This post office does not pick up phone. Need to reconcile issues with new apartment complex The Haven which is causing packages to get returned even though valid addresses. UPS and Fedex have no issues. Immediately called when received text that packages were being held as undeliverable but spent 2 hrs on hold with 1-800 number that eventually could not get through as it’s customer service number is having tech issues. These packages have gone from HOLD to Return to Sender because I couldn’t get through + wasted over 4 hours today to attempt to reconcile.
No one ever answers the phone at the Post Office. Why is that? Everybody that works is busy but we have to answer the phone for our customers. The Post Office has forgotten about the customer.
And the mail gets delivered late in the day in 30601. The PO is catering to the privileged and don’t even know it.
Yesterday, March 24, 2020, I visited the Olympic Dr. PO to get my Passport renewed. Brenda helped me. She was exceptionally helpful and courteous. A credit to the PO/USPS. If I had a business, she is the type of person I would want helping me.
I’m at 112 River Bottom Circle, Athens, Ga.30606
My carrier leaves a notice in my mailbox saying a letter requiring my signature could not be delivered because no authorized recipient is available. I literally watched the mail truck stop at my mailbox and leave. I was expecting this letter, so anticipated delivery. Now, I have to drive to the other side of down to get the letter. I have tried calling the Post Office on Olympic Drive and the calls keep being sent to an operator who never answers and it goes to a voicemail where you cannot leave a message.
At all cost, avoid getting anything shipped through this postal office. My current and previous package have not been delivered on time. On the day of their supposed delivery, they both were left stating, “Awaiting delivery scan.” Only to be left to chance on whether or not my package will actually show up. I had to call multiple offices just to figure out where or what happened to my package and only found out that they themselves had no idea. So I’m guessing I will have to make more phone calls again...
I called the P.O. number for an appointment to renew my passport, pressed 5 for passport service, and left a voicemail message but never heard back. When I stopped by the P.O. I was advised that they do not make appointments by phone or in person, only on line - but there is no link to online appointments on this page! PLEASE delete passport service from phone and put link online.
Mail has just been delivered on 07/05/2017. No mail service on 07/03/2017! Lance must have been off, because he is an excellent mail carrier! He goes above the call of duty to provide superior service and resolve all problems!