Postal Locations

My package is showing at the “Post Office” , not only the are delivery option is not available because once a “Mail Man” takes it back to the Post Office he will never attempt to re-deliver it , I’ve coming down to the Post Office since 02/14/2026 making a line for 3 Hours , and while waiting I got sick and had to leave . I came back 02/17/2026 at 8:30 AM not only waiting outside in the cold after 2 hours waiting the only Clerk looking for packages “Russell” stated who couldn’t find it , he asked for my address name and phone number and told me he would call me back never did. I came back again the same day in the afternoon and a young woman covering him told me he was at “Lunch” again left without my package. I came back today 02/18/2026 made the line for 2 hours another Clerk told me “Russell” was off and again the Clerk today couldn’t find my package. The manager an older black lady with a very nasty attitude said she couldn’t do anything what did she wanted me to do? and that they were short in staff yet she refused to help the “Clerk” or send anyone to help him, so he is all by himself in a “Sea” of packages , he asked me to come again tomorrow like if I don’t a job an other responsibility someone needs to be held accountable for the situation happening in this location , people here are been treated inhumanely ,they attitude towards Customers is very unprofessional,hostile and just very bad!”Clerk”said if we didn’t shut up he will close the window. Is also none workers hate the manager and therefore they are not coming to work or just refuse to do overtime .I think is time to contact the NEWS 12 team and expose this manager and the office.