Jeffersontown Post Office

3801 Billtown Rd, Louisville, KY 40299

Contact Numbers

Phone: 502-266-5844
Fax: 502-266-6799
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Last Collection Times

Monday 5:00pm
Tuesday 5:00pm
Wednesday 5:00pm
Thursday 5:00pm
Friday 5:00pm
Saturday 1:00pm
Sunday Closed

Passport Appointment Hours*

Monday 8:30am - 11:30am, 1:30pm - 3:30pm
Tuesday 8:30am - 11:30am, 1:30pm - 3:30pm
Wednesday 8:30am - 11:30am, 1:30pm - 3:30pm
Thursday 8:30am - 11:30am, 1:30pm - 3:30pm
Friday 8:30am - 11:30am, 1:30pm - 3:30pm
Saturday 9:30am - 11:45am
Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Lobby has Copier
  • Lobby has Vending
  • Lot Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Fern Creek Carrier Annex
6302 Bardstown Rd
1.6 miles away

Fern Creek
9100 Fern Creek Rd
1.6 miles away

Fern Creek Carrier Annex New
9120 Beulah Church Rd
1.9 miles away

Hikes Point
3050 Hunsinger Ln
2.5 miles away

Reviews

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Horrible service!! Had a package that needed to be signed for, I work from home everyday and no one attempted to ring the doorbell to have me sign for it nor did I receive a slip to come to the post office to pick it up. Next thing I knew the tracking says I have to go pick it up. I call the post office for two days with no answer, then do a Redelivery online for the next day and it’s confirmed. Then I watch the mail man drive right past my house with no delivery again. I call the 1-800 to complain, no human to talk too. Leave my information for a call back. The next day the manager calls Doug Green, telling me my package was there on the shelf for pickup. I said no kidding I’ve scheduled a Redelivery and been home and no one has brought it. He was extremely rude, no apology for the inconvenience and I asked him what the deal was with the delivery being delayed and he said he didn’t know what happens on the road?? Well that’s probably the problem, you’re the manager and don’t know what your drivers do all day? And he should have looked at the tracking to see I have attempted a Redelivery and no one brought it. I can see online it’s at the post office waiting for pickup. Very unhelpful and acted like I was an inconvenience for wanting my item. I wish people would stop shipping items via USPS. No wonder this location only has like a one star rating.
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I have tried to get my mail forwarded since 9/20/22. Still not receiving mail and it is 12/16/22. Important legal documents, ins. cards, credit cards have been sent to me at least 3X- still have not received. Called for days no response. Today I have called 6X!!!! Just horrible. Tried to put in a dispute with USPS headquarters 3 X they call the J town location who gives them the line "oh everything is fine with their forwarding". I am waiting on mail for almost 3 months now. no resolution!!!! Horrible location - this should be illegal.
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Pick up your phone calls it is important. I did not receive any mail last week for over 3 days.
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Our business in the Bluegrass park has only received mail once in the past week. This has been going on for a few months. If this could be improved we would really appreciate it
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We have had a business in the Industrial Park in J-Town for over 20 years now. I have never experienced mail delivery like it is today. This week we have had one day of delivery. Businesses depend on the mail everyday. The US Postal Service keeps increasing the postal rate, but the service is never improved. Something needs to change, this is ridiculous.
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I have pictures of my mail being delivered I get mail delivered one to two ti.es pre week I have mail coming every day do I need to get a p.o.box I can't wait for you to delivere my mail it's to important by the time I get it I'm late or miss out on what ever what do I have to do to get my mail
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As a business in the Bluegrass Indutrial Park, we are disturbed by the current mail service. It is Thursday and we haven't received mail at all this week. I sent an inquiry early last week after late and missed deliveries and pick ups. While many businesses are being impacted by worker shortage and Covid, the USPS is a federal, essential service that is obviously not prepared for driver illness or turnover. We don't know when we will receive mail again and are left to wonder if there is any response to the problem. How can a business industrial park not receive mail delivery at all for numerous days? Is there any prioritization or organization to ensure some kind of schedule, even if it is delayed or delivered on designated days? Do we need to have mail held for pick up or enlist a PO Box? The cost has been raised significantly and the service has done nothing but diminished. There needs to be a proactive repsonse because the reactive strategy is not working.
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Not only do I constantly receive other peoples mail in my mailbox and have packages frequently lost or stolen, but now our letter carrier has run into my car denting and scratching the rear corner, ran into my 1942 tractor damaging the steering sectors and got stuck in my landscape rocks.! And the post office will not answer their phone!
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This post office is horrible Twice I’ve filled complaints dr requested for my mail be brought To my dr Every month or two I’ve had to call To get my mail Now you can’t even get them to answer the phone
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Please have David Brown contact me
