For 4 days, 7/24 - 7/27, I did not have my outgoing mail picked up. I tried calling the phone number for the High Point office many times on 7/27 but got no answer. This morning, 7/28, at about 7:50 AM I went directly to the High Point office, knocked on the door that leads to the back which was answered by a man and I told him I needed to speak with someone in charge of mail pick up. He said he would get a supervisor. Ten minutes later I began knocking again, 3 separate times, until another man (dark hair, dark complexion, maroon shirt) answered and said they didn't open until 8:30. I asked him if he was a supervisor several times to which he replied "not open until 8:30" several times. I told him I just wanted my mail picked up. I asked him his name and he refused to give it. As he was closing the door/window he said if I didn't leave he would call the police. This is totally unacceptable and disrespectful customer service behavior. I would have been there at 8:30 but was on my way to work and don't get through till after the office closes. I finally did make phone contact and explained the non pick up situation as well as the other person's behavior at noon-ish and he would not give me his name either since "he was standing right in front of him". There has been non pick up issues in the past also.
I’m in the process of moving and was living with roommates who decided to mess with my mail so I requested a hold mail until the change of address would process. When I went in to pick up my mail I sat at the door for 20 minutes knocking and ringing I could hear people on the other side of the door talking finally a man came to the window and just looked at me crazy as I’m asking him if he’d like to write down my information so he could find my mail he slams the door in my face and says to have a great day… then a woman came and was real rude asking me what I was trying to pick up and why saying well there’s two sides to every story and we won’t give you your mail after today even though my hold mail is in effect until the 15th. I’m nervous to drive an hour back to pick up my remaining mail I don’t want to waist my time and or deal with the nasty customer service.
Holding my mail but this post office can't find it. Received call back yesterday by Supervisor to tell me mail was located and would be delivered to my home between 4 and 6 p.m. It is 8:38 a.m. the next morning. No one delivered mail to my home, nor is anyone answering the phone at the post office which I started calling at 8:30 a.m. which is their supposed start time of operation. I am more than frustrated with the nice, but completely inept fools that work at this location.
In a month and a half my package I have had to request package redeliveries because they are NEVER delivered and NO NOTICES are left ANYWHERE. When calling this particular location the phone rings and rings and rings and NOBODY ANSWERS. You should be ashamed of yourselves for treating taxpayers this way!
TERRIBLE customer service ! Phone justs rings and rings, doesn't seem like they want to talk to customers. Mail carrier for Royal Pines Condominiums doesn't pick up out going mail and leaves the mailbox wide open. I left my Vote by Mail ballot in the outgoing mail and they didn't pick it up and worse they left without making sure it was closed and LOCKED ! ! !
I sent a package from the next town over. (One of six of the exact same thing.) this is the ONLY one where they demanded an additional 3.00 postage due. I used their machine and their machine charged me the postage.
When I called to ask why this was the only one with a problem I was told that she was proud her clerk caught it and that it’s not her fault that all the other packages went without being caught. She accused
Me of being a thief and stealing services from the postal service and that I was a cheat and gaming the system.
I offered to pay the additional fee and she said I’d have to drive to them in person and pay DOUBLE.
Yeah don’t use USPS if you expect real service and to be treated well.
I’m reporting her to the postmaster
Very angry, this is the 2nd time my medicine from express scripts was delivered to a completely different address and street. A total stranger delivered my medicine to me! I want our postman to pay attention and any one that takes his / her place when needed
I have had five pieces of personal mail misdelivered over the past three weeks or so. Three separate packages of medicine , three separate times were delivered to 2053 59th way instead of 2953 164 th av. In addition, my playoff hockey tickets were not delivered at all (or went somewhere else and not to us). A piece of mail went to another residence in the neighborhood.
I brought this to the attention of our carrier...”well I’m not perfect, mistakes happen, I’m sorry”
Not exactly accepting responsibility or assuring us it won’t happen again. Good call on his part because it happened again today. Thank goodness for good neighbors
Used to come here because it was closest to my work. 2 grumpy old men working there, tried being friendly to them...always crowded here always hot inside. When a manager was buzzed in to come help , the one working had to keep ringing the buzzer before a 3rd person would come out after 5-10 minutes of waiting. All I was trying to do was get flags. Never coming here again!