Package was delivered on this postal office to be sent to me on December 3rd, 2020 and it has been on “Accepted” status ever since. It’s already January 7th 2021 and the package is still in the same status. Called customer service and the very rude rep just said sorry can’t help you, contact the postal office. I’ve been calling for weeks now and nothing. What a terrible postal office, thank you for holding the most important Christmas gift for my husband.
my package has been held at this post office for THREE WEEKS with no updates provided!!!! what is the issue? three weeks is unacceptable by any means, especially when your customer service can’t provide any updates, not even the coverall “covid delays”, which i would understand - but even that wasn’t given to me as an excuse, which makes me believe this is due to negligence. at what point do i assume you’ve lost the parcel? unbelievable.
My package was out for delivery on Dec 15th by 7:15pm. I received this text around 9:00am. At 2:44 I got another text saying ‘held at post office at customer request’. I DID NOT REQUEST TO HAVE MY PACKAGE HELD!! I’ve been waiting on the package every day which was received at the post office on Dec 7th. Why would they lie and say delivery attempt when there’s always someone there to accept the package. This is RIDICULOUS!!!! I then tried calling the post office and the phone just rang and rang.
I have a package that was shipped from Acworth from an Amazon seller on November 24th. There has been ZERO tracking updates since my package was received by the Acworth post office, and it's been nearly two weeks. I live less than an hour away in Gwinnett county, so there's no reason for this long of a delay regardless of Covid. I have tried calling, and no one picks up the phone. I need my shipment!
I had a very important package (2 bridesmaid dresses) that were marked delivered at my house and I saw the mail man NOT deliver my packages and now they are marked as delivered on the tracking number. I will call and find out what is going on and also there will be an investigation if no packages are found. Next time don’t lie because I was home and watched him not get out or deliver any packages at my house.
TERRIBLE, not worth going on vacation with all the trouble of having mail held. Went to pick up mail after having it held for two weeks, not there yet...given number to call carrier office...hung up on three times...finally told it will be at post office at 11. Go back at 11. Not there because they always come at 11:30. They will call me when it gets there....by the way was asked several times by all involved if I wanted it just delivered...I said no too dangerous....finally called at 1 to be told it didn't come with carrier and to call supervisor, busy signal 14 times...walk out to mail box, all mail stuffed in box.
We moved our business to Acworth in May of 2016. We have had near non-stop issues with not receiving checks from customers, with vendors not receiving checks from us, without receiving mail for days at a time, with delays in certified and/or priority mail taking weeks (literally) to arrive. Just this month alone I have had to spend $70 in bank fees to stop payment on 2 checks that have not arrived at 2 different vendors in over 3 weeks. It is beyond ridiculous that our day to day is being disrupted by a government agency and nothing is being done.
We moved to our location in December of 2017 and to date still are not receiving our mail properly.
Upon observing the delivery truck, it does come down the street, turns around, but doesn't stop at the cluster box. We should have mail more days than not and we use the box for our outgoing mail as well.
Please correct this asap. This is the 4th contact I've made.
Our address is:
3517 Lake City Industrial Ct.
Acworth, GA 30101
Ridiculously slow to deliver any mail . I had a package sit at Forrest park for 3 days , then off to Acworth , which took another 4 days to deliver . Now I have my banking card debit card doing the same thing . I need my card !! I called the 800 # and sat on hold for 55 mins then hung up on . I am so damn frustrated !!
I had two packages show up at the Acworth Post Office the same day. They both should have been sorted and delivered the same day but only one should up and now the second one is showing that it was sorted 8 hours ago and out for delivery 7 hours ago and here it is after 8:00 pm and still no mail at my house nor any of my neighbors but I thought I heard the mail truck on the street above ours around 2:00 today. I’m very disappointed in the postal service.
I watched my mail carrier literally drive up my driveway, she never got out of her truck...she then backed down the driveway and then put a pink slip in my mailbox ( I watched ALL OF THIS FROM MY FRONT DOOR, I was just getting out of the shower and was only in a towel, so I was waiting for her to leave the package on the porch)...that was a year ago...On Sat, I was home all day because I was sick...never received one piece of mail, but somehow when I tracked my package that was supposed to be delivered, it said that I was not home (not a package I needed to sign for, mind you) and at 7:16PM that a notice was left...there was no notice and I did not receive a SINGLE piece of mail on that Friday or Saturday...I tried to call to complain and was immediately sent to voicemail...
Oak Grove Post Office... I made an on line order. It was shipped fed x from New Jersey to Forrest Park very quickly. Then it sit there for 2 days before it was sent to acworth Post Office. Now it sits there for two days before it gets sorted and put on a truck. I called to see If I could just come pick it up. The manager did not identify herself, was very rude and lied to me. Maybe this type of service is why the P.O. is and should go out of business..Like all government agencies, no one does there job, at the tax payers expense!