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Postal Waterloo Post Office
300 Sycamore St, Waterloo, IA 50701
Contact Numbers
Retail Hours
PO Box Access Available
Phone: 319-274-2210
Fax: 319-274-2275
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)
PO Box Access Available
Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Monday 6:30pm
Tuesday 6:30pm
Wednesday 6:30pm
Thursday 6:30pm
Friday 6:30pm
Saturday 6:30pm
Sunday Closed
Passport Walk-In Hours
Monday Closed
Tuesday 9:00am - 10:00am
Wednesday 9:00am - 10:00am
Thursday 9:00am - 10:00am
Friday Closed
Saturday Closed
Sunday Closed
Monday 9:00am - 12:00pm, 1:00pm - 3:00pm
Tuesday 9:00am - 12:00pm, 1:00pm - 3:00pm
Wednesday 9:00am - 12:00pm, 1:00pm - 3:00pm
Thursday 9:00am - 12:00pm, 1:00pm - 3:00pm
Friday 9:00am - 12:00pm, 1:00pm - 3:00pm
Saturday Closed
Sunday Closed
- Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
- You will need two forms of Identification with copies.
- A passport quality photo. Available at location.
- The appropriate application form printed and filled out, and the required fee for applying or renewing.
- You can find up to date costs, information, and forms at the State Departments Travel Site
*Appointments are required outside of walk-in hours to apply for or renew US Passports. Please Call 319-274-2219 or schedule online.
Monday 9:30am - 5:00pm
Tuesday 9:30am - 5:00pm
Wednesday 9:30am - 5:00pm
Thursday 9:30am - 5:00pm
Friday 9:30am - 5:00pm
Saturday Closed
Sunday Closed
- Bulk Mail Acceptance
- Bulk Mail Account Balance
- Bulk Mail New Permit
- Burial Flags
- Business Line
- Business Reply Mail Account Balance
- Business Reply Mail New Permit
- Duck Stamps
- Money Orders (Domestic)
- Money Orders (Inquiry)
- Money Orders (International)
- Passport Acceptance
- Passport Photo
- Pickup Accountable Mail
- Pickup Hold Mail
- PO Box Online
- Lot Parking
- Passport Appointment Hours
Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.
*Please call to verify information. Is anything incorrect? Let us know here
Nearby Post Offices:
Waterloo Annex
3314 Marnie Ave
2.7 miles away
Cedar Falls
221 W 6th St
4.5 miles away
Dewar
5916 1st St
4.9 miles away
Raymond
111 Commercial St
5.0 miles away
Black Hawk County
Reviews
*Comments below are not read by postal employees. Please do not post personal information.
Clarice pint
Package was paid for to be overnighted, and when it was delivered it said it needed payment however it was paid for. It was my daighters diabetic supplies and now she’s without it for 2 days. Not acceptable!!!!!
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Charles Corwin
-1
I had my mail hold from April 28 to May 5. I still have not recieved the mail I had held and have pills coming from the VA. My address is 4416 Vintage Lane, Waterloo, Ia 50701
Thanks for your help!
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Joyce Davis
Mailman just walked by. We had mail in our box with the flag up. Mail wasn't pick up. Why?
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Bart Maverick
This post office can't find anything when I go to ask about a missing box that was supposed to be delivered Dec. 10. still not found. Postmaster igored my letter.
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Lori Heidt-Johnson
My mail was put out before noon but never picked up Friday, November 4th. 119 Belleview Rd. Waterloo. It’s almost 3:00 today, Saturday, and mail has been out all day. I hope a postal carrier will pick it up today (my bills may be late and I will be penalized).
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Sylvia Hildman
Trying to locate a 1st class piece of mail. May be in dead letter has 2 checks in it and a birthday card going to Cedar Rapids Ia 52405 From Wesley IA 50483 5-23-22 NO ONE IN WATERLOO where mail is sorted. no one will answer a phone, mail box full so can't leave a message.
I also had 2 International pieces going to UK same date 5-23-22 Red Poinsettia STAMP one was received 5-30-22 the other never arrived. Originally these 3 pieces were mailed out of Wesley IA 50483...to Mason City....to Waterloo for sorting. None returned to me... 2 not received by recipients. written return addresses. So are they gone forever ? to no one?
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Zack G
Have called in several times over the past few weeks with no answer. Why have a number you can call if no one is willing to pick the phone up. Trying to not receive the mail of old residents of my home should not be this hard.
