Don't usually write reviews, but I really like this Post Office location. Why? It has onsite parking. No driving around looking for parking, walking distances from the parking spot to the Post Office AND best of all no anxiety about $35 and up parking tickets.
USPS employees often get a bad rap. But my gosh, look at the volume of mail/parcels that they have to move! And they do so with more often great success than not, but hey, things happen! On that note, I had a parcel misdirected to the Co Op City Post Office. I live in Upper Manhattan. So I called the local number at the urging of my carrier, Jason, best USPS carrier ever! Alexandra, over in Co-op City, answered the phone on the second ring. I explained my situation, and she immediately put my mind at ease with her calm and knowledgable professional demeanor. By the end of the call, all was good and I was left feeling confident that my parcel will be soon on its merry way. So often people give USPS employee's grief, but this review is here to state that the majority of these employees are hardworking and diligent in providing the community excellent service. So BRAVO to Jason and Alexandra for the great job that they do! Thank you. -SF
This post office is the worse. My daughter tracked her package and found that it was delivered to 19A. We have lived in 19H for 20 years. We are the only family in my building, on my floor with my last name. The family in 19A returned the package to sender on Monday, Dr. Martin Luther King, Jr. day. The very next morning, Tuesday, my daughter went to the PO. They said they still have the package but it’s being processed to return to sender. My daughter asked if she could have the package and offered her State ID, but they refused it and said it has the wrong apartment. My daughter needed this package for her birthday this week. So I called the PO to ask to speak to a supervisor. The woman who answered the phone put me on holds down never came back to the phone. I called my daughter who was still there. My daughter said the woman asked her if she called her mother. She then told my daughter she was the lead clerk and the supervisor did not come in today. My daughter told me, she is not. coming back to the phone. The woman never came back, after I waited 30 minutes and I called back 4 more times and no one answered the phone. How unprofessional.