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I have never complained about any of your service. I am always pleased. However, today the mail carrier put mail in my box but did not take the mail out of my box. I had cards and bills that needed to be attended to today. I do not understand why my mail was ignored. I am so upset and I don’t understand why this happened. Are you no longer taking mail from boxes?
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Terrible service! I tried to call multiple times and the phone just rings - no one ever answers and then the quick busy signal. I did not receive mail for 4 days in a row, even though the automated email tells me I have mail coming (and this has always been accurate in the past). Not sure what's going on but this is TERRIBLE SERVICE!!!!!!
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I have tried to get ahold of the Jtown post office on many occasions but the line just goes to a busy signal after ringing for several minutes. I m trying to get the post master to complain about my postal delivery man who has not delivered my mail for many weeks. He left a green card in my mailbox with information about a vacancy in my box. I was very sick for several weeks so I didn’t get my mail so he took my name out of my box and left the green card. I filled out the card and left it in my mail box for him. He hasn’t delivered my mail since. Yesterday he left another green card in my box which had writing all over it. I filled it out again and left it in the box. This mailman is not doing his job!
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Service gets worse all the time. Watched the truck come in at 8:30 and go down the road...finally came back passed our box which had the flag up. I had notice from a shipper that package was out for delivery via po today...I am missing a bill that should have come last week. Already contacted merchant and had them re- send. what is going on? Mail at 8 at night? We are less than mile from PO why do they not hit our street on the way out Taylorsville? We are 14 homes.
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My mail has not been picked up for three days I have bills and Christmas cards that need to be picked up. I need to know if they are going to be picked up today!!!! My address is 693 Dawson Hill Road 40299. I have lived her 19 years and never had a problem. I've called and no one will pick up. Poor management
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Mail is not delivered in a timely manner. Difficult to get any help or answers from the Jeffersontown 40299 Post Office. Under staffed and staff that is there is not very knowledgeable. Completely unacceptable!
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My customers package was delivered to her previous address, even though her change of address was effective A week before the package was actually delivered. She has had to go into this office at least three times to talk to someone. she is told that I have to file a claim… Which I had already done two weeks prior, The next visit they give her a number for me to call… And I have called multiple times on multiple days and it rings for over three minutes and no one ever answers. I have been in contact with the 1-800 USPS number (which is a freakin JOKE) wait times of 40 minutes to an hour and a half are unbelievable... three times I’ve had to wait to talk to someone who could not give me any information other than a phone number that doesn’t work. The last time I was told I would get a call back in 2 to 3 days, and it’s been a week and I still can’t get a hold of anyone. I wish there was someone somewhere that could do something about this pathetic customer service, but no one seems to care because there isn’t another option for their mail service.
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Johnny Jackson. How can you leave a message to call you back when I tried for two days almost non stop and no one answered the phone.
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I’ve lived here for 13 years I still get mail from previous owner, neighbors mail and now i’m Dealing w/ Johnnhe the person that supposedly runs the show she hasn’t sent me my money for a lost package for the postage cost never mind that the recipient never received there package I lost money and a beautiful Patagonia which was very expensive. I dropped by there with my broken foot hand delivered proof of my postage emailed twice no reply there either horrible horrible horrible service and still nothing it’s very upsetting not even a return call no answer at jtown post office either pitiful past ridiculous!!!!
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Always long lines and under staffed in the post office. I mailed a priority letter to Frankfort on 2/8 and it still hasn't been received on 2/15! Customer service at the 800# has a call wait time of over an hour to follow up on my case after 48 hours, and the branch doesn't answer the phone. Someone needs to find and deliver the mail I sent as it's extremely important! Unbelievable, it all starts with the boss.
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This is the worst USPS I have ever dealt with. Our mail is constantly going to the wrong houses. Sometimes we get other people's mail. And there have been multiple instances of the Jeffersontown Post Office messing up our forwarding from moving from Lexington. We constantly get mail that belongs to the old people. And mail that is addressed to my husband and myself to our NEW & current address has been sent to the previous owner's new house. We have also had mail addressed to our new address get delivered to J-town post office and then somehow make it back to our OLD address. The latest incident is we have a package that was delivered to a neighbor, and currently we don't know who. Seriously, how hard is it to match a name and address?????? This has gotten infuriating. At first it was laughable. Not anymore.
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