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Sarah LeGassick
1
Filled out an address change form. We get some mail delivered to our new house, some to our old house, some that never shows up, and some that goes to a different town. And no one answers their phone.
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Amber Rouse
1
Never answer the phone at the post office. Waited 2 weeks for a package. They left me a key for a parcel box that doesn’t work.
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Rich childs
1
What's going on there with mail. I'm from Kentucky I have had a package stuck there for 2 weeks in Waterloo ia
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evan f
I have only gotten mail 3 times since Feb 1st on Fay Street. I've never seen such a poor service. This is crazy, I've never missed a day of mail in 20 years in Cedar Falls or Janesville.
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TJ Olsson
1
We have not gotten mail for 3 days here on Campbell by the park. I am expecting an important letter from the VA. I see the mail carrier on Fletcher every day. Wondering what is happening.
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Lon h
1
We have not received mail but twice on EASTON AVENUE but twice in the last two weeks I have important papers and credit cards that been sent and have not received them.
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JMortimer
1
Our neighborhood has not had a mail truck in our area since Wednesday. I also am tracking 2 packages that arrived at the post office on Thursday - 1 was accepted Friday and the other has not been noted as accepted. What is going on at the Waterloo post office?
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Draga97
2
I’ve received informed delivery, which stated I am supposed to receive tax information and a lot of other important mail. My household hasn’t received mail in 3 days. What the hell is going on???!!!
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Matt Gibbon
1
50702. 2220 Easton Ave. Mail not picked up or delivered for two days. We are a business. This is a necessity. 50701 Lichty Blvd. Very spotty pick up or delivery. Sometimes three days no service. Very confused as to the service issues.
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Erica Schwarz
2
We are also having issues with getting our Mail in south Waterloo. Several days a week we don’t get mail delivered or picked up. Last week I had several pieces of Mail in the box with the flag up and it didn’t get picked up or received anything. This just happened again yesterday. Also the Mail is getting delivered later and later at night. The usual guy that delivers are Mail really needs to get it together, he will deliver are Mail then 30 minutes later he will come back and deliver something else! Unorganized.
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Dorothy Wright
1
I need to lodge a complaint against my mailman. I have the USPS Informed Delivery app and I was to receive 3 pieces of mail yesterday and 2 today. I HAD NO MAIL AT ALL!! I am continuing to mail for other people and wonder who is getting mine! This is unacceptable. He, I believe Doug is his name, has a real problem with numbers and names. This has been going on for months and months. Can we do something to resolve this problem?
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Cindy Becker
2
I've been trying to call the Waterloo Post Office and no answers the phone! What do I do?
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mary ann bullington
My mail was opened inside the mailbox.A key is needed to get into the box and there is no slot.Please contact me as to how this happened.
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Jeremy Aschbrenner
1
I’ve haven’t been getting mail for months and when I do it’s super late. So I went down to the post office to have my mail put on hold so I can pick it up there and see if maybe someone is taking it out of my mailbox. So I come into the post office to pick up my mail cuz I have the app that says that you have mail and when I come down they say oh we don’t see nothing for that address or name and I’m like how the hell don’t you. I got a email saying you scanned my mail in for the day. So how don’t I have mail. Starting to think I need to get the Cops involved maybe that will get them finding my mail.
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Patrick R Strait
The USPS governs itself. Good luck!
• Replied to Jeremy Aschbrenner
Carolyn L Timm
1
Why is my mail delivered at 8:30pm? I use to get it around 3pm and I leave for work at 4:30 PM. I don't like my mail left overnight.
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Melanie Billings
Hi. My package was delivered today. 12-28-20. It was left in the package locker. When I tried to retrieve my package, the key is not opening the locker. It would be nice if someone could get my package from the locker and leave it at my door. This would be nice.
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Avion keys
The post office lost my package, say it was delivered but I never received it. Either it was delivered to the wrong locker or he put it in someone else box, I am extremely pissed. I went down and talk to someone and they told me someone should contact me the same day it’s been 24 hours and I still haven’t heard anything. I am pissed! That was my son Christmas clothes, and it’s been over 3 days still haven’t seen or heard anything. They are very unorganized and unprofessional and I will be filing a claim or requesting my money ASAP! Don’t get any mail processed through this company if you can
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Bryce Kinkade
I live on corner of Midland St and Longfellow my mail has always came late usually after 5pm watched the carrier last two days skip,not even drive by my, neighbors and I house been waiting on an important letter from Michigan for two weeks
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Annie Young
1
We recently moved to 3119 Franklin Street Waterloo 50707. In the last week, we have had the following happen....a package was left on top of the mail box and tonight a box was jammed in; neither of these are acceptable. Our Saturday mail carrier does a wonderful job and will walk packages to our door and ring the door bell, even with a limp she walks the packages.
