My passport I’ve been waiting for was lost by the postal service and they refuse to do anything about it. After waiting on hold for over an hour I was told they would open an investigation, which they immediately closed and marked resolved. I was told to call back again “if you don’t hear from anyone”. Surprise..I didn’t hear from anyone. Had to sit on hold another 90 minutes to speak with the same office again, who’s response is now “we can’t do anything about it”. I was directed to my local post office and given the address to go to. After standing in line for 30 minutes I’m told “this isn’t the right post office.” I could have found that out if anyone answered the phone on one of the dozen attempts to call first. So I was redirected (again) to this Carrier Annex Location, which is impossible to find. Still nothing has been done. I didn’t lose a coupon book, it’s my PASSPORT for God’s sake and USPS acts like they could care less and have no responsibility. They lost or gave away my Passport, might as well given my identity away and there is no repercussion, no assistance, and nobody cares. Am I to just fill out a new application, pay another $300 dollars and wait for them to lose it again? What the hell is going on? This is the craziest thing I’ve ever seen and they can’t understand why I’m now upset. Someone needs to contact me and figure out what the hell happened or I’ll share this with every outlet I can I until someone rectifies this. I will literally take off from work and show up at your store everyday until you do something, because apparently that’s what it takes for you to do your job. See you tomorrow.
I am 73 years old and have never had to complain about a mailman until now. I live at 47 Paschall Road in Shellburne (19803). Our current mailman is very unfriendly and lazy. He appears to have walking problems although our route is a walking route, and wears compression socks, but he drives from house to house. He sometimes will pull into the driveway or blocks the driveway with his truck as he brings mail to the house. About two weeks ago both my neighbor and I got no mail on a Friday, I believe. Then, last week, I had mail in my box to be picked up. The flag was up and I heard him drive by. I opened the door to get the mail, but he had driven by. I grabbed my outgoing mail from my mailbox and ran across the yard where he was walking to my neighbor's house. I asked why he hadn't stopped and he said because I had no mail! I find that hard to believe because every day we always get junk mail at least.
This man is a very poor representative of the Post Office and after years of Rick and Annette, it's like going from the best to the worst. He is a disgrace to the U.S. Postal Service.