Some of the staff needs training on customer service. I can clearly see a sign that says"Customer Service" but it never happens.
S--t happens, but poor customer service only makes it worse.
There are many easy free programs on customer service.
I received a call from mail carrier at my home away from FL. We talked about the best way to handle the mail situation- forward, hold mail - and he told me if my date changed for restarting delivery to contact them directly- unfortunately I can’t get an answer when I call - either busy or “the machine is not on” - I’ve been trying for a week off and on.
I have my mail forwarded to another state in the summer months. Recently I learned that a letter was send to my Punta Gorda address in the name of an LLC that I use. No LLC mail is supposed to go to my home address. Since the company name does not contain my last name it is not forwarded. Desperately attempting to contact the Punta Gorda post office to see what happened to the letter. Had a neighbor check and it’s NOT in the mailbox. Called their number and you have no option to talk with a person! You get a message and at the end the call disconnects. The national phone number has over one hour hold time! This is why people are so frustrated with our postal service!
I remember a time when the mail was sacrosanct. That was when the United States government ran the postal service. MAIL WAS NOT...NOT EVER...NEVER lost. It was a FEDERAL OFFENSE to tamper with it. Here in Punta Gorda my personal, private or valuable mail goes missing on a REGULAR basis and there is NO ONE to talk to...NO ONE to take responsibility. The phone is not answered, the Post Office web site runs you around in circles until you finally end up with a mailing address for the Consumer Advocate. My carrier has failed to deliver credit card statements, medical insurance claim documents, valuable merchandise from overseas (that one was returned as undeliverable--it required a signature and my guess is that the lazy carrier didn't feel like writing out a notice and just returned it to the sender, costing me a fortune--when asked about it...or anything, for that matter, his response is a shrug and a "not my fault"). Never any consequence for lazy, shoddy work in today's Postal "Service". Folks, this is what you get when you privatize everything. The Post Office today is an utter FAILURE. Some people have worked very hard to make it fail, and they've succeeded spectacularly. Congratulations, cretins.
We are in Florida, escaping the cold weather in Canada. I had ordered a parcel from England and realized I had forgotten to give the company our unit number. The community we are staying at has a very large number of temporary visitors. I went to the post office, explained the situation and they were extremely helpful and understanding. A few days later not only was the missing information on the parcel but the parcel was delivered right to our door. Thank you very much for such good service.
Terrible customer service...also very rude!!! Will never use this post office again. I called to speak to a supervisor an was simply told we don’t need to relive that situation... I remember. Attitude was awful!!!
having a major issue with a post office initiated address change .. and my flood insurance .. can not get to the post office and can not get anyone to answer the phone ... waiting on the 800 number over one hour so far .. this is ridiculous ..
Punta Gorda post office has phone number, but, no one answers the phone, it goes to voice recording, to call the general post office 800 number for questions. 1. Being able to speak to "local" PO person would be helpful 2. Why waste tax payers money having a phone that you will not answer!!!!
still a major issue .. especially if you can not get out and about that easy
• Replied to TVRJim
Terrible Service. Cannot talk to anyone at the Punta Gorda Post Office in Punta Gorda, FL. Recording Only. President Trump was right get rid of Post Office and have it privatized. Called the number for a change of address and was told there would be a 45 minute wait..
Terrible service. If it doesn't deliver, get rid of it, that is especially true of the post office.
Mail didn't even come for us yesterday my meds were supposed to be in days ago I still haven't received them which is a huge problem I will be out of them very soon and this is the second time they've done that to me when my Pharmacy pays extra for it to be 3 day delivery I don't understand why my mailman is not delivering mail here I understand Monday was a holiday but I never received my mail Tuesday and still waiting on my mail for today been online looking around to make sure that something's not wrong with the Punta Gorda post office but there's no way that nobody on our street had mail my flag was up and everything this is insane they need to deliver their mail properly
I have been waiting for 2 packages to be delivered since Dec. 30, 2017. Our regular mail carrier is on vacation, but that is no excuse for the sub to be so inept! I filled out the pink card & put it in the mailbox, as directed. If these packages contain our meds, I'm even more upset!
Hi, I think that our parcel package box have not been picked up in several days. This is the second time in a month. Could you please pick up our packages at Port Charlotte Village mail box next to Tanner Hall. Thanks
Everytime there is a sub on our route mail does not get delivered , or not on time. I had a pkg I was waiting for coming from China . Yesterday the sub decided NOT to get out of the truck and walk to the door to deliver it. she just left the orange card. I called and told them about it and they said to sign the card leave it in the mail box and it will be delivered today .I did that today and STILL NO PKG OR CARD !!!!!! I went to post office and they told me with no card they couldn't help me . This is unacceptable !!!
