I requested mail forwarding to my new address in Florida from my previous address that is serviced by this post office location because I was informed my stimulus payment would be mailed to the previous address. The original mail forwarding request was made almost a year ago so, to ensure my mail would continue to be forwarded, I opted to pay the additional $19.95 for a 6 month extension of mail forwarding, just in case. My stimulus payment was mailed by the IRS on March 26, 2021 and I still have not received it at my new address, as well as a car payment bill and a phone bill that has been forwarded previously. I put in a customer service request on the USPS website requesting an update on the mail forwarding, as I should have received the my mail by now. The rep who assisted spoke with this branch office and the branch representative advised "everything that we received was forwarded." I call BS! If that was the case, they would have forwarded the stimulus check along with my car payment bill and my phone bill by now for sure! I believe this post office delivered my mail to the old wrong address, instead of forwarding as they advised they supposedly did (and as I PAID FOR) and, as a result of this, I will not be able to receive my stimulus because if the check is not returned to the IRS, they will not cut a new check. The fact that, in these times where MANY families are in DESPERATE need of the economic impact payment, that the post office reps can, so nonchalantly, lose someone's mail with no repercussions, is beyond me. I am devastated by this situation as I feel there is nothing that I can do, I can't request a new check because they won't return it to the IRS, I can't update the IRS because they aren't taking any calls about this topic at the moment (I tried more then 5 times) and no one at the post office is trying to do anything to help me locate my mail, which they are obligated to deliver properly!!!!!!! I can't believe this is the treatment I get from this post office!!!! NEVER trust that they will deliver your mail properly, they don't care if you get your important mail or packages or if you live or die for that matter. I guess I will have to find another way to get by without the stimulus because of their incompetence!!!!!!! Shame on ALL OF YOU who supposedly helped.
USPS must only hire dyslexic individuals for the Oswego deliveries. I have lived here for 14 years and we have cluster box units, so they are constantly delivering other peoples' mail to my box, and consequently, my mail to other people. Today I called Yorkville Post Office 6 times and waited and waited until the system disconnected me; on phone for almost 30 minutes. Letter carrier put parcel locker key in my mailbox. When I opened the parcel locker there were 2 packages for 2 different people whose addresses were not even close to mine! I locked up the parcel locker with the packages inside and threw the key and a note to letter carrier into the outgoing mail box. Hopefully he delivers the items to the right people tomorrow.
This is the poorest run facility that I ever dealt with. I am a 60 Year old man and never did I have this problem with not getting my mail. First move in in November 16th and did not get mail until one week before Christmas, then my carrier had vacation and my mail stopped again for two weeks. Whenever a new carrier is working this route I am always forgotten. Nobody ever answers the phone. They need to get there Sh-t together over there. I'm sick of paying bills late.
My priority mail package said it was delivered and I picked it up at my post office box. I work the night shift, so I was still in bed asleep when I supposedly picked up this package. I don’t like when the post office lies about a tracked package. Called to find out where it was, of course they can’t find it. Who runs the show over there? This is not the first problem I’ve had with them.
My dad recently passed away. We were picking up his mail daily. After a couple of days of not receiving mail, we went into the post office and inquired about it. We were told it was standard procedure to send all mail back to sender after 10 days of a death. We were told the Executor was to bring in a death certificate and legal papers stating who was the Executor and a card with forwarding address signed by the Executor. According to the Oswego Post office it is NOT standard procedure - someone did this on their own. There was a different person helping us when we went back with all the info. We were then told we only needing the card to "forward the mail". This has caused numerous problems. Invoices that we need have been returned. I feel this was inappropriate - someone took it upon themself to "return to sender". On top of a death of a parent, we didn't need this problem
When one of there post office carriers damage your mailbox and you call. All they say is we will put a hold on your mail and call you back. Four days now and no call back and they are doing nothing about it. Poor management. If I did not take care of my customers that pay for my check I would be fired.
My husband and I built a beautiful house in Windett Ridge subdivision in Yorkville, Il. We spent a long time saving, building our dream and chose this subdivision for many reasons. It was already an established subdivision that had a nice, country feel to it. We moved in, transferred our mail and never received a single piece of mail. When I arrived at the post-office I was informed they had no intention to deliver my mail. I was confused as I was paying taxes like everyone else. Apparently there had been some confusion between the builder and the city of Yorkville. I asked when I should expect mail deliver and the post-master laughed. They wouldn't deliver the mail to the type of mailbox that was installed. I was told to contact my builder. After hours of phone calls, missed bills due to lost mail, a missing jury duty summons and a large amount of frustration, I'm being told today the builder has to install cluster mail boxes. This subdivision was already established prior to these laws and these cluster boxes were not part of the plan. I find it frustrating as a tax paying citizen that there is no support for us, the people who go to work every day, pay our taxes and contribute to society. These cluster-boxes are unsightly and take away from the atmosphere of our subdivision. The mayor and several alderman have supported our concerns, yet not a glimmer of hope. I drove past the post-office in Plano a few days prior and noticed a BMW mail delivery car parked outside. Interesting that the cost to deliver mail to my home is so overwhelming and has resulted in over a year of battles. Perhaps we could review the way our tax dollars are being spent and place the money where it belongs, rather than extravagant vehicles and pretty buildings. My 3 year old son was so excited the day we moved in to open our mailbox. Now we'll never see a single piece of mail in it. What a waste. I just felt the need to point out how deeply disappointed I am in our system and urge you to do whatever is within your power to right this situation.