Waiting for large package that has been "awaiting acceptance" at Boca Raton post office since April 29th. These people do not answer their phone. Someone must be selling all the items that are in limbo in this post office.
They do not EVER answer their phones.
Went to the facility at 2800 N. Military in Boca and asked to speak with a supervisor to inform them of phone issue and ask where my package, supposedly delivered (and not), was. The clerk on duty ignored me. I needed to ask another three times before supervisor, Dina, finally came out to talk to me after having me wait 30+ minutes. She was extremely rude and refused to serve me, asking for next in line leaving me standing there.
Bottom line, the people at this facility are government workers who don't give two cents about their customers. They have lost mail and have no idea where it is, and they do not care because there are no repercussions for not properly doing their jobs.
I am waiting for the area postmaster to call me back, and though doubtless things will improve, have lodged complaint #07489776.
Each year that I come to RI from Boca I go through the same thing. We have been in RI FROM JUNE 3RD. I STOP Through mail in Florida om June 1st. My neighbor check my box on the 4th and found important mail from my Insurance and he mailed it on the 4th and today is the 14th and I still have not received it. Also no mail from the change of address. Cannot get any human being to talk on the phone, and if they transfer you that wait time is so long.
It is almost 5 pm and we have not yet received our daily mail; and this has been a 5-6 pm pattern the past several weeks.
Furthermore, a call to the local post office, although listed as being open, has a recording saying "Closed".
Awful service in delivery and phone contact.
Called Boca Raton Post Office 4 times within 10 minutes of each other and no one ever picked up the phone. This is absolutely the best customer service I have ever had the pleasure of witnessing. It's nice to see the customer comes first !!!!!!!!!!!!!!!!!!!!!!!!!!! I hope you know what sarcasm is ???????????????