Today Saturday, May 13th is Fill A Bag day for needy families... I have my bag ready and will not leave by the mailbox because our mail has been stolen many times and I did not want anyone to get the goods other than a needy family, so I put a note in my mailbox asking the Mail Carrier to please ring our bell... very close to our mailbox.... well she honked her horn and honked her horn and honked her horn...like an idiot.... all she had to do is honk once I have two dogs and they bark at every noise...so I was more than alerted that she was here.. we handed her the bag filled and she very nasty said " I can't be doing this shit"
her words exactly... I apologized for the inconvenience but again our mail gets stolen all the time. Then she grabbed the bag so roughly that it ripped and everything fell out.....I had to then ask her to wait so I could get another bag......she left!! without the bag! So I decided that I would leave it by the mailbox and let anyone who wanted it take it.. within 5 minutes she came back and picked it up.... WHAT A NASTY SOB SHE IS!! NEVER SAYS HELLO NEVER HAS A SMILE.....GET A LIFE MAIL CARRIER YOU HAVE A GOOD PAYING JOB......BECAUSE WE PAY OUR TAXES!!!!!! I AM REPORTING HER TO THE POSTMASTER GENERAL.!!!! NO REASON FOR THIS!
Ordered from Ebay - paid - received tracking #
Checked USPS Priority tracking several days later and was told package had been delivered 2 days earlier. NO IT WAS NOT!
We are retired, home during the day with 2 noisy dogs who bark at deliveries. Where is my package?
Called Punta Gorda P.O. at c.4:50.....No answer, closed for the day?
Closing time is 5pm. Now I have been on phone 20 min listening to terrible synthesized faux music.
Sunday delivery from Amazon, carrier claimed could not deliver because mailbox was full? and information slip left. Mailbox was empty we were home garage open no slip left. Out for delivery and delivery attempt was 30 minutes no way to travel that far that fast. Phone is forever busy.
Still have not received a package that was sent before Christmas.
When I track my package, it clearly says that the package information was transmitted on December 29th, and that the package was received by the Punta Gorda post office on the December 30th. It then says enroute to destination as of January 3rd, but that is where it ends. It has not been delivered to its final destionation, but it has been "in route" for 8 days now??? Yet, for some reason, the woman at the post office told my mother that the package never arrived at the Punta Gorda office.
I'd like to know where my wedding albums are, but the office seems to be closed at 4:40 when I call. I keep getting a recorded message telling me that they close at 5:00ðŸ˜•
Since this isn't being resolved quickly enough, I had to try to make contact somehow. Seems to me that an office that doesn't know where it's customer's packages are should either not be closing early, or should be picking up the telephone!
I just called the store at punta gorda at 4 pm on Thursday the 15th on December. I don't know her name but when I called to simply ask if I can pick up a package a day early she gave me huge attitude asking why would I even do that and that it makes no sense going on and on. To refrain myself from cursing her out over the phone like a child I hung up. There should be no reason she needs to understand anything. Saying how she just doesn't get it and doesn't understand. Okay wow thanks for that. I was told by your tracker of my package it was expected the 14th then the 15th comes around and still no package. Check again and now it says till Friday the 16th. I'm tired of waiting and simply wanted to pick it up today. This is unacceptable
I am pretty sure I talked to the same lady today. I did not get her name but she was very rude and condescending. I called and spoke with her about a package that I never received a few weeks ago and she stated she would check with the carrier and get back to me. She never did. I let it go and here we are weeks later and another package is missing. It says delivered but I don't have it.
When she answered she didn't let me finish my sentence before interrupting and acting rude. She seemed annoyed to even be on the phone with me. I had to say to her multiple times that I wasn't mad at her or even the carrier. I had to ask her why she was acting the way she was when I was just trying to have a conversation.
She started describing to me how I have to first look for the key, then make sure I have correct box and said "if the key doesn't fit then you have the wrong box".... ummm the problem is not my ability to match a key to a box, but the fact that I don't even have a key! She then acted like I thought someone stole the package which I in no way implied. I even said that all boxes have keys for them.
• Replied to Taylor Carter
Just got back from being gone 6 days and expected a lot of mail. Looks like only one day of mail was delivered today. How can I find out if you have more mail for me? I tried calling, but no answer and no machine/recorder.
I dropped off multiple click and ships. While I was waiting in line to mail a non click and ship package, I made a video of the postal employ (girl) tossing packages in a bin.
The packages sounded like they were hitting the bottom of the bin and making a load noise each time.
To me, it seemed just as easy to place the packages in the bin to avoid damaging whatever was inside them.
It didn't look good.