Promenade Post Office

3690 W 18th Ave, Hialeah, FL 33012

Contact Numbers

Phone: 305-819-9860
Fax: 305-825-2503
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours

Lobby Hours
PO Box Access Available

Monday 6:00am - 6:00pm
Tuesday 6:00am - 6:00pm
Wednesday 6:00am - 6:00pm
Thursday 6:00am - 6:00pm
Friday 6:00am - 6:00pm
Saturday 6:00am - 5:00pm
Sunday Closed

Last Collection Times

Monday 5:00pm
Tuesday 5:00pm
Wednesday 5:00pm
Thursday 5:00pm
Friday 5:00pm
Saturday 5:00pm
Sunday Closed

Passport Appointment Hours*

Monday 10:00am - 3:00pm
Tuesday 10:00am - 3:00pm
Wednesday 10:00am - 3:00pm
Thursday 10:00am - 3:00pm
Friday 10:00am - 3:00pm
Saturday Closed
Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call 305-819-9945 or schedule online.

  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Lot Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Palm Village
1050 W 49th St
0.7 mile away

El Mercado
2440 W 60th St
1.0 miles away

Milam Dairy
Po Box Locker
1.2 miles away

Hialeah Annex
7000 W 19th Ct
1.3 miles away


*Comments below are not read by postal employees. Please do not post personal information.

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I have a parcel from Vietnam. But I am not present at the shipping address because of the coronavirus pandemic. So can I change to another shipping address, which is my home. Because I don't know when I'll ever get to work again


I am looking for my brother he's a mail carrier in Haileah FL. Rafael Gomez he can contact me at this number +81 080 9019 6579 Urgent


This post office has always been a pleasant post office, but their is this lady that works there older lady speaks both Spanish and English. She is extremely rude not helpful. She seems to be bothered by people, why she works here don't have a clue. But I went to tell them to please be more careful when placing mail because I have been receiving my mail late because it was placed in someone else's box. I have paid late charges to my bank as a result of this. She says she never makes mistakes and called me a liar. That is unacceptable behavior especially for a post office. She made it sound like she is perfect, perfect is God which clearly she is not. Then I proceeded in explaining to her my situation and asking her to calm down and she ignored me completely this is not the first time she has been rude to my daughter as well. I would greatly appreciate if something is done about this. God bless.

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