Please inform the weekday carriers to bring our packages to our door, if they're too big for our standard sized mail box.
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David S Nemmers
1
Completely unacceptable. 95% of USPS workers are the best they get.
5% (just like our nation's cops <<pry only just 1% for them) literally spoil almost the entire system.
I ship on ebay and ship bout 50 items/packages a month give or take with USPS,
Dec. 1st and then 2 packages on the 2nd all go missing after having gone from Jesup or Independence n reach n get scanned into the WATERLOO IOWA location. That's 3 Priority mail packages within 2 freaking days. Maybeeee im jumping the gun here... but once a package sits at only one city and specificly just at the 1 destination point within a specific city n then hasn't been updated usually within 24 (cause for concern) <<not usually an issue ever there tho.
48 hours (red flag) sit tight though its the holidays and we got a pandemic...4+ days though? (3 packages currently are days 7 & 8 no update on shipping status. Then those have been 'lost' which means ""stolen"" if happened after packages reached and after getting scanned by some USPS employees in waterloo (possibly actually more than 1 bad employee there to have this happen to 3 different USPS Priority Mail packages within 24 hrs.
• Replied to Annie Young
DEBRA WARRENS
2
Hello,
I am contacting you to request that the MAIL SORTING MACHINES be RETURNED to the POST OFFICE. Instead of sitting inside a garage. It makes sense that this machine can sort more mail FASTER than a person! Than our mail can be delivered faster. Now we have mail PILING UP. It is taking LONGER for my PRESCRIPTIONS and PACKAGES to get here! RETURN the MAIL SORTING MACHINES please! Thank You!
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Jim Rodemeyer
1
Does the Waterloo post office have an e-mail address where I can ask a question about a change of address?
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Fereday Heating Company
-1
some of our mail was found two blocks away that was post dated 6/11/20. We have different mail carriers every day and today 6/18 the mail is still not here and it is 4:05pm when we close at 4:30. We are a business and having our mail with checks and bills laying in someone's parking lot is unacceptable.
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Lisa Halligan-Glanert
2
I have informed delivery and have not gotten my mail for two days. I called today but no one is answering the phones to tell me why. Our Mail carrier is working so why am I not getting my mail? I have two pieces that need attention this month that we’re to be delivered yesterday and today. You won’t, can’t get Covid 19 by answering the phones to explain why.
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Kristin Daley
1
Do you not have anyone that answers the phone at your post offices???? What in the world is going on???????????
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Lucindamoore
1
I tried to call you guys you put me on hold call me back in an hour and miss started at 8 o’clock this morning and I still have not received a phone call from you guys yet I like to know where my packages that can you call me at area code 319-215-9516 I’m getting really upset because it said that I was supposed to get my package today I put too much money in that package to get
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Barbara Huntington
-1
If I put a change of address here for a person who doesn't live in Waterloo will it still go through?
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Just m
-1
Every time I send a package to this area it gets lost or stolen not only once but this has been happening for the last 2 years!
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David S Nemmers
Completely unacceptable. 95% of USPS workers are the best they get.
5% (just like our nation's cops <<pry only just 1% for them) literally spoil almost the entire system.
I ship on ebay and ship bout 50 items/packages a month give or take with USPS,
Dec. 1st and then 2 packages on the 2nd all go missing after having gone from Jesup or Independence n reach n get scanned into the WATERLOO IOWA location. That's 3 Priority mail packages within 2 freaking days. Maybeeee im jumping the gun here... but once a package sits at only one city and specificly just at the 1 destination point within a specific city n then hasn't been updated usually within 24 (cause for concern) <<not usually an issue ever there tho.
48 hours (red flag) sit tight though its the holidays and we got a pandemic...4+ days though? (3 packages currently are days 7 & 8 no update on shipping status. Then those have been 'lost' which means ""stolen"" if happened after packages reached and after getting scanned by some USPS employees in waterloo (possibly actually more than 1 bad employee there to have this happen to 3 different USPS Priority Mail packages within 24 hrs.
• Replied to Just m
Janet Worden
I am having problems with some of my mail getting delivered.! Both Century Link and TCM Bank have not received my payments since June and the checks have not gone through the bank either .So where did they go to when I know I have paid them
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Melina
-3
the passport service is slacking on answering phones, it'd be nice to get a representative to talk to.
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