixed? If we cant depend upon the USPS then why do we have them?????
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ABSOLUTELY TERRIBLE BUSINESS....ACCORDING TO YOUR BUSINESS YOUR HOURS START FROM 8:30. I COME TO YOUR OFFICE WITH A $20 TO PURCHASE ONE STAMP. AFTER STANDING THERE AND WAITING FOR PASSPORTS TO BE PROCESS FOR 20 MINUTES ON THE LINE ONLY TO BE TOLD THEY DON'T HAVE ANY CHANGE TO ACCOMODATE THE PURCHASE I NEEDED. YOU ARE A OPERATING POSTAL SERVICE THAT STARTS EARLY AND BY 10:00AM YOU DON'T HAVE ANY CHANGE OF A TWENTY. AND TO BE TOLD BY YOUR STAFF CAN I USE MY DEBIT OR CREDIT CARD. YOUR STAFF STINKS!!!! THE POSTMASTER IS NEVER THERE!!!! AND THERE IS NEVER ENOUGH PEOPLE WORKING. 5 WINDOWS WITH ONE WORKER WHO IS MOSTLY THE FIRST ONE THERE. THEN THE OTHER 2 OF YOUR WORKERS COME STRAGGLING IN AND HAVING A CONVERSATION. I THINK YOUR OFFICE SHOULD BE CLOSED THE ********* DOWN!!!!!!!!!!
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This has to be the worst post office I’ve ever encountered. They loose packages. They mark items as delivered to mailbox and nothing is ever located. They mark items as available for pickup and when you go to retrieve your item. Nothing is available. It’s utterly disgusting! And it’s infuriating. You pay for products never receive them and because it’s marked as delivered to mailbox. You are out of money and product. Disgusting service. Thieves.
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Package ready for delivery notice left, package not found at substation indicated. Directed to the main post office in town after a 30 minute wait. Given a telephone # that is never answered. Went there, asked for the right window for the delivery supervisor, found no one at the window for 15 minutes. Others in the back could see me but ignored me. The supervisor eventually came, took my telephone number and package barcode #. He never called. GO FEDEX.
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Missing packages very often lately ~ Getting other people’s mails. Mailman should be more careful distributing mails snd packages. Very stressful not getting mails and packages properly.
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They never answer the phone
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Many of our residents' checks are being returned to the bank because "address is unknown!" We have been here for over 67 years! Our residents are not receiving important documents/bills such as mortgage bills and car registration renewals. This is unreal. I call the PO many times and no one answers! Very frustrating. My residents deserve much better than this!!!!!!!
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Disappointed in Mount Vernon P.O. on 1st. Can seem to find package and never picks up phone. What and why are u guys still open for business for.
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It would be nice to simply get someone on the phone. So frustrating
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The mailman drops off mail, doesn't take my company's outgoing mail and instead, picks up UPS packages left on another desk. I am trying to just get a person at the P.O. on the phone and it's impossible. There's no mystery as to why the USPS is going to be nonexistent soon.
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USPS stole my 300$ I sent to my grandson in mount vernon and are saying that the delivery is going to be later than expected!!
• Replied to Kenny Frawley

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I am so disappointed by the service at the Mount Vernon postal office on 1st street. As stand on the line to check for a package that was indicated delivered yesterday. Customers expressed out loud that the office inconsiderate and rude. They describe it as "ghetto". I then observe the attended walk away from the window as she waved her hands in the air, although there was a line that extended past the entrance. When I am arrive to the service window, I was informed that my package could not be located and there was nothing they could do. I do understand the challenge of delivering packages during the holiday time, however, when the attendant tells me that the package was delivered to a mail box, I was taken back, because there is no mailbox at the delivery address. I guess the longer you live the more you learn.
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