After reading the reviews I know I am complaining to the wall but here goes anyway. We have lived here in Mableton for almost 14 years and have had great service until the last 2 years and it is now as bad as all the reviews say. Our mail does not get here or packages we get other peoples mail. I tell everyone sending me anything to not use the postal service. I would rather use Fed Ex or UPS All my bills are now e mailed because I can't trust I will get them from the post office or someone else will get them. Hopefully something will change soon but I really doubt it.
I have been living in Mableton,GA for 3 months. There have been 3 occasions where I received a package too big to fit in my my box so the package is left in a larger mailbox and the key for this larger box to retrieve the package is left in my box. Three times and I’ve had a problem each time most recently today. The key, doesn’t work, no key, the key turns half way but doesn’t unlock the box. I am frustrated at this point and have lost faith with the USPS and their ability to do a job. I spoke to someone today who was totally unengaged and not interested in helping me. This is unacceptable to me and should be unacceptable to you.
I contacted the post office in mid November about an issue with mail delivery. I’ve lived in my house 8 months now and just about every week I’ve gotten other peoples mail. I was sick of delivering their mail so I wrote to the post office so they could correct this issue. They spoke to my carrier, who in return wrote me a harassing letter and put it in my mailbox, calling me a liar and telling me she knows where I live. After that letter I emailed it to the post office. I got a call back 2 days later saying she would pass this along to my carriers supervisor and post master. I was assured I’d get a call back in a few days. Those days went by and no one contacted me. I tried calling the post office and it just rings, the post office is aware of this issue but doesn’t seem to care to correct it. I filed ANOTHER complaint to which I got a call back from the same person who said I’d get a call back a week ago... she told me someone would call me back for sure that same day.. no one called me. It’s been almost a month and no one cares their carrier ( Tonya) is harassing anyone. It’s unacceptable and not ok to ignore this situation. I should mention I even got an email asking to rate how my situation was handled abs if it was resolved. It got all zeros and I lengthy explanation why. Still no one has called or contacted me. Covering for your employees? Just know if something happens to my house or my family I will be suing you.
I called 770-745-4394 and no one answered the phone from 2pm-4pm. I asked for the postmaster information Ms. Cabe to report this issue and was told that there was no contact number for her. This is truly sad when you cannot depend on the postal service to deliver your packages.
I don't use the post office often, but this is the second time in 6 months that when I did go to use the lobby postal kiosk, it was not working. I am very disappointed that during the Christmas rush, more time and attention is not spent keeping the postal kiosk operatinal. It would also help if there was a place we could check to see if the kiosk is working before wasting our time driving there.
Delivery service is horrible for this area! No note is left on door but when I track packages it reads; unable to deliver package because no one is home or not secure area. We are retired! I see the mail truck go by and they don't even stop or knock on the door or ring the door bell, again no notice was left.. Even worse going to the Post Office. Very poor customer service skills. Very obvious why people no longer want to use the post office...
I recently moved to the Mableton area and had mail to transfer over from my old apt (address change). It's been 6 weeks now and I haven't gotten any mail from my old address to my new address. I called Marietta location witch was very nice and helpful to see if the carrier was forwarding my mail. After getting info from the Marietta location, I called the Mableton location to inquire about my mail being delivered and change of address. Amber who is and employee at the Mableton post office was so rude over the phone. Amber did not want to help me or answer any of my questions over the phone. She was really rude and her customer service wasn't good at all. I'm going to the post office in person in the morning to try and get some answers. Hopefully, customer service will be better. First time dealing with this post office and had a bad experience smh..
Worst post office service around. Mail man has damaged my rose buch that by my mail box. Had cause damage to many of my packages because he decides to through then across my walkway instead of walking package to my door