My mailbox #9 at Turnberry Park was found open twice on two separate occasions. I have both keys to access the box. I have not had an opportunity to speak with the mail carrier but I am very curious and anxious to find out how this may have happened.
There is a man who works at the counter in this post office who is extremely rude and sarcastic. He made a sarcastic comment to me 15 years ago about my father's death, and to this day I still avoid dealing with him. I should have gone to the postmaster right then and there and demand something be done about him. Grey haired guy!!
The customer service at this location in West Bloomfield is severely lacking. I had a passport appointment scheduled and the postal worker (female) who handled it was rude from start to finish. I had my young children with me to get their passports for the first time and she was obviously annoyed by this. She carelessly tossed our documents and photos around and presented a negative attitude the whole time. I had filled out a portion on their forms wrong, and she walked away shaking her head, rolling her eyes; clearly upset that she had to get me a new form to correct this mistake. She was unhappy and unhelpful from start to finish. Before we left, I made sure to apologize for any inconvenience I may have caused, and the only response was a look with a "Pfft." Totally unprofessional and not fitting for the services of the USPS. If you need passports or any other face-to-face service, I would recommend you steer clear of this location.
Westbloomfield P.O. IS THE WORST!! Package held for 12 plus days... went to P.O. they couldn’t track the number. Spend 35 minutes there. Seems to be a lot of unnecessary walking to the back to track a package. You would think they would have a computer up front to track. The lady with the brown hair is very nasty. She needs to retire.
I was supposed to receive a package on 5/18/2020. The tracking number I have, 9500 1109 5268 0135 5176 97 shows it arriving at the Detroit distribution center on 5/15. Tracking indicated it left Detroit on 5/22 (one week later!). It arrived at the West Bloomfield Post Office on 5/22/2020. I keep getting text messages my package is enroute. Enroute to where, because it is not at my house.
I have tried calling USPS and the WB Post Office---no one answers.
If I do not hear from someone within 24 hours, I am going to the WB post office, to see where my package is. Supposedly, it is there.
This is the second time in two months that I have not received my weekly issue of Time magazine. In addition, it is rarely delivered on Saturday as was the case for years. Now it often doesn't arrive until Monday, or like this week, not at all! Please see what is causing this problem and correct it.
Just watched the mail delivery person hit my mailbox because its pouring and she didn't want to get wet. The mailbox is sideways now. Half the time they don't shut it. What is wrong with your employees???
Worst service ever!!!
Today is July 9 and today I received in my mailbox the Detroit News papers that I was missing from June 25 and July 3.
Only 14 days and 6 days late!! Where were they all this time??
Something has happened within the last year that has changed our mail delivery service. We receive mail at all times of the day and night, or sometimes not at all. What is going on? How can we count on getting mail that is important to either go out from or come into our homes with such unreliable service.
I have tried speaking to the carriers, but it is not always the same person. How can you help?
I have called this post office on multiple occasions, because of missing packages, or late deliveries. They do not answer their phone, I have called at different hours of the day on different days. Awful service, I always try to use UPS or Fedex now because of how bad the service is .
I submitted a "temporary change of address" for both of the above from 6120 Westbrooke Dr. 48322 to 9509 Cottage Pointe, 49720 for the period from 05/02/2017 until 09/01/2017. While it seems that we are receiving important mail forwarded, out daughter-in-law is still finding "junk-mail" put into our Westbrooke Drive mailbox. Please have your mail carrier stop filling our box with that stuff, as you have done in past years.
William B. Lichtig & Barbara Kopitz
Tried to call and when I was transfered to the "operator" it rang 10 times then went to a busy signal. This has happened at least 7 tries. The reson I've tried contacting the PO is a concern regarding my Monday deliveries. Often the mail doesn't arrive until after 6 p.m. and has come as late as 9:00 p.m. I also will often receive mail which was supposed to be delivered to a different address (makes me wonder how much of my mail goes to the incorrect address). This past Monday I did not receive any mail, which is not ordinary, but I did check the mail box next door (the house is vacent and for sale) and sure enough, my mail was in the ex-neighbors mailbox.
this place is terrible -they are holding my mail hostage - been trying to reach someone on the phone there for 2/days - there were supposed to restart my mail delivery after my vacation hold - been waiting two days now for my hold mail - however they have delivered the mail that has come since the hold was lifted- can I get all my mail PLEASE!!!! A package was delivered during the hold period - which they returned - as they said I was not home when they tried to deliver it. HELLO - you are supposed to be holding my mail - remember- and now you tell me I was not home? The phone just rings and rings then hangs up. These people are idiots - I vote to close the post office period.
THEY DO NOT ANSWER THE PHONE 90% Of the time, & when they do, they are a bit rude! When I asked them to leave a message for the Windows Manager to please call me back, NO ONE EVER CALLED BACK OVER 2 MONTHS AGO!!!! TODAY 12/11/2015 I tried to call them 11 times and no one ever answered and I was never left with the option to leave a message as the phone call was cut off each time after me wasting 2 minutes of my life each call! This coming Monday or before, I am going to either call, email, or fax the above information to OUR USA POST MASTER GENERAL so that she know how un-professionally this West Bloomfield MI USPS Branch is being "Managed"!!! No wonder USPS is loosing MILLIONS of dollars each year, BUT I ASSUME THEY JUST WRITE IT OFF ON THEIR TAXES!!!
Extremely bad service. Paid for mail, with return signature. Never got signature and for 10 days nobody could tell me where my mail is, regardless tracking number. Manager promissed to find out where abouts is my mail. She never did.
Can't call to get a simple question answered, all lines go to voice mail and all voice mail boxes are full. Will now need to drive all the way over and won't know if I am bringing the correct documentation . . . Very frustrating.